Customer Service

Have a question about your equipment order, product or warranty? Call 1-888-573-4147 Mon.-Fri. between the hours of 9:00 am and 8:00 pm ET, and Sat. between the hours of 10:00 am and 6:00 pm ET. Closed Sun. and most major holidays. For technical support, please call 1-877-722-3755.

More network equipment customer service information:

Return policy

• Within 30 days from the date of purchase, you may return your order for full credit if:
• You discover you purchased an incorrect part
• Your product sustained damages during shipping and handling
• It is defective upon receipt
• All returned orders require a return authorization code number to identify the original order and ensure proper credit is applied
• The return authorization code must be requested within 30 days from the date of purchase to qualify for full credit
• Full credit is defined as the original purchase price plus tax including any associated shipping and handling charges. Not all equipment or products require return for full credit.

Return process

1. Locate your order number on your ATT Store order or shipping confirmation emails or the original packing label prior to calling.
2. Call 1-888-573-4147 Mon.-Fri. between the hours of 9:00 am and 8:00 pm ET, and Sat. between the hours of 10:00 am and 6:00 pm ET to obtain your return authorization code number.
3. If instructed, pack the equipment in the original box and is sent within 30 days from the original purchase date.

Payment types
We will gladly accept Visa, Mastercard, Discover, and American Express. We reserve the right to modify this agreement at any time, and such modifications shall be effective immediately upon posting of the revised agreement.

Tax
Appropriate state sales tax will be automatically calculated and applied to purchases at the point of sale.

Shipping and handling
Your order includes priority shipping. You should receive your item(s) within three to five business days. If your package is lost or damaged, please contact us at 1-888-573-4147 for assistance.

Have a question about your equipment order, product or warranty? Call 1-888-573-4147 Mon.-Fri. between the hours of 9:00 am and 8:00 pm ET, and Sat. between the hours of 10:00 am and 6:00 pm ET. Closed most major holidays.

For U-verse service related issues, please browse to www.att.com/u-verse or call U-verse Support at 1-800-288-2020.

Return policy

• Within 30 days from the date of purchase, you may return your order for full credit if:
• You discover you purchased an incorrect part
• Your product sustained damages during shipping and handling
• Your product is defective upon receiving
• All returned orders require a return authorization code number to identify the original order and ensure proper credit is applied
• The return authorization code must be requested within 30 days from the date of purchase to qualify for full credit
• Full credit is defined as the original purchase price plus tax including any associated shipping and handling charges. Not all equipment or products require return for full credit.

Return process

1. Locate your order number on your ATT Store order or shipping confirmation emails or the original packing label prior to calling.
2. Call 1-888-573-4147 Mon-Fri between the hours of 9:00 am and 8:00 pm ET, and Sat. between the hours of 10:00 am and 6:00 pm ET to obtain your return authorization code number.
3. If instructed, pack the equipment in the original box and is sent within 30 days from the original purchase date.

Payment types
We will gladly accept Visa, Mastercard, Discover, and American Express. We reserve the right to modify this agreement at any time, and such modifications shall be effective immediately upon posting of the revised agreement.

Tax
Appropriate state sales tax will be automatically calculated and applied to purchases at the point of sale.

Shipping and handling
Your order includes priority shipping. You should receive your item(s) within three to five business days. If your package is lost or damaged, please contact us at 1-888-573-4147 for assistance.