The att.net Upgrade

Even if you currently use the "Remember Me" option, you will be required to sign-in with your email ID and password to access your new home page and webmail after your upgrade takes place. If you do not know your password, you should re-set it now by clicking "Forgot My Password" on your current home page or webmail sign-in page and record it for future reference.

You'll need to reestablish some of your current home page settings such as stock watch, calendar, horoscope, weather, links & lottery once the upgrade is complete, so make sure to record all the settings you'll want to use on your new home page.

Yes, the upgrade includes Primary and Sub IDs. If your Primary ID is upgraded and you have Sub IDs that have not been upgraded, click here to initiate the upgrade for your Sub IDs, you'll need to upgrade each one individually. Sign-out or clear your browser cookies before upgrading additional Sub IDs.

You can find your Primary/Master Account ID in the Internet Service section of your monthly billing statement.

No, there is no change to your AT&T Internet Service, Internet access, or price based on this upgrade. If you initiate your upgrade you will be prompted to accept the Terms of Service associated with the new home page.

Yes, the URL for your home page will change to att.net. Your webmail will be accessible from the new home page or directly at http://att.yahoo.com/mail. You should update all bookmarks related to your AT&T home page after you upgrade. You will not be able to sign-in at my.att.net once your upgrade is completed.

Yes, the URL for your home page will change to att.net. Your webmail will be accessible from the new home page or directly at http://att.yahoo.com/mail. You should update all bookmarks related to your AT&T home page after you upgrade. You will not be able to sign-in at my.att.net once your upgrade is completed.

Yes, the URL for your home page will change to att.net. Your webmail will be accessible from the new home page or directly at http://att.yahoo.com/mail. You should update all bookmarks related to your AT&T home page after you upgrade. You will not be able to sign-in at my.att.net once your upgrade is completed.

Yes, the URL for your home page will change to elportal.att.net. However, the look and feel of your home page will be identical to that of miportal.att.net. Your webmail will be accessible from the new home page or directly at http://att.yahoo.com/mail. You should update all bookmarks related to your AT&T home page after you upgrade. You will not be able to sign-in at my.att.net once your upgrade is completed.

Yes, you will still need to sign-in to access your email and any information that you personalize on the new home page, just as you do now.

Yes, you will keep your same member ID and email address(es).

We've made improvements which will enhance your experience. The my.att.net homepage has been replaced and is now located at http://www.att.net.

With the latest content, a new look, and enhanced features, the new home page provides a better, more customized Internet experience that includes:

• A Fully Customizable Home Page
• New Web Mail with Expanded Storage
• AT&T Software Center

What should I do if I'm not sure my account has been upgraded?

Try signing in to my.att.net web mail at http://webmail.att.net.

• If your account has been upgraded you will be redirected to the att.net sign in page.
• If your account has not been upgraded, you will be able to sign in and access your web mail. You should visit http://att.net/upgrade to upgrade immediately.

Please note:

Yes, the home page will have a noticeably different new look, provide enhanced functionality and capabilities and provide a more customized Internet experience. Some enhancements include:

• A Customizable Home Page with personalization features that allow you to click and drag to easily arrange your home page the way you want to see it. You'll also be able to choose from a larger selection of content providers.
• A New Webmail Application with expanded storage.
• A Personal Assistant Area devoted to communications features like email (with a mouse-over preview of your email inbox), weather, e-greetings, and more.
• Exciting Content Choices with convenient & easy access to information and tools on a variety of topics like Shopping, Finance, Entertainment, Careers, Games, Health, Home & Garden, and more.

All the content categories you are accustomed to seeing such as News, Business, Lifestyle, Shopping, Real Estate, Home & Garden, etc. will still be available, although some of the content providers may change. They're located in prominent sections throughout the home page, as well as organized into an alphabetical listing of "category" links on the left side of the page for easy access. Remember, you'll be able to add content easily by clicking "Add Content" on the top of the home page.

Calendar entries will be moved automatically for you during the upgrade. The photos you have stored on the current home page, your Stock Portfolio data and the AT&T Message Boards will be available to you after your upgrade from the att.net "A-Z Browse All" page.

Settings you have established for weather, stock watch, links, lottery, and horoscope will NOT automatically move to the new home page. All these features are available on the new home page so if you use them now and want to continue using them, remember to take note of your settings so you can input them on the new home page after you upgrade. Your horoscope and weather settings will be set by the Date of Birth and Zip Code information in your account profile and can be easily changed.

Cosmetic settings such as color and content view will NOT be moved automatically but you will be able to customize your new home page based on a wide variety of content, theme and color choices.

No. Once your upgrade is completed you will not be able to move back.

Yes, for an overview of features available on the new home page click here. You can visit the new site by going to http://att.net. Clicking on the "En Espanol" link on the att.net homepage will take the user to AT&T's Spanish language homepage at http://elportal.att.net. You won't be able to sign-in to the new home page until your account is upgraded, but you will be able to review the features including all the great personalization options.

First, click the Browse A-Z link - which you'll find on the far left side of the att.net home page, at the end of the Categories list. Then, in the "P" section of the att.net index, click the Personal Web Pages link.

No, there will be no changes to your AT&T email IDs. You will continue to use the same email address.

Your current settings will continue to work and no updates will be required at this time. But please note: to improve the e-mail experience for all customers, we will be advising customers about preferred e-mail settings and providing an easy tool that will upgrade your settings for you automatically. Watch for further mailings on this topic later in 2010

If you should ever need to reset your email client settings manually, use the settings below:

Note: Please be sure to enter your complete e-mail address (including "@att.net," "@bellsouth.net," etc.) in the settings, under "Account Name." Former Worldnet users must use @att.net.

If you need full instructions for how to set-up your email client go to: http://support.att.com/emailsettings

If you use an email client and have the configuration set to "leave a copy of messages on server," please be advised that email messages in your inbox folder will be retrieved again by your email client as a result of the move to the email system and will appear as a one time duplicated messages. Messages in other folders will not be retrieved again.

You may want to make adjustments to your new email options as detailed below. You can make these updates through the Options menu in webmail once your upgrade is completed.

• Because our Spam filters adapt themselves to your use, some members may at first see more unwanted messages in the inbox than they are used to. If you use AT&T Webmail, just be sure to put a check next to each unwanted message and hit the button labeled Spam.
• We recommend that, once a week or so, members look in their Spam folder in Webmail. This is the folder where we put messages that we "suspect" are spam. If you find that a message you want has been put in the Spam folder, be sure click the button labeled Not Spam. (In Mail Classic, you will need to open the message to find the Not Spam button.)
• Email client users (e.g. Outlook Express) should create a local client folder (e.g. Junk Mail) and set-up a rule to deliver all messages with "Bulk" in the "Subject Line" to this folder. This will provide an easy way for you to see all messages locally and understand how they are being filtered. Note: AT&T mail powered by Yahoo! attaches the Bulk designation to messages suspected as spam. To stop the suspected Spam delivery to your email client, you can edit your options through the Webmail Options Menu.
• To prevent abuse of the system, AT&T email powered by Yahoo! will sometimes limit the number of messages you can send out and/or the number of recipients on one message. If a large mailing is blocked, try breaking your list of addresses into two or more smaller groups and re-send.

Your current settings will continue to work and no updates should be required at this time. Please note that as technologies change, updates to your settings may be required to make full use of our network. Please watch for further information on the topic of e-mail settings, later in 2010. If you experience difficulties sending and receiving email after your upgrade click here for full instructions on how to update your mail settings to the most current settings available.

Yes, if you use Webmail, you'll have a new AT&T Webmail application, accessible from http://www.att.net(or http://elportal.att.net for Spanish customers) with a new look & feel, as well as:

• More storage space -- you'll have UNLIMITED space per email ID
• a mouse-over preview of your mailbox right on the new home page

When you upgrade to the new att.net, your webmail email messages and any folders you have established will move automatically to the new AT&T Webmail. After your upgrade you will be able to send and receive messages right away. Please note that it could take up to 12 hours for all your saved email to move, especially if you have a large amount of messages saved.

Most of your webmail settings and options will be available to you after you upgrade to the new home page and AT&T Webmail application. Here's what you can expect:

• Auto-respond will move with you and your short-list will be viewable as a category after the move.
• If you are using more then one signature, only the first one will be available after you move.
• Stationery settings will not move, but you'll have some great new selections to choose from.
• Items such as message filters and auto-forwarding will not be migrated. If you wish to continue using them after your move, we recommend that you record your settings and reset them appropriately on the new home page.

Your Address Book contacts will be migrated to the new AT&T Webmail Address Book. Some optional categories available to you now, that are not commonly used, will go into the Notes section of your new Address Book.

A tutorial on how to use the most recent version of AT&T Webmail, including how to use advanced mail features such as filtering, will be accessible to you from the new att.net home page.

You can access your account management page through the "Member Center" link located prominently in the top right on your new att.net home page.

You'll continue to enjoy the same great service, tools, and features you've come to expect, including the AT&T Software Center with downloads that include AT&T Yahoo! Messenger. the AT&T Toolbar, and more. Just click "Download Software" from the http://www.att.net home page Help menu to see the complete list of software available in your region.

Most of your tools will still function as before. If you are using the AT&T Toolbar, you'll need to uninstall your current toolbar version, and then download and install the latest version from the AT&T Software Center.

Simply click "Help", and "Download Software" to get to the AT&T Software Center. We encourage to you download and use all the latest versions of all software available to you.

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