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				AT&T Wireless Support - Wireless Phone Device Tutorials & Account Support 
			
			
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}
</script>


<div id="akhdr" style="display:none;">
 

</div>
<div id="readAkHdrErr" style="display:none;"></div>

	
<script type="text/javascript">
var isForceModel="true";

function isDeviceSelected(){
	var isDeviceSelected=false;
	
	return isDeviceSelected;
}


var deviceModelParams = {
  deviceType : 'Phone',
  deviceMake : '',
  deviceModel : '',
  deviceUniverse : 'att'
};


function openDeviceModel(returnUrl,status,mustSelect,isDeviceTroubleshoot){
	try{
	var img1 = new Image();		
	img1.src='//www.att.com/media/att/2012/support/images/dsm-search-bg.png';
	jQuery("#cboxLoadingOverlay").css('background','url("//www.att.com/images/global/ajaxLoader.gif") no-repeat scroll 50% 50% #FFFFFF');	
	var currentUrl = returnUrl;
	var _width=830;
	var _height = 652;
	if(isDeviceTroubleshoot==true){
		if (jQuery.browser.version <= 7 ) {
			_width=821;
			_height = 720;
		}
		else if ( jQuery.browser.version <= 8) {
			_width=821;		
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			_width=833;
			_height = 661;
		}
	}
	else{
	if (jQuery.browser.version <= 7 ) {
		_width=843;
		_height = 682;
	}	
	else if ( jQuery.browser.version <= 8) {
		_width=843;
		_height = 661;
	}
	else if ( jQuery.browser.version <= 9) {
		_width=833;
		_height = 661;
	}
	}
	if(returnUrl == null || returnUrl == 'undefined' || returnUrl == ''){
		currentUrlWithParams = window.location.href;
		currentUrlPathName = window.location.pathname;
		if(currentUrlWithParams != null && currentUrlWithParams.split(currentUrlPathName).length >1 ){
			currentUrl = currentUrlPathName + currentUrlWithParams.split(currentUrlPathName)[1];
		}else{
				currentUrl = currentUrlPathName;
		}
	}	
	if(currentUrl.indexOf('softwareUpdateArticle.jsp')!= -1 ){
		currentUrl = 'softwareUpdateArticleRedirect.jsp';
	}
	if(currentUrl.indexOf('softwareUpdateArticle.jsp')!= -1 ){
		currentUrl = 'softwareUpdateArticleRedirect.jsp';
	}
	var showOldDevice = false;
	
	var deviceType = deviceModelParams.deviceType;
	var deviceMake = deviceModelParams.deviceMake;
	var deviceModel = deviceModelParams.deviceModel;
	var deviceUniverse = deviceModelParams.deviceUniverse;
	var serviceCode = '820';
	var showTSDevice="";
	if(deviceUniverse != null && deviceUniverse == "premerger"){
		showOldDevice = true;
	}
	// Added below code to  Default Device Type to Device instead of Phone except for GoPhone & SmartPhone Pages
	var serviceCode =  '820'
	if ( (serviceCode != '821' || serviceCode == null) && ( showTSDevice != 'Yes' || showTSDevice =='')  && (deviceMake == '' || deviceMake == null ))
	{
		deviceType ='';
	}	
//	currentUrl =escape(currentUrl);
	var  modalURL="/esupport/specifyDeviceModal.jsp?deviceType="+deviceType+"&deviceMake="+ deviceMake+"&deviceModel="+deviceModel+"&showOldDevice="+showOldDevice+"&serviceCode="+serviceCode+"&return-path="+escape(currentUrl);

	if(showTSDevice=="Yes")
		modalURL=modalURL+"&showTroubleShootingDevices=";
	modalURL=modalURL.split(' ').join('%20');
	modalURL=modalURL.split('&amp;').join('%26');
	/*Below check is to determine that user must select a device.Dont let user to bypass from USM/DSM*/
	/* IE SPECIFIC */
	
	if (deviceModel == null || deviceModel == '')
	{
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			mustSelect = true;
		}
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	modalURL=modalURL+"&mustSelect="+mustSelect;
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	}
}catch(e){}
} 

function setDefaultFilter(){
	try{
		var v_q_bodyInclude="main/mainBody.jsp";
		var v_cvCode="820";	
		if(v_q_bodyInclude.indexOf('deviceTroubleShootBody.jsp')!=-1 || v_cvCode=='821'){
			jQuery('#deviceMake').focus();
		}else{
			jQuery("#selectedDeviceType").focus();
		}
	}catch(e){}	
} 
function updateNotAvailableModal(){
	var modalURL= '/esupport/softwareUpdates/updateNotAvailableModal.jsp';
	var _width=560;
	var _height=250;
	if (jQuery.browser.msie && jQuery.browser.version <= 9) {
		_width=575;
		_height=270;
	}
	jQuery.colorbox({iframe:false, height:_height, width:_width, scrolling:false, href: modalURL,escKey:false,overlayClose:false, fastIframe:true});
}

function updateNotAvailableModal(){
	var modalURL= '/esupport/softwareUpdates/updateNotAvailableModal.jsp';
	var _width=560;
	var _height=250;
	if (jQuery.browser.msie && jQuery.browser.version <= 9) {
		_width=575;
		_height=270;
	}
	jQuery.colorbox({iframe:false, height:_height, width:_width, scrolling:false, href: modalURL,escKey:false,overlayClose:false});
}

function CheckDeviceSelection(returnUrl){
	if(!isDeviceSelected()){
		openDeviceModel(returnUrl);
	}else{
		if(returnUrl!=null)	{
			window.location = returnUrl;
		}
	}
}


</script>


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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta http-equiv="imagetoolbar" content="no" />


<script type="text/javascript">

function isDeviceSel(){
	var isDeviceSel=false;
	
	return isDeviceSel;
}
function livepersonChatReporting(chatType,sourcePageName,chatPage) { 
	var zipCode = '' ; 
	var dcs_array = getDcsParameters(window.location.href);
	var pageName = dcs_array[4] ; 
	dcsMultiTrack('DCS.dcsref',window.location.href,'DCS.dcssip','sales.liveperson.net','DCS.dcsuri','/virtual/chatrequest','DCSext.wtPN',chatPage,'DCSext.wtEvent','Chat_Request_Submit',
	'DCSext.wtChatVendor','LivePerson','DCSext.wtChatType',chatType,'DCSext.wtChatInitAppName','eSupport','DCSext.wtChatInitDomain',dcs_array[0],'DCSext.wtChatInitPN',sourcePageName,
	'DCSext.wtChatInitUrl',dcs_array[3],'DCSext.wtChatInitUrlExt',dcs_array[2],'DCSext.wtZipCode',zipCode,'DCSext.wtNoHit','1','DCSext.wtSuccessFlag','1','DCSext.wtStatusCode','0');	
}


function teamSiteReporting(slotClick,destinationURI) { 
	if(window.location.href.indexOf("devicetroubleshoot") >= 0){
		teamSiteWorkflowClick(slotClick,destinationURI);	}
	else{
	
	var deviceModel = '' ; 
	var deviceMake = '' ; 
	var zipCode = '' ; 
	var isDSelected = isDeviceSel(); 
	var dcs_array = getDcsParameters(destinationURI);
	var pageName = dcs_array[4] ; 
	var dcs_uri = dcs_array[3];
	if(null!=destinationURI.match('http') || null!=destinationURI.match('https') || null!=destinationURI.match('//')){
			if(null==destinationURI.match('att.com') && null==destinationURI.match('www.att.com')){
				dcs_uri = '/virtual/offsite' ;
			}
	}
	if(isDSelected==false){ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_uri,  'DCS.dcsqry',dcs_array[1],  'DCSext.wtUrlExt',dcs_array[2],'DCSext.wtPN',pageName,
	  'DCSext.wtSlotClick',slotClick, 'DCSext.wtZipCode',zipCode,  'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1'); 
	}else{ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_uri,  'DCS.dcsqry',dcs_array[1],  'DCSext.wtUrlExt',dcs_array[2], 'DCSext.wtPN',pageName, 
	  'DCSext.wtSlotClick',slotClick, 'DCSext.wtZipCode',zipCode, 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1',
	  'DCSext.wtDevMake',deviceMake, 'DCSext.wtDevModel',deviceModel);  
	} 
	}
}
function teamSiteVideoReporting(slotClick) { 

	var pageName = 'eSupportMain_Pg' ; 
	var destinationURI= 'http://www.att.com/esupport/virtual/video';
	var deviceModel = '' ; 
	var deviceMake = '' ; 
	var zipCode = '' ; 
	var dcs_array = getDcsParameters(destinationURI);
	var isDSelected = isDeviceSel(); 
	if(isDSelected==false){ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_array[3],  'DCS.dcsqry',dcs_array[1],  'DCSext.wtUrlExt',dcs_array[2],  'DCSext.wtPN',pageName,
	  'DCSext.wtSlotClick',slotClick, 'DCSext.wtZipCode',zipCode, 'DCSext.wtStatusMsg','SUCCESS', 'DCSext.wtSuccessFlag','1', 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1'); 
	}else{ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_array[3],  'DCS.dcsqry',dcs_array[1],  'DCSext.wtUrlExt',dcs_array[2],  'DCSext.wtPN',pageName,
	  'DCSext.wtSlotClick',slotClick, 'DCSext.wtZipCode',zipCode, 'DCSext.wtStatusMsg','SUCCESS', 'DCSext.wtSuccessFlag','1', 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1',
	  'DCSext.wtDevMake',deviceMake, 'DCSext.wtDevModel',deviceModel);  
	} 
}

function teamSiteChatReporting(slotClick,chatVendor,chatInviteReason) { 
    
	var pageName = 'eSupportMain_Pg' ; 
	var event = 'Chat_Request_Submit';
	var chatType = 'User_Initiated';
	var destinationURI= 'http://www.att.com/esupport/virtual/chat';
	var deviceModel = '' ; 
	var deviceMake = '' ; 
	var zipCode = '' ; 
	var dcs_array = getDcsParameters(destinationURI);
	//var dcs_array_exp = getDcsParameters(window.location.href);
	var isDSelected = isDeviceSel(); 
	if(isDSelected==false){ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_array[3],  'DCS.dcsqry',dcs_array[1],    'DCSext.wtPN',pageName,
	  'DCSext.wtSlotClick',slotClick, 'DCSext.wtZipCode',zipCode,  'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1',
	   'DCSext.wtChatInviteReason',chatInviteReason); 
	}else{ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_array[3],  'DCS.dcsqry',dcs_array[1], 'DCSext.wtPN',pageName,
	  'DCSext.wtSlotClick',slotClick, 'DCSext.wtZipCode',zipCode,  'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1',
	  'DCSext.wtChatInviteReason',chatInviteReason);  
	} 
}

function devReporting(destinationURI,topicName,isTopicTree) { 
	
	var pageName = 'eSupportMain_Pg' ; 
	var deviceModel = '' ; 
	var deviceMake = '' ; 
	var zipCode = '' ; 
	var isDSelected = isDeviceSel(); 
	var dcs_array = getDcsParameters(destinationURI);
	var linkLoc='';
	if(isTopicTree){
		linkLoc ='LeftNav_TopicTree';
	}else{
		linkLoc ='Middlecolumn_Body';
	}
	if(isDSelected==false){ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri','/esupport'+dcs_array[3],  'DCS.dcsqry',dcs_array[1],  'DCSext.wtUrlExt',dcs_array[2],'DCSext.wtPN',pageName,
	   'DCSext.wtZipCode',zipCode, 'DCSext.wtLinkLoc',linkLoc, 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1','DCSext.wtLinkName',topicName); 
	}else{ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri','/esupport'+dcs_array[3],  'DCS.dcsqry',dcs_array[1],  'DCSext.wtUrlExt',dcs_array[2],  
	  'DCSext.wtZipCode',zipCode, 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1','DCSext.wtPN',pageName,'DCSext.wtLinkLoc',linkLoc,
	  'DCSext.wtDevMake',deviceMake, 'DCSext.wtDevModel',deviceModel,'DCSext.wtLinkName',topicName);  
	} 
}  
function devTopSolutionReporting(destinationURI,obj) { 
	
	var pageName = 'eSupportMain_Pg' ; 
	var deviceModel = '' ; 
	var deviceMake = '' ; 
	var zipCode = '' ; 
	var isDSelected = isDeviceSel(); 
	var dcs_array = getDcsParameters(destinationURI);
	var linkLoc='';
	
	linkLoc ='Middlecolumn_Body';
	var topicName = gettitle(obj);
	
	if(isDSelected==false){ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_array[3],  'DCS.dcsqry',dcs_array[1],  'DCSext.wtUrlExt',dcs_array[2],'DCSext.wtPN',pageName,
	   'DCSext.wtZipCode',zipCode, 'DCSext.wtLinkLoc',linkLoc, 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1','DCSext.wtLinkName',topicName); 
	}else{ 
	 dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_array[3],  'DCS.dcsqry',dcs_array[1],  'DCSext.wtUrlExt',dcs_array[2],  
	  'DCSext.wtZipCode',zipCode, 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1','DCSext.wtPN',pageName,'DCSext.wtLinkLoc',linkLoc,
	  'DCSext.wtDevMake',deviceMake, 'DCSext.wtDevModel',deviceModel,'DCSext.wtLinkName',topicName);  
	} 
}  

function gettitle(obj){
	var url = obj.href;
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																	<div class="columnContent">
																		
																			<h3>TV Repair Resources</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="https://ufix.att.com/ssm/dispatcher/CustomRegister.do" name="Support_Digital TV_U-verse TV Troubleshooting" >U-verse TV Troubleshooting</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/troubleshoot.jsp" name="Support_Digital TV_All Troubleshooting Options" >All Troubleshooting Options</a></li>
																			
																				
																				<li><a href="http://www.att.com/appointmentstatus" name="Support_Digital TV_Repair Appointment Status" >Repair Appointment Status</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Popular Topics</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB401397" name="Support_Digital TV_Passwords" >Passwords</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB403122&CV=813" name="Support_Digital TV_Changing Services" >Changing Services</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB409004" name="Support_Digital TV_Remote Controls" >Remote Controls</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB401974" name="Support_Digital TV_Channel Lineup" >Channel Lineup</a></li>
																			
																		</ul>
																	</div>
																</div>
															
														</div>
													
												</li>
											
												
												<li>
													<a class="secondaryMenuItem" href="http://www.att.com/esupport/productRouting.jsp?sg=8001" name="Support_Internet" >Internet</a>
													
														
														<div class="trayContentItem trayFiveCol">
															
																
																	<div class="firstColumn">
																	
																	<div class="columnContent">
																		
																			<h3>U-verse Internet</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/main.jsp?cv=812" name="Support_Internet_Support" >Support</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/email.jsp" name="Support_Internet_Email" >Email</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/wifi.jsp?cv=812&_requestid=612188" name="Support_Internet_Wi-Fi" >Wi-Fi</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/billAndAccount.jsp?cv=813" name="Support_Internet_Billing &amp; Account" >Billing &amp; Account</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>DSL High Speed Internet</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/main.jsp?cv=801" name="Support_Internet_Support" >Support</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/email.jsp" name="Support_Internet_Email" >Email</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/wifi.jsp" name="Support_Internet_Wi-Fi" >Wi-Fi</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/billAndAccount.jsp?cv=801" name="Support_Internet_Billing &amp; Account" >Billing &amp; Account</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Internet Repair Resources</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://ufix.att.com/" name="Support_Internet_Internet Troubleshooting" >Internet Troubleshooting</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/dsl-support-tool/" name="Support_Internet_All Troubleshooting Options" >All Troubleshooting Options</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Popular Topics</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB401397" name="Support_Internet_Passwords" >Passwords</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/security.jsp" name="Support_Internet_Internet Security" >Internet Security</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB401570" name="Support_Internet_Email Server Settings" >Email Server Settings</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB401486" name="Support_Internet_Wi-Fi Network Name &amp; Password" >Wi-Fi Network Name &amp; Password</a></li>
																			
																		</ul>
																	</div>
																</div>
															
														</div>
													
												</li>
											
												
												<li>
													<a class="secondaryMenuItem" href="http://www.att.com/esupport/productRouting.jsp?sg=8003" name="Support_Home Phone" >Home Phone</a>
													
														
														<div class="trayContentItem trayFiveCol">
															
																
																	<div class="firstColumn">
																	
																	<div class="columnContent">
																		
																			<h3>U-verse Voice</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="https://www.att.com/esupport/main.jsp?cv=814" name="Support_Home Phone_Support" >Support</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/billAndAccount.jsp?cv=813" name="Support_Home Phone_Billing &amp; Account" >Billing &amp; Account</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Home Phone</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/main.jsp?cv=807" name="Support_Home Phone_Support" >Support</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/billAndAccount.jsp?cv=807" name="Support_Home Phone_Billing &amp; Account" >Billing &amp; Account</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Repair Resources</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="https://ufix.att.com/ssm/dispatcher/CustomRegister.do" name="Support_Home Phone_U-verse Voice Troubleshooting" >U-verse Voice Troubleshooting</a></li>
																			
																				
																				<li><a href="http://repair.att.com/repair/landing.do" name="Support_Home Phone_Home Phone Troubleshooting" >Home Phone Troubleshooting</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Popular Topics</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB401397" name="Support_Home Phone_Passwords" >Passwords</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?sid=KB403122" name="Support_Home Phone_Changing Services" >Changing Services</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/main.jsp?cv=807&ct=9001834&pv=2" name="Support_Home Phone_Calling Features" >Calling Features</a></li>
																			
																		</ul>
																	</div>
																</div>
															
														</div>
													
												</li>
											
												
												<li>
													<a class="secondaryMenuItem" href="http://www.att.com/esupport/billAndAccount.jsp?view=combine" name="Support_Billing &amp; Account" >Billing &amp; Account</a>
													
														
														<div class="trayContentItem trayFiveCol">
															
																
																	<div class="firstColumn">
																	
																	<div class="columnContent">
																		
																			<h3>Wireless</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/billAndAccount.jsp?cv=820" name="Support_Billing &amp; Account_Wireless Billing &amp; Account" >Wireless Billing &amp; Account</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?cv=820&sid=KB403228" name="Support_Billing &amp; Account_Payment Options" >Payment Options</a></li>
																			
																				
																				<li><a href="http://www.att.com/att/interactivebill/index.html#bill-wireless-ctn-adjustment" name="Support_Billing &amp; Account_Wireless Bill Sample" >Wireless Bill Sample</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>U-verse</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/billAndAccount.jsp?cv=813" name="Support_Billing &amp; Account_U-verse Billing &amp; Account" >U-verse Billing &amp; Account</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?cv=803&sid=KB403228" name="Support_Billing &amp; Account_Payment Options" >Payment Options</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/sample-bill/u-verse.jsp" name="Support_Billing &amp; Account_U-verse Bill Sample" >U-verse Bill Sample</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Home Phone/Internet</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/esupport/billAndAccount.jsp?cv=807" name="Support_Billing &amp; Account_Home Phone Billing &amp; Account" >Home Phone Billing &amp; Account</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/billAndAccount.jsp?cv=801" name="Support_Billing &amp; Account_Internet Billing &amp; Account" >Internet Billing &amp; Account</a></li>
																			
																				
																				<li><a href="http://www.att.com/esupport/article.jsp?wtSlotClick=1-0067BN-0-2&sid=KB403228&CV=807" name="Support_Billing &amp; Account_Payment Options" >Payment Options</a></li>
																			
																				
																				<li><a href="http://localization.att.com/loc/controller?prod-snip=ebill_res_understanding_bill" name="Support_Billing &amp; Account_Home Phone Bill Sample" >Home Phone Bill Sample</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Popular Topics</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://localization.att.com/loc/controller?prod-snip=MAR_Forgot_User_ID" name="Support_Billing &amp; Account_Forgot User ID" >Forgot User ID</a></li>
																			
																				
																				<li><a href="http://localization.att.com/loc/controller?prod-snip=MAR_Forgot_Password" name="Support_Billing &amp; Account_Forgot Password" >Forgot Password</a></li>
																			
																				
																				<li><a href="https://rewardcenter.att.com/" name="Support_Billing &amp; Account_Check AT&amp;T Rewards" >Check AT&amp;T Rewards</a></li>
																			
																		</ul>
																	</div>
																</div>
															
														</div>
													
												</li>
											
												
												<li>
													<a class="secondaryMenuItem" href="http://www.att.com/esupport/orders-repairs.jsp" name="Support_Orders &amp; Repairs" >Orders &amp; Repairs</a>
													
														
														<div class="trayContentItem trayFiveCol">
															
																
																	<div class="firstColumn">
																	
																	<div class="columnContent">
																		
																			<h3>Orders &amp; Shipments</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="https://www.att.com/eos/unauth/eosLogin?productType=wireless" name="Support_Orders &amp; Repairs_Wireless" >Wireless</a></li>
																			
																				
																				<li><a href="https://www.att.com/eos/unauth/eosLogin?productType=uverse" name="Support_Orders &amp; Repairs_U-verse" >U-verse</a></li>
																			
																				
																				<li><a href="https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders &amp; Repairs_Internet" >Internet</a></li>
																			
																				
																				<li><a href="https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders &amp; Repairs_Home Phone" >Home Phone</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Installation Appointments</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="https://www.att.com/eos/unauth/eosLogin?productType=uverse" name="Support_Orders &amp; Repairs_U-verse" >U-verse</a></li>
																			
																				
																				<li><a href="https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders &amp; Repairs_DSL" >DSL</a></li>
																			
																				
																				<li><a href="https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders &amp; Repairs_Home Phone" >Home Phone</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Repair Appointments</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/appointmentstatus" name="Support_Orders &amp; Repairs_U-verse" >U-verse</a></li>
																			
																				
																				<li><a href="http://www.att.com/repair" name="Support_Orders &amp; Repairs_Home Phone" >Home Phone</a></li>
																			
																		</ul>
																	</div>
																</div>
															
																
																	<div class="secondColumn">
																	
																	
																	<div class="columnContent">
																		
																			<h3>Troubleshoot &amp; Resolve</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" name="Support_Orders &amp; Repairs_U-verse Issues" >U-verse Issues</a></li>
																			
																				
																				<li><a href="https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" name="Support_Orders &amp; Repairs_Internet Troubleshooting" >Internet Troubleshooting</a></li>
																			
																				
																				<li><a href="http://www.att.com/repair" name="Support_Orders &amp; Repairs_Home Phone Issues" >Home Phone Issues</a></li>
																			
																		</ul>
																	</div>
																</div>
															
														</div>
													
												</li>
											
												
												<li>
													<a class="secondaryMenuItem" href="http://forums.att.com/" name="Support_Communities" >Communities</a>
													
														
														<div class="trayContentItem trayTwoCol">
															
																
																	<div class="firstColumn">
																	
																	<div class="columnContent">
																		
																			<h3>Customer Communities</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://forums.att.com/t5/AT-T-Wireless-Community/ct-p/ATTWireless" name="Support_Communities_Wireless" >Wireless</a></li>
																			
																				
																				<li><a href="http://forums.att.com/t5/AT-T-U-verse-Community/ct-p/ATTUverse" name="Support_Communities_U-verse" >U-verse</a></li>
																			
																				
																				<li><a href="https://getsocial.att.com/" name="Support_Communities_U-verse New Customers" >U-verse New Customers</a></li>
																			
																				
																				<li><a href="http://forums.att.com/t5/AT-T-Internet-Community/ct-p/ATTInternet" name="Support_Communities_Internet" >Internet</a></li>
																			
																				
																				<li><a href="http://forums.att.com/" name="Support_Communities_All Customer Communities" >All Customer Communities</a></li>
																			
																		</ul>
																	</div>
																</div>
															
														</div>
													
												</li>
											
												
												<li>
													<a class="secondaryMenuItem" href="http://www.att.com/econtactus/" name="Support_Contact Us" >Contact Us</a>
													
														
														<div class="trayContentItem trayTwoCol">
															
																
																	<div class="firstColumn">
																	
																	<div class="columnContent">
																		
																			<h3>We're Here To Help</h3>
																			
																		
																		<ul class="trayNoBullet">
																			
																				
																				<li><a href="http://www.att.com/econtactus/" name="Support_Contact Us_Contact Us" >Contact Us</a></li>
																			
																				
																				<li><a href="http://repair.att.com/repair/landing.do" name="Support_Contact Us_Troubleshoot &amp; Resolve" >Troubleshoot &amp; Resolve</a></li>
																			
																				
																				<li><a href="https://rewardcenter.att.com/default.aspx" name="Support_Contact Us_AT&amp;T Reward Center" >AT&amp;T Reward Center</a></li>
																			
																				
																				<li><a href="http://www.att.com/storelocator/" name="Support_Contact Us_AT&amp;T Store Locator" >AT&amp;T Store Locator</a></li>
																			
																		</ul>
																	</div>
																</div>
															
														</div>
													
												</li>
											
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								</li>
							
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							</li>
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								<ul id="secondaryMenu_Support" class="secondaryMenu selected" style="display:block;clear:left;">
									
										
										<li class="">
											<a class="secondaryMenuItem" href="http://www.att.com/esupport/productRouting.jsp?sg=8005" name="Support_Wireless" >Wireless</a>
										</li>
									
										
										<li class="">
											<a class="secondaryMenuItem" href="http://www.att.com/esupport/productRouting.jsp?sg=8002" name="Support_Digital TV" >Digital TV</a>
										</li>
									
										
										<li class="">
											<a class="secondaryMenuItem" href="http://www.att.com/esupport/productRouting.jsp?sg=8001" name="Support_Internet" >Internet</a>
										</li>
									
										
										<li class="">
											<a class="secondaryMenuItem" href="http://www.att.com/esupport/productRouting.jsp?sg=8003" name="Support_Home Phone" >Home Phone</a>
										</li>
									
										
										<li class="">
											<a class="secondaryMenuItem" href="http://www.att.com/esupport/billAndAccount.jsp?view=combine" name="Support_Billing &amp; Account" >Billing &amp; Account</a>
										</li>
									
										
										<li class="">
											<a class="secondaryMenuItem" href="http://www.att.com/esupport/orders-repairs.jsp" name="Support_Orders &amp; Repairs" >Orders &amp; Repairs</a>
										</li>
									
										
										<li class="">
											<a class="secondaryMenuItem" href="http://forums.att.com/" name="Support_Communities" >Communities</a>
										</li>
									
										
										<li class="">
											<a class="secondaryMenuItem" href="http://www.att.com/econtactus/" name="Support_Contact Us" >Contact Us</a>
										</li>
									
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					<div id="trayContent" style="display:block;height:0px;"></div>
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		//lpUnit can be set to the value of contactus13-e, contactus13-mw, contactus13-sw, contactus13-w, contactus9-all
		var skillValue = '';
		
		
		if (typeof(lpUnit)=='undefined')	var lpUnit=skillValue;	
		if (typeof(lpLanguage)=='undefined')	var lpLanguage='None';
		
		jQuery(document).ready(function() {
			jQuery("#ssimLink").click(function(e) {
				var url="/esupport/main.jsp?cv=820";
				var _width=567;
				var _height=526;
				if (jQuery.browser.msie && jQuery.browser.version <= 9) {_width=597;_height=557;}
				jQuery.colorbox({iframe:false, height:_height, width:_width, scrolling:false, href: '/esupport/sharedSegments/supportViewOverlay.jsp?return-path='+url, escKey:true,overlayClose:true});
				}); 
			});
</script>

 
	<div id="breadcrumbsBox" style="height:25px;margin:-10px auto 10px;position:relative;width:974px;padding-bottom:15px;display:none;">
	<ul id="breadcrumbs"></ul>
	</div>
	<div id="wrapper">
		<div id="main-container">
			<div class="bg-top-shadow"></div>
			<div class="bg-mid-shadow">
				<div class="content">
					
					<!-- BEGIN: Content row -->	
					

	<div id="content-header-usm">        
		
		
	<div id="breadcrumbs123"> </div> 

	
<script src="/devicehowto/scripts/videosandtutorials.js" type="text/javascript"></script>
<link rel="stylesheet" href="/devicehowto/css/videosTutorials.css" type="text/css" />
 
<script>

	jQuery(document).ready(function(){
		try{
			jQuery("#cboxLoadingOverlay").css('background','url("//www.att.com/images/global/ajaxLoader.gif") no-repeat scroll 50% 50% #FFFFFF');
		}catch(e){}
		
		jQuery('#specify-device').click(function(){
			openDeviceModel(null);
		});
	});
	function showDeviceSelectionModal(accountCtn){
		var returnUrl = document.location.href;
		returnUrl = returnUrl.replace('#','');
		if(returnUrl.indexOf('?') != -1){
			returnUrl = returnUrl + '&' + 'accountCtn='+accountCtn ;	
		}else{
			returnUrl = returnUrl + '?' + 'accountCtn='+accountCtn ;	
		}
		openDeviceModel(returnUrl, false);
	}
	 ;
</script>
 
	 
<style>
.menu_container div.usm_scroll{background:none !important;}
.usm_menu li a span{width:140px;}
a:focus {outline: 1px dotted;}
</style>
<!--[if IE 7]>
<style>.usm_scroll li{margin-left:-10px;width:95%;}</style>
<![endif]-->

	
			<div id="content-header-left-usm" class="without-mysection" >
		
	
	<h1>
		
		
									Wireless Support
								
								
	</h1>

	
					<p>Switch to <a href="/esupport/main.jsp?cv=821">GoPhone<sup>&reg;</sup>prepaid support.</a></p>
					</div>
				
				
<div id="select-device-usm">
	
		
</div>
<br class="clear" />   


	<script>
		var wtCustType = 'Consumer' ;
		// preload images for USM drop down
		var img1 = new Image();
		var img2 = new Image();
		img1.src='//www.att.com/media/att/2012/support/images/bg_usm_dropdown_top.png';
		img2.src='//www.att.com/media/att/2012/support/images/bg_usm_dropdown_bottom.png';
		
		function showDeviceSelectionModal(accountCtn){
			var returnUrl = document.location.href;
			returnUrl = returnUrl.replace('#','');
			if(returnUrl.indexOf('?') != -1){
				returnUrl = returnUrl + '&' + 'accountCtn='+accountCtn ;	
			}else{
				returnUrl = returnUrl + '?' + 'accountCtn='+accountCtn ;	
			}
			openDeviceModel(returnUrl, false);
		}
		 
                
                deviceModelParams.deviceType = 'Phone';
                deviceModelParams.deviceMake = '';
                deviceModelParams.deviceModel = '';
                deviceModelParams.deviceUniverse = 'att';


	 	function toggleUsmDropDown(){
	 		jQuery('#usm-container').toggle();
	 	}
		
		function open360View(url,view360){
			try {
				if(url!='' || url!=undefined || view360!='' || view360!=undefined) {
					var _view360URL='/devicehowto/sharedSegments/360viewPort.jsp?deviceSku='+view360;
					if ( jQuery.browser.msie ) {
						jQuery.colorbox({iframe:false, width:520, height:430, scrolling:false, href: _view360URL});
						jQuery("#cboxContent").css({
							padding : '0',
							borderTop : '0',
							borderRight : '15px solid #fff',
							borderBottom : '0',
							borderLeft : '6px solid #fff',
							position : 'relative',
							left : '11px',
							top: 'auto',
							margin: '0 0 0 -21px'
							});
						jQuery("#cboxContent #cboxLoadedContent .closeModal").css({
							position : 'absolute',
							right : '-5px'
							});
					} else {
						jQuery.colorbox({iframe:false, height:375, width:500, scrolling:false, href: _view360URL});
					}
				}
			} catch(e){}
		}
		
		function webTrendView(_group,_make,_model,_service,_authentication,_cvCode){
			var wtCustView="AuthenticationSeg~"+_authentication+"|ServiceSeg~"+_service+"|CustTypeSeg~"+wtCustType;
			var _zip="";
			dcsMultiTrack('DCS.dcssip', 'www.att.com',
					'DCS.dcsqry', '',
					'DCS.dcsuri', '/esupport/virtual/360View',
					'DCSext.wtAppName', 'eSupport',
					'DCSext.wtCustView',wtCustView,
					'DCSext.wtDevGroup',_group,
					'DCSext.wtDevMake',_make,
					'DCSext.wtDevModel',_model,
					'DCSext.wtEvent', 'eSup_Device360View',
					'DCSext.wtPN', 'eSup_360Modal_Pg',
					'DCSext.wtStatusMsg', 'SUCCESS',
					'DCSext.wtSuccessFlag', '1',
					'DCSext.wtSupMethod', 'ES',
					'DCSext.wtUrlExt',_cvCode,
					'DCSext.wtZipCode',_zip);
		}
		
		//'Phone','','','','','','820','UNAUTH','102','','','cv=820','/esupport/main.jsp?cv=820&ct=800042&view=all&pv=2accountCtn='
		function webTrendChangeAccDevice(_prevGroup,_prevMake,_prevModel,_group,_make,_model,_service,_authentication,_cvCode,_accountSubsNumber,_isUnAuthDeviceSelected,_uri){
			try{
			var _zip="";
			var wtCustView="AuthenticationSeg~"+_authentication+"|ServiceSeg~"+_service+"|CustTypeSeg~"+wtCustType;
			var isAuthenticated = 'false' ;
			var wtAcctKnownDev="";
			if(isAuthenticated != 'UNAUTH'){
				if(_accountSubsNumber !=null && _accountSubsNumber.length >0){
					wtAcctKnownDev += "Current~y";
				}else{
					wtAcctKnownDev += "Current~n";
				}
				//var params += "|";	
				if( _isUnAuthDeviceSelected != null && _isUnAuthDeviceSelected == 'true'){
					wtAcctKnownDev += "Previous~n";
				}else{
					wtAcctKnownDev += "Previous~y";
				}
			}
			dcsMultiTrack('DCS.dcssip', 'www.att.com',
			'DCS.dcsqry', '',
			'DCS.dcsuri', '\'' + _uri + '\'',
			'DCSext.wtAcctKnownDev', '\'' + wtAcctKnownDev + '\'',
			'DCSext.wtAppName', 'eSupport',
			'DCSext.wtCustView', '\'' + wtCustView + '\'',
			'DCSext.wtDevGroup', '\'' + _group + '\'',
			'DCSext.wtDevMake', '\'' + _make + '\'',
			'DCSext.wtDevModel', '\'' + _model + '\'',
			'DCSext.wtEvent', 'eSup_USM Select Device',
			'DCSext.wtNoHit','1',
			'DCSext.wtPrevDevGroup', '\'' + _prevGroup + '\'',
			'DCSext.wtPrevDevMake', '\'' + _prevMake + '\'',
			'DCSext.wtPrevDevModel', '\'' + _prevModel + '\'',
			'DCSext.wtStatusMsg', 'SUCCESS',
			'DCSext.wtSuccessFlag', '1',
			'DCSext.wtSupMethod', 'ES',
			'DCSext.wtUrlExt', '\'' + _cvCode + '\'',
			'DCSext.wtZipCode', '\'' + _zip + '\'' );
			}catch(e){}
		}
	</script>
	
	
					<div id="dsm-container">
						<div id="dsm-choice">
							<a class="openModal" onclick="javascript:openDeviceModel();" href="#"> <img class="noDevice-icon" src="//www.att.com/media/att/2012/support/images/ico-noDevice.png" width="38" height="50" alt="Select a device to personalize your support" title="Select a device to personalize your support" border="0" />
							</a>
						</div>
						<div id="dsm-button" class="dsm-button-spacing">
							<a class="openModal" onclick="javascript:openDeviceModel();" href="#"><img src="//www.att.com/media/att/2012/support/images/btn-SelectYourDevice-29blue.png" width="157" height="29" alt="Select Youra Device" title="Select a Device" border="0" /></a>
							<span class="spacing">Get help with your wireless service.</span>
						</div>
						<br class="clear" />
					</div>
				
				
	</div>	
  
					
<div id ="primary-content">
<div id="left-content-col">
	<!-- BEGIN: AAQ -->
	

<style type="text/css">
	form#ask_a_QuestionForm .text { margin-right: 0; }
	label#askInputLabel { color: #ff7200; font-size: 11px; font-weight: bold; line-height: 14px; margin-bottom: 5px; }
	div#subtitleID { position: relative; }
	form#ask_a_QuestionForm { right: 18px; }
	/*img#searchOptions { position: absolute; right: 15px; top: 35px; }*/
	/* UI Change for new UI 14-02-2011 Start */

	/* Hiding after global Nav integration start 
	img#searchOptions { position: relative; left: 30px; top: 10px; }
	#ie img#searchOptions {top: 105px; left: 205px;}
	#ie6 img#searchOptions { top: 113px; left: 209px; }

	#askFormImageSubmitButton {margin-top:0;position:absolute;top:108px;}

	#ie #askFormImageSubmitButton {margin-top:0;position:absolute;}
*/
	div#search_options_container { 
		display: none;
		background:url("//www.att.com/media/att/2011/support/ask_a_question_sprite.png") no-repeat scroll -2px -51px transparent;
        /* height: 100px; */
		height:100px;
		width: 110px;
		z-index: 99999;
		position: absolute;
		/* right: -18px;
		top: 17px; padding: 30px 10px 10px 10px;*/
		
		/* changing left 80 to 76 after global Nav integration */
		left:76px; 
		top:59px;
		padding:20px 10px 22px 10px;		
		text-align:left;
	}
	.lvl-1{z-index:2}
	.lvl-2{z-index:1}

	/* Hiding after global Nav integration start 
	#ie div#search_options_container{top:125px; left:94px;padding:30px 10px 22px 10px;height:90px;}
	*/
	div#search_options_container p {
		font-weight: bold;
		/* adding margin after global Nav integration */
		margin-bottom:3px;
	}
	
	div#search_options_container ul#searchList li a {
		color: #656565;
	}
	
	div#search_options_container ul#searchList li a:hover, div#search_options_container ul#searchList li a.active {
		color: #067ab4;
	}
	
	div.col_230_border_none, div.col_230_border_none div.first_230 {
		position: static;
	}
	
	#ask_a_QuestionForm .text {
		color:#333;
	}
	div#search_options_container ul#searchList li a.setSearchText { color: #067ab4; }

	/* Adding this for UI Change */
	#searchList li{padding-bottom:5px;}
	/* UI Change for new UI 14-02-2011 End */
</style>
  
  
  <script type="text/javascript">
        var serviceGroupCode='';
        
  </script>
 
<style TYPE="text/css" media="all">
.informational-messageBox {
    background: url("http://www.att.com/esupport/images/exclamation_big.gif") no-repeat scroll 5px 5px #FFEFE5;
    border: 1px solid #FF7200;
    color: #FF7200;
    display: none;
    font-weight: bold;
    margin-bottom: 10px;
    padding: 9px 5px 9px 30px;
}
</style>


  <script type="text/javascript">
//Autosuggest functionality being removed from May 15 2013 release, will go in next release	
//function insertAutoSuggestions (data)
//{				
//	var rows = new Array();
//	for(var i=0; i<data.length; i++){
//		rows[i] = { data:data[i], value:data[i].short, result:data[i].short};
//	}
//	
//	try{
//		 jQuery( "#askQInput" ).autocomplete({
//		 cacheLength: 0,
//         source: function( request, response ) {
//		 response( jQuery.map( rows, function( item ){
//		  return item.value.replace(/&amp;/g,"&").replace(/&quot;/g,'"');
//		  }) );
//		  }
//		 });
//	}catch(e){alert(e.message);}
//								
//}
//Autosuggest functionality End

 
		jQuery(document).ready(function() {	
	// Autosuggest functionality being removed from May 15 2013 release, will go in next release		
	//	
	//		jQuery("#askQInput").autocomplete('/esupport/AutoSuggestServlet',  {
	//			dataType: 'jsonp',
	//			cacheLength: 0,
	//			minChars: 0
	//		
	//		});	
	//	
	//	
	//Autosuggest functionality End
			
			//B2C-93450 start
			//var deviceModel = '';
			
            //if(deviceModel!= null && deviceModel !=''){
             // jQuery("#deviceFilter").val('true');
			//}else
			//{
				//jQuery("#deviceFilter").val('false');
			//}
			//B2C-93450 end
			   	jQuery('#searchOptions').bind('click', function (event) {
                  	jQuery('#search_options_container').slideToggle('fast', function() {
    					// Animation complete.
 				 	});
            });
			setSearchTerm = function(grpCode) {
  				serviceGroupCode=grpCode;
	       		jQuery("#search_options_container").hide("fast");
	       		var srchVarTmp = jQuery("#askQInput").val();
				if(srchVarTmp!="" && srchVarTmp!= "Search"){
	       			jQuery("#askFormImageSubmitButton").trigger("click");
				}
			};
			jQuery('#askQInput').focus(function() {
				var searchValue = jQuery('#askQInput').val();
  				if (searchValue=="Search") {
					jQuery('#askQInput').val("");
					jQuery('#askQInput').css('color', '#000');
				}
			});
			jQuery('#askQInput').blur(function() {
				var searchValue = jQuery('#askQInput').val();
  				if (searchValue=='') {
					jQuery('#askQInput').val("Search");
					jQuery('#askQInput').css('color', '#ccc');		
				}
			});
			jQuery('#askQInput').keypress(function(e){
				var srchVar1 = jQuery("#askInput").val();
				srchVar1 = jQuery.trim(srchVar1);		   		 
				if(e.keyCode == 13 && (srchVar1 =="" || srchVar1 =="undefined")){
					//alert('inside ') ;
					jQuery("#askFormImageSubmitButton").trigger("click");
					return false;
				}

			});
		});
		function changeCheckBoxState(){
				if(jQuery(".checker span").hasClass("checked").toString()=='true'){	
								jQuery("#deviceFilter").val('false');
				}
				else{
								jQuery("#deviceFilter").val('true');
				}
			}
		</script>


	<script type="text/javascript">
		jQuery(document).ready(function() {		
			jQuery("#askFormImageSubmitButton").click(function(e) {	
    			e.preventDefault();
       			var srchVar = jQuery("#askQInput").val();
				srchVar = jQuery.trim(srchVar);		
				if (srchVar=="" || srchVar== "Search"){
		   		  jQuery.nyroModalManual({
		   		  		autosizeable: true,
						url	: 'sharedSegments/emptySearchOverlay.jsp'
				   });      	
				  return false;					                 
		        }
       			jQuery.get("sharedSegments/dynamicService.jsp?currentGroup="+serviceGroupCode,
						{group: serviceGroupCode },
						function(data) {
							var svcMap=jQuery.trim(data);
							if(svcMap!=':'){
								var arr=new Array();
                                var svcCode=document.getElementById('cv');
								arr=svcMap.split(':');
                                svcCode.value=arr[0];
								
								jQuery("#ask_a_QuestionForm").submit();
								return ;					                 
							}
							else{
							    jQuery.nyroModalManual({
									autosizeable: true,
									windowResize: true,
									minWidth: 550,
									minHeight:200,		
						      	   url	: 'sharedSegments/AAQInterstitial.jsp?srch='+srchVar+"&servicecode="+serviceGroupCode
					             }); 
							}
						}
				);
								        
			});
		});

	</script>


<div class="box first_194 row-seamless-2 lvl-1">

		
    <form title="Search" class="styled_forms askForm" method="POST" action="/global-search/search.jsp?#!/Support/Wireless@#820/" id="ask_a_QuestionForm">

		
				<h2>&nbsp;Search AT&T Support</h2>
		        <div class="askaQDiv">
		        <div class="askaQDivInput">
				<style>div.askaQDivInput {background:none}</style>
				<input type="hidden" name="autoSuggest" id ="autoSuggestFlag" value="false"/>
				   <input type="text" id="askQInput" name="q" aria-haspopup="true" aria-autocomplete="list" class="text ui-autocomplete-input" autocomplete="off" maxlength="255"
							title="enter search term(s)" value="Search" role="textbox" style="height:20px; width:180px; padding-left:10px;" />
						
					<input type="image" src="//att.com/media/att/2012/support/vidTuts/ico_srchBttn.png" id="askFormImageSubmitButton" 
							title="Search" class="srchBttn" style="position: absolute; top: 42px; right: 21px; width: 20px; height: 19px; margin-top:0;" alt="Search AT&T Support"/>
			
		 
		</div>	
		
        
						<input type="hidden" id="cv" name="se" value="" />	
					
				 
        </div>
        
        
	</form>
</div>


	<!-- END: AAQ -->

	<!-- BEGIN: Browse Support Topics -->
<div class="roundedbox lvl-2">
	<div class="roundedbox-top"><span></span></div>
    <div class="roundedbox-text">
		<!-- id=storeNavigation  -->
		<!-- <h2>Support Topics</h2>	-->
		<!--  -->
		<!--  Adding CIF content for Top Call Drivers -->
			
				
					<div>
						
							
				<div class="empty-tile"></div>
			
		
		<meta name="DCSext.wtVC" content="900843" ></meta> 
	
	
					</div>
				
			
		<h2 class="browse-topics">Support Topics</h2>		                  	
            

<link rel="stylesheet" href="/esupport/javascript/themes/themes-style.min.css" type="text/css" />
<script type="text/javascript" src="/esupport/javascript/tree_component.js"></script>

	
						<script type="text/javascript">
							var vanityurl = '&#039;800042&#039;,&#039;800039&#039;,&#039;800008&#039;,&#039;9002608&#039;,&#039;9000033&#039;';
							var parentIds = vanityurl.replace(/&#039;/g,"");
							var allParentIds = parentIds.split(",");				
							var firstId = parentIds.substr(0,7);				
						</script>	
								
								
<script type="text/javascript">
						
jQuery(function() 
{
	var topicTree = jQuery.tree_create();
	topicTree.init(jQuery("#topicTree"), 
	{
		data: 
		{
			type : "json",
			async : true,
						method: "POST",
			url : "/esupport/dyn/servlet/TopicTreeDroplet"
		},
		
		opened	: allParentIds,
		selected	:	firstId,

		ui : 
		{
			dots		: false,		// BOOL - dots or no dots		
			hover_mode	: false,		// SHOULD get_* functions chage focus or change hovered item
			animation	: 0,
			scroll_spd	: 0,
			theme_path	: false,	// Path to themes
			theme_name	: "esupport",// Name of theme
			context		: "false"
		},					

		rules : 
		{
			clickable	: "all",	// which node types can the user select | default - all
			renameable	: "none",	// which node types can the user select | default - all
			deletable	: "none",	// which node types can the user delete | default - all
			creatable	: "none",	// which node types can the user create in | default - all
			draggable	: "none",	// which node types can the user move | default - none | "all"
			dragrules	: "none"	// what move operations between nodes are allowed | default - none | "all"
		},
		callback	: 
		{				// various callbacks to attach custom logic to
			onopen		: function(NODE, TREE_OBJ) 
			{
				jQuery(NODE).parent().children("li.open").not(NODE).each(function () 
				{
					TREE_OBJ.close_branch(this, false); // The second param FALSE is for enabling the close animation
				});	
				if (!firstId && ("/main.jsp" == "/article.jsp")) 
				{
					// redirect only when there's no value in the selected param. ie when selection happens via a user click
					location.replace('main.jsp?cv='+820+'&ct='+NODE.id+'&pv='+'2'+'&br='+'BR');  
				}
			},	// prevent right click: EV.preventDefault(); EV.stopPropagation(); return false

			onrgtclk	: function(NODE, TREE_OBJ, EV) { EV.preventDefault(); EV.stopPropagation(); return false },
			onselect  : function(NODE, TREE_OBJ) 
			{

				jQuery('#promo-box').removeClass('mainSlot').addClass('browseSlot');
				
				jQuery("#spanel").html("loading...");
				jQuery("#spanel").css('background-color','#FFFFFF');
				jQuery("#spanel").html('<img src="/esupport/images/ajax-loader.gif" class="middleColSpinner_470" alt="Loading"></img>');
				jQuery("#spanel").css('background-color','#FFFFFF');
				
				if("/main.jsp" == "/main.jsp") 
				{
					jQuery.get('main/middleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) 
					{
						jQuery('#spanel').html(data);
					});
				}else if("/main.jsp" == "/welcome.jsp") 
				{
					jQuery.get('welcome/welcomeMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) 
					{
						jQuery('#spanel').html(data);
					});
				}
				else if("/main.jsp" == "/travelAndIntl.jsp") 
				{
					jQuery.get('travelAndIntl/travelAndIntlMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) 
					{
						jQuery('#spanel').html(data);
					});
				} else if("/main.jsp" == "/email.jsp") 
				{
					jQuery.get('email/emailMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) 
					{
						jQuery('#spanel').html(data);
					});
				}else if("/main.jsp" == "/billAndAccount.jsp") 
				{
					jQuery.get('billAndAccount/billAndAccountmiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) 
					{
						jQuery('#spanel').html(data);
					});
				} else if ("/main.jsp" == "/sender/senderBrowse.jsp") 
				{
					jQuery.get('browseResults.jsp?ct='+NODE.id+'&br='+'BR', function (data)
					{ 
						jQuery('#spanel').html(data);
					});
				}// redirect only when there's no value in the selected param. ie when selection happens via a user click
				else if ("/main.jsp" == "/sender/senderSearch.jsp") 
				{
					location.replace('senderBrowse.jsp?ct='+NODE.id+'&br='+'BR');
				}else 
				{
					if (!firstId) 
					{	// redirect only when there's no value in the selected param. ie when selection happens via a user click
						location.replace('main.jsp?cv='+820+'&ct='+NODE.id+'&pv='+'2'+'&br='+'BR');
					}
					else
					{	// reset firstId to false so that user click functions properly.
						firstId=false;
					}
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