AT&T Order Status Support - Manage Wireless, U-verse, Internet & Home Phone

Order Status Helpful Tips

Learn how to get started with the Order Status Tool and take advantage of the many great features and benefits to easily manage your orders with AT&T. Click on one of the products and services below for more information on how to get started.

Note: Bookmark any links you may find helpful in the future.

Wireless Order Status
Now you can manage all your orders in one convenient place!
  • Search for your order using one of the options below:
    • – Order Number & Zip Code
    • – U-verse Account ID & ZIP Code
    • – Home/Work Number & Zip Code
    Or
  • Log in with your AT&T Wireless Number & password used to manage your online account.
Get Started

Check out a helpful video

Get started with Wireless Order Status

Features:

One

Track Shipments

Track your order effortlessly by clicking the tracking number. (Tracking information is provided by the shipping carrier.)

Two

View Order Details

Click the "Details" link or your Order Number to see order information such as:

  • List of products ordered
  • Descriptions of each item ordered
  • Quantities
Three

Chat Online

Get your questions answered quickly! Click "Chat Now" to connect with a live agent!

Screenshot of Order Status Summary page
U-verse Order Status
Now you can manage all your orders in one convenient place!
  • Use one of the combinations below to search for your order:
    • – Order Number & Zip Code
    • – U-verse Account ID & Zip Code
    Or
  • Log in with your U-verse Member ID and password used to manage your online account.
Get Started

Check out a helpful video

What's new: Change install appointments online. It's as simple as 1: Select a new date and time, 2: Review and confirm your selections, 3: Accept your changes and you're done!

Features:

One

View Order Details

Click the "Details" link to see order information such as:

  • List of products/services ordered
  • Quantities
  • Tech arrival status (install appointments only)
  • Set up reminders
Two

Track Shipments

Track your order effortlessly by clicking the tracking number. (Tracking information is provided by the shipping carrier.)

Three

View Installation Schedule

View the installation date and time of your U-verse order.

Four

Chat Online

Get your questions answered quickly! Click "Chat Now" to connect with a live agent!

Screenshot of Order Status Summary page
Internet & Home Phone
Now you can manage all your orders in one convenient place!
  • Use one of the combinations below to search for your order:
    • – Telephone Number & Zip Code
    • – Order/Confirmation Number & Zip Code
    • – Internet Account ID & Zip Code
    Or
  • Log in with your Login ID and password used to manage your online account.
Get Started

Check out a helpful video

What's new: Change install appointments online. It's as simple as 1: Select a new date and time, 2: Review and confirm your selections, 3: Accept your changes and you're done!

Features:

One

View Order Details

Click the "Details" link to see order information such as:

  • List of products/services ordered
  • Quantities
  • Tech arrival status (install appointments only)
  • Set up reminders
Two

Track Shipments

Track your order effortlessly by clicking the tracking number. (Tracking information is provided by the shipping carrier.)

Three

View Installation Schedule

View the installation date and time of your Internet, Home Phone or Advanced TV order.

Four

Chat Online

Get your questions answered quickly! Click "Chat Now" to connect with a live agent!

Screenshot of Order Status Summary page