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Residential Customer Care
Choose a topic and dial the appropriate number shown below.
- If you are calling about your wireless phone, when you hear the prompt, enter the appropriate number for your topic.
- If you are calling about your wireline phone, wait for the prompt, then say what you need in two or three words. Use the examples shown if you need help.
To make the most of your call
- Have your telephone number and account information handy.
- Note the hours that representatives are available for your topic. In most cases, self-service is available after hours.
| Topic | Call Us Number |
Keyword and *Service Shortcuts
 Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
|
Phone Support Hours | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Order New Service & Track Order Status |
1-888-333-6651 |
Mon.-Fri. 7 a.m.-10 p.m. Sat.-Sun. 9 a.m.-7 p.m. Local Time Self Service 24x7 |
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|
Service, Billing & Technical Support |
1-800-331-0500 or 611 from your wireless phone |
*639#
*729# or Text2pay
*225#
*646#
*3282#
|
Mon.-Fri. 7 a.m.-10 p.m. Sat.-Sun. 7 a.m.-10 p.m. Local Time Self Service 24x7 |
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| International Support While Out of Country |
Use this number instead of 611 when roaming internationally. Not available for GoPhone customers.
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| Number Transfer Status | 1-866-895-1097 |
Mon.-Fri. 7:30 a.m.-1 a.m. Sat.-Sun. 8 a.m.-11 p.m. ET |
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| GoPhone | 1-800-901-9878 |
*777#
*777*1#
*777*2#
*777*3#
*PAY#
*8 or #121
|
Mon.-Fri. 7 a.m.-10 p.m. Sat.-Sun. 9 a.m.-7 p.m. Local Time |
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| Topic | Call Us Number |
Keyword and *Service Shortcuts
Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
|
Phone Support Hours | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| U-verse TV | 1-800-288-2020 | ||||||||||||||||||||||||||
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| AT&T | DirecTV | 1-800-288-1145 | ||||||||||||||||||||||||||
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| AT&T I Dish Network | 1-866-722-7500 | ||||||||||||||||||||||||||
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| Topic | Call Us Number |
Keyword and *Service Shortcuts
Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
|
Phone Support Hours | |||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Internet High Speed/Dial | ||||||||||||||||||||||||||||||||||
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| Topic | Call Us Number |
Keyword and *Service Shortcuts
Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
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Phone Support Hours | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Relay Services | ||||||||||||||||||||
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| CALL ATT® Calling | ||||||||||||||||||||
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| Topic | Call Us Number |
Keyword and *Service Shortcuts
Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
|
Phone Support Hours | |||
|---|---|---|---|---|---|---|
| Digital Life | 1-855-288-2727 |
Mon.-Fri. 8 a.m.-8 p.m. Sat. 9 a.m.-6 p.m. Local time |
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| Shareholder | 1-800-351-7221 | Self Service 24x7 | ||||
| Calling Cards | ||||||||||||||||||||||||||||||||||||||||||||||||
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| AT&T Universal Card | ||||||||||||||||||||||||||||||||||||||||||||||||
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| Topic | Call Us Number |
Keyword and *Service Shortcuts
Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
|
Phone Support Hours | |||
|---|---|---|---|---|---|---|
|
AT&T Global Services English |
1-800-222-0300 |
Mon.-Fri. 7 a.m.-7 p.m. CT Self Service 24x7 |
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| Spanish for Local & Long Distance | 1-800-235-0900 |
Mon.-Fri. 7 a.m.-7 p.m. CT |
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| Topic | Call Us Number |
Keyword and *Service Shortcuts
Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
|
Phone Support Hours | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| General Services | 1-800-222-0300 | Mon.-Fri. 7 a.m.-7 p.m. CT Self Service 24x7 |
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| Customer Center | 1-888-9ATT-WEB | Mon.-Fri. 7 a.m.-7 p.m. CT Self Service 24x7 |
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| Moving? | 1-800-MOVE ATT |
Mon.-Fri. 7 a.m.-7 p.m. CT |
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| Universal Connectivity Charge | 1-800-532-2021 Prompt 1 | Self Service 24x7 | |||||||||||||||||||||||||
| Carrier Cost Recovery Fee | 1-800-854-9940 |
Mon.-Fri. 7 a.m.-7 p.m. CT |
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| Slamming Resolution | 1-800-538-5345 |
Mon.-Fri. 9 a.m.-5:30 p.m. Local Time |
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| Topic | Call Us Number |
Keyword and *Service Shortcuts
Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
|
Phone Support Hours | |||
|---|---|---|---|---|---|---|
| Order AT&T Local Service | 1-800-205-6268 |
Mon.-Fri. 7 a.m.-7 p.m. CT Self Service 24x7 |
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| AT&T Local Customer Care | 1-800-288-2747 |
Mon.-Fri. 7 a.m.-7 p.m. CT Self Service 24x7 |
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| Payments for Past Due Bills | 1-800-532-7486 |
Mon.-Fri. 7 a.m.-7 p.m. Local Time Self Service 24x7 |
||||
| AT&T Local Repair Service | 1-800-288-2747 | 24x7 | ||||
| Topic | Call Us Number |
Keyword and *Service Shortcuts
Say a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad.
|
Phone Support Hours | |||
|---|---|---|---|---|---|---|
| Orders & Customer Care | 1-800-222-0300 |
Mon.-Fri. 7 a.m.-7 p.m. CT Self Service 24x7 |
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| Payments for Past Due Bills | 1-800-532-7486 |
Mon.-Fri. 8 a.m.-5 p.m. Local Time Self Service 24x7 |
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