Changing how you live, where you live
Home Sweet Hub
Home. Car. Office. The lines between them are blurring. Whether it's monitoring a home repair contractor from your office or programming your DVR from the bus, making your home life an integral part of your mobile life is just another way we're transforming how you live. And it's all made possible thanks to the seamless connectivity our products and services provide.
In just six years, AT&T U-verse® has become a $10 billion annualized revenue stream for us. The reason is simple: Customers love it. And why not? With U-verse you can:
- Surf the Web at home with our all-IP U-verse High Speed Internet service, and go online when you're on the road with access to the national AT&T Wi-Fi Hot Spot network — at no extra charge.
- Watch TV virtually anywhere in your home — or even in your backyard — with our fully integrated wireless receiver.
- Catch hit TV shows when and where you want — even on your smartphone or tablet — with Uverse.com and U-verse apps.
- Use your smartphone or tablet as a remote control.
- Use interactive apps to watch TV and discuss with your friends whatever's on in real time, even if you're in different cities.
But there's much more to U-verse than great entertainment and easy-to-use features. When we bundle U-verse TV and our U-verse High Speed Internet with AT&T wireless services, it's a big win for our customers and for us. Our research shows that customers with both U-verse broadband and wireless services are more satisfied with AT&T than customers who don't bundle services.
So we're continuing to invest to seamlessly integrate our wireless and wired networks and service. We're also planning to expand U-verse to 8.5 million more customer locations by 2015 and to deploy technology upgrades to make our fast U-verse broadband service even faster.
AT&T Digital Life™ is an all-digital, wireless-based home security and automation solution. "Digital Life is a great service," says Kevin Petersen, senior vice president, Digital Life, AT&T Mobility. "It lets users control, monitor and secure their homes from a smartphone, tablet or PC. Connected devices in nearly every room automate the home. And homeowners can customize the solution by choosing the features that best fit their needs."
Wireless cameras ① let you make sure your kids are studying even if you're working late. If a package arrives when you're out, use automated door locks ② to let the delivery guy in and lock up behind him. Heat wave hits while you're on vacation? Adjust the thermostat ③ from the Digital Life app on your tablet to save energy. Your home even alerts you if water ④ is near the washing machine or dishwasher, so you can shut off the water main ⑤ from your smartphone to avoid costly repairs.
We also expect Digital Life will be key to integrated home-based healthcare. For example, more senior citizens might live independently if their families or healthcare professionals could monitor their activities.
We're launching Digital Life in 2013, with plans to roll it out to more than 50 markets across the United States this year. Because Digital Life is compatible with any broadband connection, customers will be able to use AT&T broadband in our 22-state wired footprint or bring their own broadband nationwide. We also plan to offer a wholesale solution to telecom providers outside the United States. And in the years to come, we expect Digital Life will become a $1+ billion annual revenue stream for AT&T.
As AT&T introduces exciting new solutions that are changing the way we live, work and play, few people are as involved as Glenn Lurie, who is responsible for our connected devices organization and our emerging business strategy, and Vicki Jones, who oversees AT&T's U-verse sales and support.
How is AT&T transforming the way people live their lives?
GLENN "We're simplifying people's lives. We call it living mobile … when the home, the car, the office, the wallet are all connected — to the network and to each other — and you don't even have to think about it."
VICKI "Our U-verse, Internet, TV and Voice services give customers an experience that's unlike what they can get anywhere else. Our customers get an amazing broadband experience, and they can record four shows at once and watch TV virtually anywhere in their homes. And they love our apps — like the one that lets them "beam" video from smartphones or tablets to their TV screens. That's why U-verse has become an annualized $10 billion revenue stream in just six years, and as we expand its availability, we can grow that further."
Glenn, what are some benefits of Digital Life and the connected car?
GLENN "Digital Life lets homeowners manage and automate their homes and watch over their families from nearly anywhere and from nearly any device. Connected cars will take that to the next level. So, just as Digital Life can make your home a safer place, our wireless technologies can make your car safer and smarter — so the car can communicate with your home or office or with other cars.
"Imagine as you drive up to your house and through location-based services, your car alerts the Digital Life system that you've arrived … your lights go on, doors unlock, the thermostat goes up and so on. Your life becomes much simpler and goes to a new level of effortless."
Wireless has historically been regarded as a technology for outside the home. As you bring it inside the home, will customers be receptive?
GLENN "Customers just want what makes their lives better … but it needs to be simple. When they turn on a device it should just work. Our networks, wireless and wired, are critical to making that happen, but customers don't care which network they're using, they just want it to work."
VICKI "Glenn's right ... at the end of the day, it's about making our customers' lives better. The key is to wrap it all into an effortless customer experience. And only AT&T can deliver this breadth of capabilities."