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Order Status Helpful Tips

Learn how to get started with the Order Status Tool and take advantage of the many great features and benefits to easily manage your orders with AT&T. Click on one of the products and services below for more information on how to get started.

Note: Bookmark any links you may find helpful in the future.

WIRELESS
U-VERSE
INTERNET & HOME PHONE

Now you can manage all your orders in one convenient place!

Search for your order using one of the options below:
- – Order Number & Zip Code
- – U-verse Account ID & ZIP Code
- – Home/Work Number & Zip Code
Log in with your AT&T Wireless Number & password used to manage your online account.

Check out a helpful video

Features:

Track Shipments

Track your order effortlessly by clicking the tracking number. (Tracking information is provided by the shipping carrier.)

View Order Details

Click the "Details" link or your Order Number to see order information such as:

List of products ordered
Descriptions of each item ordered
Quantities

Chat Online

Get your questions answered quickly! Click "Chat Now" to connect with a live agent!

Now you can manage all your orders in one convenient place!

Use one of the combinations below to search for your order:
- – Order Number & Zip Code
- – U-verse Account ID & Zip Code
Log in with your U-verse Member ID and password used to manage your online account.

Check out a helpful video

Features:

View Order Details

Click the "Details" link to see order information such as:

List of products/services ordered
Quantities
Tech arrival status (install appointments only)
Set up reminders

Track Shipments

Track your order effortlessly by clicking the tracking number. (Tracking information is provided by the shipping carrier.)

View Installation Schedule

View the installation date and time of your U-verse order.

Chat Online

Get your questions answered quickly! Click "Chat Now" to connect with a live agent!

Now you can manage all your orders in one convenient place!

Use one of the combinations below to search for your order:
- – Telephone Number & Zip Code
- – Order/Confirmation Number & Zip Code
- – Internet Account ID & Zip Code
Log in with your Login ID and password used to manage your online account.

Check out a helpful video