Interactive Voice Response (IVR) Keywords

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Use the tabs below to view the keywords that will navigate you through the Payment, Sales and Service, and Repair and Technical Support activities.

  • Be prepared to provide us with information we will need for certain activities. Check the shaded area within each tab for the information you may be requested to enter.
  • Speak in a clear voice. Reduce background noise, if possible.


For Payment activities, you will need:

  • The last four digits of your social security number, or your 3-digit customer code (located directly after the phone number on your bill), or if you have one, your account's 4-digit PIN.
  • To make a payment: the information above, plus a checking account number. Note: In some cases, a valid credit card number may be used instead of a checking account number.

If you want to: Say...
Pay your bill "I'd like to pay my bill"
Check your account balance "Account balance"
Make arrangements to pay your bill "Payment arrangements"
Pay at a payment center "Locate a payment center"
Get a copy of your bill "I need a copy of my bill"
If you want to: Say...
Check the status of a pending order "Check on new service"
Get new Internet service "New Internet service"
Order a new phone line "Order new service"
Get help with product features "Help with features"

For help with an Internet password, you will need:

  • The Question and Answer pair you created.

If you want to: Say...
Get help with your password "Internet password"
Fix your Internet "Internet tech support"
Fix your phone line "Phone repair"
Get help with product features "Help with features"