High Speed Internet Service from AT&T requires modem/ gateway and local access line. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. High Speed Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage. Taxes apply. Advertised services not available in all areas. Offers may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
$19.95 AT&T High Speed Internet Offer: Offer available for new residential Internet customers only. Offer applies to up to 6.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Requires AT&T home phone service. Promotional rates may no longer apply if customer changes their speed tier during term. Modem/gateway required. Taxes apply. Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$14.95 AT&T High Speed Internet Offer: Offer available for new residential Internet customers only. Offer applies to up to 3.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Requires AT&T home phone service. Promotional rates may no longer apply if customer changes their speed tier during term. Modem/gateway required. Taxes apply. Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
Free Device Offer: Available to customers ordering qualifying Internet service with a 1-year term. Reward notification sent to customer within 3-4 weeks after service activation. See notification for redemption details. Online redemption required. Device sent 2-3 weeks after redemption to customers who retain qualifying service(s) for 30 days. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 7/27/13. Devices are given away on behalf of AT&T. Amazon, Microsoft, SONOS and Google are not sponsors of this promotion. Google, Nexus 7 and other marks are trademarks of Google Inc. Xbox LIVE: Xbox LIVE Gold membership and/or other subscriptions and requirements apply for some Xbox LIVE features. See www.xbox.com/live. Broadband internet, games and content sold separately.
$29.95 Internet Device Offer: Offer available for new residential Internet customers. Price for up to 6.0Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. $24.95 Internet Device Offer: Offer available for new residential Internet customers. Price for up to 3.0Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Qualifying AT&T home phone service required. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage.
$5 off for 6 months Upgrade Offer: $5 off for 6 Months after application of bill credit when existing AT&T High Speed Internet customers upgrade to a higher speed Online at att.com. Offer valid for one account per local service address. After 6 months existing standard rates apply unless canceled by customer. Offer may not be combined with other AT&T High Speed Internet offers. Offer expires 04/13/13.
AT&T Internet Security Suite - powered by McAfee available at no charge to customers who purchase High Speed Internet from AT&T with downstream speeds of up to 3.0 Mbps or higher. For AT&T High Speed Internet customers who have a service with a maximum downstream speed of up to 1.5 Mbps or lower, the AT&T Internet Security Suite is an optional service for only $5 per month. McAfee and/or other noted McAfee related products contained herein are registered trademarks or trademarks of McAfee, Inc., and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. Any other non-McAfee related products, registered and/or unregistered trademarks contained herein is only by reference and are the sole property of their respective owners. ©2013 McAfee, Inc. All rights reserved.
AT&T Wi-Fi Basic - Access includes AT&T Wi-Fi Basic. Wi-Fi enabled device required. Other restrictions apply. See www.attwifi.com for details and locations.
Advertised services and Internet speed options not available in all areas. Offers may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
High Speed Internet Service from AT&T requires modem/ gateway. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. High Speed Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage. Taxes apply. Advertised services not available in all areas. Offers may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
$34.95 AT&T High Speed Internet Offer: Offer available for new residential Internet Direct customers only. Offer applies to up to 6.0 Mbps Internet service after monthly bill credit. After 6 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. Modem/gateway required. Taxes apply. Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$29.95 AT&T High Speed Internet Offer: Offer available for new residential Internet Direct customers only. Offer applies to up to 3.0 Mbps Internet service after monthly bill credit. After 6 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. Modem/gateway required. Taxes apply. Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$24.95 AT&T High Speed Internet Offer: Offer available for new residential Internet Direct customers only. Offer applies to up to 1.5 Mbps Internet service after monthly bill credit. After 6 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. Modem/gateway required. Taxes apply. Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$19.95 AT&T High Speed Internet Offer: Offer available for new residential Internet Direct customers only. Offer applies to up to 768 Kbps Internet service after monthly bill credit. After 6 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. Modem/gateway required. Taxes apply. Internet price includes 150 GB of data/mo. Additional $10 charge per each 50 GB of data usage in excess of data plan. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$5 off for 6 months Upgrade Offer: $5 off for 6 Months after application of bill credit when existing AT&T High Speed Internet customers upgrade to a higher speed Online at att.com. Offer valid for one account per local service address. After 6 months existing standard rates apply unless canceled by customer. Offer may not be combined with other AT&T High Speed Internet offers. Offer expires 04/13/13.
AT&T Internet Security Suite - powered by McAfee available at no charge to customers who purchase High Speed Internet from AT&T with downstream speeds of up to 3.0 Mbps or higher. For AT&T High Speed Internet customers who have a service with a maximum downstream speed of up to 1.5 Mbps or lower, the AT&T Internet Security Suite is an optional service for only $5 per month. McAfee and/or other noted McAfee related products contained herein are registered trademarks or trademarks of McAfee, Inc., and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. Any other non-McAfee related products, registered and/or unregistered trademarks contained herein is only by reference and are the sole property of their respective owners. ©2013 McAfee, Inc. All rights reserved.
AT&T Wi-Fi Basic - Access includes AT&T Wi-Fi Basic. Wi-Fi enabled device required. Other restrictions apply. See www.attwifi.com for details and locations.
Advertised services and Internet speed options not available in all areas. Offers may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
Residential customers only. AT&T U-verse High Speed Internet requires gateway. Speed claims(s) represent maximum downstream and/or upstream capabilities which may vary and are not guaranteed. Installation fee may apply. U-verse price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Taxes apply. U-verse High Speed Internet may be affected by the use of other U-verse services. Wireless networking may require adapter, purchased separately. Advertised services not available in all areas. Offers may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
$14.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet customers only. Offer applies to up to 3.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Qualifying AT&T home phone service required. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$19.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet customers only. Offer applies to up to 6.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Qualifying AT&T home phone service required. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$24.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet customers only. Offer applies to up to 12.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Qualifying AT&T home phone service required. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$29.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet customers only. Offer applies to up to 18.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Qualifying AT&T home phone service required. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$39.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet customers only. Offer applies to up to 24.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Qualifying AT&T home phone service required. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
Free Device Offer: Available to customers ordering qualifying Internet service with a 1-year term. Reward notification sent to customer within 3–4 weeks after service activation. See notification for redemption details. Online redemption required. Device sent 2–3 weeks after redemption to customers who retain qualifying service(s) for 30 days. Offer expires 7/27/13. Devices are given away on behalf of AT&T. Amazon, Microsoft, SONOS and Google are not sponsors of this promotion. Google, Nexus 7 and other marks are trademarks of Google Inc.
$24.95 U-verse Device Internet Offer: Offer available for new residential U-verse Internet customers. Price for up to 3.0Mbps Internet service after monthly bill credit. $29.95 U-verse Device Internet Offer: Offer available for new residential U-verse Internet customers. Price for up to 6.0Mbps Internet service after monthly bill credit. $34.95 U-verse Device Internet Offer: Offer available for new residential U-verse Internet customers. Price for up to 12.0Mbps Internet service after monthly bill credit. $39.95 U-verse Device Internet Offer: Offer available for new residential U-verse Internet customers. Price for up to 18.0Mbps Internet service after monthly bill credit. $49.95 U-verse Device Internet Offer: Offer available for new residential U-verse Internet customers. Price for up to 24.0Mbps Internet service after monthly bill credit. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. After 12 months, standard rate applies unless canceled by customer. Qualifying AT&T home phone service required. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. Up to $99 installation fee may apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage.
$100 AT&T Reward Card: $100 AT&T Reward Card when switching from an existing cable internet service provider to U-verse high speed internet with qualifying AT&T home phone service. Offer redeemed online only. Customer must satisfy all outstanding obligations with current cable provider. Only one high-speed Internet cable switch offer per AT&T account. Offer expires 04/13/13. Redemption Terms: Card redemption required. Card sent 4-6 weeks after redemption to customers who retain qualifying service(s). Not redeemable for cash, for use at automated gasoline pumps or for cash withdrawal at ATMs. Card expires 90 days after issuance. For cardholder agreement/terms and conditions go to http://rewardcenter.att.com/myrewardcard/agreement.pdf. Cards issued by U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.
$5 off for 6 months Upgrade Offer: $5 off for 6 Months after application of bill credit when existing AT&T High Speed Internet customers upgrade to a higher speed Online at att.com. Offer valid for one account per local service address. After 6 months existing standard rates apply unless canceled by customer. Offer may not be combined with other AT&T High Speed Internet offers. Offer expires 04/13/13.
AT&T Internet Security Suite - powered by McAfee available at no charge to customers who purchase AT&T U-verse High Speed Internet services with downstream speeds of up to 3.0 Mbps or higher. For AT&T U-verse High Speed Internet customers who have a service with a maximum downstream speed of up to 1.5 Mbps or lower, the AT&T Internet Security Suite is an optional service for only $5 per month. McAfee and/or other noted McAfee related products contained herein are registered trademarks or trademarks of McAfee, Inc., and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. Any other non-McAfee related products, registered and/or unregistered trademarks contained herein is only by reference and are the sole property of their respective owners. ©2013 McAfee, Inc. All rights reserved.
Access includes AT&T Wi-Fi Basic.
Access includes AT&T Wi-Fi Basic. Wi-Fi enabled device required. Other restrictions apply. See www.attwifi.com for details and locations.
Residential customers only. AT&T U-verse High Speed Internet requires gateway. Speed claims(s) represent maximum downstream and/or upstream capabilities which may vary and are not guaranteed. Installation fee may apply. U-verse price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Taxes apply. U-verse High Speed Internet may be affected by the use of other U-verse services. Wireless networking may require adapter, purchased separately. Advertised services not available in all areas. Offers may be modified or discontinued at any time without notice. Other conditions may apply to all offers.
$19.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet –D customers only. Offer applies to up to 768 Kbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$24.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet –D customers only. Offer applies to up to 1.5 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$29.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet –D customers only. Offer applies to up to 3.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$34.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet –D customers only. Offer applies to up to 6.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$39.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet –D customers only. Offer applies to up to 12.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$44.95 AT&T High Speed Internet Offer: Offer available for new residential U-verse Internet –D customers only. Offer applies to up to 18.0 Mbps Internet service after monthly bill credit. After 12 months, standard rate applies unless canceled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. Up to $180 early termination fee applies. Internet gateway required. Taxes apply. U-verse Internet price includes 250 GB of data/mo. For more information, go to www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 04/13/13.
$5 off for 6 months Upgrade Offer: $5 off for 6 Months after application of bill credit when existing AT&T High Speed Internet customers upgrade to a higher speed Online at att.com. Offer valid for one account per local service address. After 6 months existing standard rates apply unless canceled by customer. Offer may not be combined with other AT&T High Speed Internet offers. Offer expires 04/13/13.
AT&T Internet Security Suite - powered by McAfee available at no charge to customers who purchase AT&T U-verse High Speed Internet services with downstream speeds of up to 3.0 Mbps or higher. For AT&T U-verse High Speed Internet customers who have a service with a maximum downstream speed of up to 1.5 Mbps or lower, the AT&T Internet Security Suite is an optional service for only $5 per month. McAfee and/or other noted McAfee related products contained herein are registered trademarks or trademarks of McAfee, Inc., and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. Any other non-McAfee related products, registered and/or unregistered trademarks contained herein is only by reference and are the sole property of their respective owners. ©2013 McAfee, Inc. All rights reserved.
Access includes AT&T Wi-Fi Basic.
Access includes AT&T Wi-Fi Basic. Wi-Fi enabled device required. Other restrictions apply. See www.attwifi.com for details and locations.
AT&T provides FastAccess® DSL pursuant to the AT&T Internet Service Agreement. A copy of the Service Agreement may be viewed on your Registration CD or you may read the Service Agreement. Please be advised AT&T will use automated telephone recordings and e-mails to communicate important FastAccess DSL service-related information.
Service Description
FastAccess DSL service is a best efforts service. The actual speed experienced by customers is based on DSL sync rate and may vary and depends on several factors including customer location, destination on the Internet, traffic on the Internet, interference with high frequency spectrum on the customer's telephone line, etc. Wireless connections are subject to varying speeds based on factors such as: proximity to the wireless gateway, or interference from other devices. No minimum level of speed is guaranteed.
A DSL modem or residential gateway is required for FastAccess DSL Internet service.
Monthly Charges
1. FastAccess DSL Customers
A. FastAccess DSL Plans
FastAccess DSL Lite: $14.95 per month
FastAccess DSL Ultra: $14.95 per month
FastAccess DSL Xtreme 3.0: $14.95 per month
FastAccess DSL Xtreme 6.0: $19.95 per month
B. FastAccess DSL Direct Plans
FastAccess DSL Direct 768K: $19.95 per month
FastAccess DSL Direct 1.5M: $24.95 per month
FastAccess DSL Direct 3.0M: $29.95 per month
FastAccess DSL Direct 6.0M: $34.95 per month
Pricing for new residential customers only.
If you are receiving a bundle discount, any changes you make to your FastAccess DSL service may affect your discount.
Billing for your FastAccess DSL and any added features will begin when your order is complete, which is typically within five days from the date you placed your order.
2. FastAccess DSL Features
Additional features are sold separately.
A. AT&T Internet Security Suite - powered by McAfee available at no charge to customers who purchase High Speed Internet from AT&T with downstream speeds of up to 3.0 Mbps or higher. For AT&T High Speed Internet customers who have a service with a maximum downstream speed of up to 1.5 Mbps or lower, the AT&T Internet Security Suite is an optional service for only $5 per month. McAfee and/or other noted McAfee related products contained herein are registered trademarks or trademarks of McAfee, Inc., and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. Any other non-McAfee related products, registered and/or unregistered trademarks contained herein is only by reference and are the sole property of their respective owners. ©2013 McAfee, Inc. All rights reserved.
B. Static IP is $14.95 per month. Static IP is optional (not recommended for standard installation).
3. Products Previously Sold (No longer available to new customers)
The router-enabled version of AT&T Firewall/Parental Controls is $6.95 per month and requires an AT&T-supported gateway.
Web Remote Access is $4.95 per month and requires an AT&T-supported gateway.
4. General
Your regular monthly telephone service charges, if applicable are not included in these amounts.
5. Back-up Dial Account Usage
FastAccess DSL service includes access to a back-up Dial Internet account. This account is intended to be used while you are traveling or in the event that FastAccess service is temporarily interrupted. FastAccess Residential customers receive up to 20 hours of usage per month at no additional cost. (Customers are responsible for any long distance or roaming charges that may be incurred for all back-up dial usage.) If you use your back-up dial-up account for more than 20 hours in any month, you agree to pay AT&T two dollars for the first hour or fraction thereof in excess of 20 hours and one dollar per hour for each additional hour or fraction thereof in excess of 21 hours. Billing for usage over 20 hours will not exceed $22.95 per month.
6. Moving your FastAccess DSL service from one residence to another
If you move your FastAccess DSL service from one residence to another, you are provided with a free Dial Internet account. This account is intended for use while you are transitioning to your new location, and will remain active until your move order has completed at the new location or up to 6 months from the time the move order was placed. If your FastAccess DSL service has not been moved to the new location within 6 months of the original move order, AT&T shall have the right to terminate this account. You may also convert this temporary dial account to the standard Dial Internet account at the then current market rate. FastAccess DSL Direct customers can access their dial account from virtually any location.
7. Equipment Returns
If you decide within 30 days of the Ship Date or Professional Installation Date that you want to return the equipment for any reason, you may return it and you will not be charged for the modem, but (1) you must notify AT&T within 30 days of the Ship Date or Professional Installation Date and (2) you must return the equipment in accordance with AT&T´s equipment return procedures set forth below and AT&T must receive the equipment in good working order with all original parts, accessories, disks, instruction manuals and related documentation intact within 30 days after your notification to AT&T. After 30 days from the Ship or Installation Date, AT&T will not accept the return of any equipment other than for warranty reasons.
Modem and Wireless Gateway Equipment Return for Replacement: If the modem/gateway becomes inoperable because of defective materials or workmanship within one year of the modem ship date for self-install customers or one year of the Professional Installation date, you may return the modem/gateway for replacement by AT&T. AT&T may replace your modem or wireless gateway with a refurbished product. Lost or stolen modems/gateways, or those that have been damaged or destroyed by any other cause, may be replaced at the market rate of that equipment. The defective product must be returned in accordance with the return procedures set forth below in order to receive a replacement. If the identical item is not available, we may choose to replace your modem/gateway with one that is similar.
If the modem/gateway becomes defective for any reason more than one year after the Professional Installation Date or one year of the ship date for self-install customers, either contact the manufacturer for assistance or contact AT&T to purchase a replacement. No credits, refunds, or exchanges will be given for equipment that is not returned in accordance with the time periods and processes set forth herein. Call 1-888-321-2375 if you have any questions about the warranty of a modem.
How to return a modem/gateway purchased by AT&T: Call AT&T and we will send you a label with a Return Authorization Number for you to use on the package you are returning. AT&T will not accept any package without the Return Authorization Number clearly written on the front of the package. To get your Return Authorization Number and Label, please call 1-888-321-2375.
Securely pack the item in its original shipping box or envelope, if possible. Make sure you write the Return Authorization Number clearly on the front of your package. It is important to return your package via an insured shipping method, such as US Mail, United Parcel Service, Federal Express, etc. You are responsible for the package until it is received at the fulfillment center. The receipt for the insurance is your protection in the event that the package is lost or damaged. You are responsible for paying shipping charges to return the modem or gateway; C.O.D. deliveries will not be accepted.
Return processing usually takes two weeks. AT&T will make the decision as to the condition of the equipment upon its return and the availability of any replacement, if applicable.
8. AT&T Wi-Fi Basic Included with FastAccess DSL Lite, Ultra, Xtreme and Xtreme 6.0
AT&T Wi-Fi public wireless high-speed Internet access service is provided by AT&T Internet Services and is provided at no charge for customers who subscribe to FastAccess DSL Lite, Ultra, Xtreme or Xtreme 6.0. Connections available at AT&T branded hot spots and partnering locations. An 802.11 b/g enabled device is required for Wi-Fi access. Service not available in all areas. Limited to AT&T Internet Services master account. AT&T Internet Services reserves the right to suspend any connection and is not liable for any lack of security that may result from your use of the service on your device. Other restrictions apply. Requires registered FastAccess DSL membership. Roaming locations not included, except at participating locations. Acceptance of AT&T Wi-Fi Terms and Conditions is required. If your Fastaccess account is cancelled, your AT&T Wi-Fi subscription will also be cancelled.
See further details in our Service Agreement.