Interactive Voice Response (IVR) Keywords

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Use the tabs below to view the keywords that will navigate you through the Payment, Sales and Service, and Repair and Technical Support activities.

  • Be prepared to provide us with information we will need for certain activities. Check the shaded area within each tab for the information you may be requested to enter.
  • Speak in a clear voice. Reduce background noise, if possible.


For Payment activities, you will need:

  • Your AT&T U-verse 4-digit passcode.
  • To make a payment: the passcode, plus a valid credit card number or checking account number.

If you want to: Say...
Pay your bill "I'd like to pay my bill"
Check your account balance "Account balance"
Make arrangements to pay your bill "Payment arrangements"
Confirm your payment was received "Confirm payment"
Pay at a payment center "Locate a payment center"
If you want to: Say...
Order new U-verse service "Order U-verse service"
Check the status of a pending order "Check on new service"

For help with an Internet password or TV PIN, you will need:

  • Your AT&T U-verse 4-digit passcode.

If you have: Say...
Problems specific to U-verse TV "My U-verse TV is not working"
Problems specific to U-verse Internet "Repair U-verse Internet"
Problems with U-verse service "U-verse technical support"
Get help with your Internet password "Internet password"
Get help with your TV PIN
(used for Parental Locking controls)		 "TV password"