Question 1

Will my phone work in Mexico like it does in the U.S.?

Accepted Answer

Yes. Your wireless plan is subject to the same data rules in Mexico as it is in the U.S., although network speeds can be slower outside of the U.S. (as low as 2G).

Question 2

Can I call Mexico at no extra cost from the U.S. on my AT&T plan?

Accepted Answer

Calling Mexico from your AT&T phone does not add any costs to your monthly plan. You can call Mexico and Canada from the U.S. without paying long-distance fees.

Question 3

What happens if I use my AT&T phone more in Mexico than in the U.S.?

Accepted Answer

Nothing! Other carriers have a 50/50 rule that controls how much time you can spend on your phone in either country. AT&T doesn’t.

Question 4

Do I need to have two separate phones—one phone for the U.S., and another phone for when I’m in Mexico?

Accepted Answer

No way! That would be inconvenient. You can use the same phone and AT&T wireless plan in both Mexico and the U.S.

Question 5

Can I use my AT&T Prepaid® plan in Mexico? Will it cost more?

Accepted Answer

It depends on your plan. Prepaid plans that cost $50 or more per month include unlimited talk/text in Mexico and Canada. Plans that cost $65 or more per month also include unlimited data.
Plans that cost less than $50/mo. include pay-per-use options for calling and texting outside of the U.S.

Question 6

What happens if I use more than 22GB of data in Mexico/Canada?

Accepted Answer

Your plan's data limits apply when you travel to Mexico and Canada, just like they do in the U.S. If you use 22GB of data, your speeds may slow when the network is particularly busy

Question 7

Why are my network speeds slowed to 2G when I’m in Mexico?

Accepted Answer

When your network speed is slowed, it usually indicates that the network you’re connected to doesn’t have 3G capabilities. AT&T contracts with carriers and providers in Mexico to provide coverage to our customers, but not all carriers provide the same speeds. This can vary based on location.

Question 8

How do I make in-country calls with my AT&T phone while I’m in Mexico?

Accepted Answer

If you are dialing a Mexican phone number, dial +52 (Mexico’s country code), then 1, followed by the area code and phone number. If your phone’s keypad does not show a + sign, press and hold the 0 key until the + sign appears.

Question 9

If I’m in Mexico, how do I place calls to U.S. numbers?

Accepted Answer

To dial a U.S. number from Mexico, you would simply need to dial +1 and the 10-digit number.

Question 10

How do I contact AT&T customer service if I am in Mexico?

Accepted Answer

Call +1.314.925.6925, anytime. It's a free call from your AT&T wireless phone.

Question 11

Are there any differences between Mexico and USA service?

Accepted Answer

While 5G service is available in the USA, it is not available in Mexico.
You may experience difference in coverage and signal quality.
Your AT&T Mobile Security and AT&T Call Protect apps will work with the exception of VPN functionality when using Android devices.

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Plan de datos ilimitados de México: sin cargos de roaming | AT&T

Mantente conectado en México y América Latina

Conexión que viaja contigo

Sin cargos por roaming

Sin cambios de tarjeta SIM

No se necesita configuración

Explora por destino

Usa datos sin límites en México

Preguntas frecuentes

La parte más fácil de viajar

Preguntas frecuentes

Plan de datos ilimitados de México: sin cargos de roaming | AT&T

Mantente conectado en México y América Latina

Conexión que viaja contigo

Sin cargos por roaming

Sin cambios de tarjeta SIM

No se necesita configuración

Explora por destino

Usa datos sin límites en México

Preguntas frecuentes

¿Funcionará mi teléfono en México como lo haces en los EE. UU.?

¿Puedo llamar a México sin costo adicional desde EE. UU. con mi plan de AT&T?

¿Qué sucede si uso mi teléfono de AT&T más en México que en los EE. UU.?

¿Necesito tener dos teléfonos separados: un teléfono para los EE. UU. y otro teléfono para cuando esté en México?

La parte más fácil de viajar

Preguntas frecuentes

¿Qué países latinoamericanos están incluidos en esta función?

¿Qué países latinoamericanos están excluidos en esta función?

¿Qué sucede si viajo fuera de México, Canadá y los 20 países latinoamericanos incluidos en AT&T Premium 2.0 o AT&T Elite 2.0?

¿Puedo pagar llamadas, mensajes de texto y datos de alta velocidad ilimitados en América Latina si no tengo un plan AT&T Premium 2.0 o AT&T Elite 2.0?