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Call Us

Residential Customer Care

Choose a topic and dial the appropriate number shown below.

  • If you are calling about your wireless phone, when you hear the prompt, enter the appropriate number for your topic.
  • If you are calling about your wireline phone, wait for the prompt, then say what you need in two or three words. Use the examples shown if you need help.

To make the most of your call

  • Have your telephone number and account information handy.
  • Note the hours that representatives are available for your topic. In most cases, self-service is available after hours.

Wireless Service

Topic Call Us Number Keyword and *Service Shortcuts helpSay a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad. Phone Support Hours
Order New Service &
Track Order Status 		1-888-333-6651 Mon.-Fri. 7 a.m.-10 p.m.
Sat.-Sun. 9 a.m.-7 p.m.
Local Time
Self Service 24x7
Service, Billing &
Technical Support 		1-800-331-0500 or 611 from your wireless phone
  • Check upgrade eligibility
*639#
  • Pay bill
*729# or Text2pay
  • Get balance
*225#
  • Check minutes
*646#
  • Check data usage
*3282#
 Mon.-Fri. 7 a.m.-10 p.m.
Sat.-Sun. 7 a.m.-10 p.m.
Local Time
Self Service 24x7
International Support
While Out of Country
Use this number instead of 611 when roaming internationally. Not available for GoPhone customers.
+1-916-843-4685 24x7
Number Transfer Status 1-866-895-1097 Mon.-Fri. 7:30 a.m.-1 a.m.
Sat.-Sun. 8 a.m.-11 p.m.
ET
GoPhone 1-800-901-9878
  • Account balance
*777#
  • Nights & weekends
*777*1#
  • SMS & MMS
*777*2#
  • Data
*777*3#
  • Pay bill
*PAY#
  • Customer info
*8 or #121
 Mon.-Fri. 7 a.m.-10 p.m.
Sat.-Sun. 9 a.m.-7 p.m.
Local Time
 

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