Perform Over-The-Air Software Update for the Samsung Captivate (i897)
A firmware update has been made available for the Samsung Captivate. This update will change the software version from I897UCJF6 to I897UCJH7.
Firmware Over the Air (FOTA)
NOTE: This is NOT an operating system update.
Update Content Details:
The firmware update will be a 12MB download. Included in this update is:
Preinstalled software update - QuickOffice for Android will allow users to edit various Microsoft Office documents.
Messaging update - Exchange 2003 support will be added, MMS and other messaging enhancements will also be included.
Voice enhancement - Improved calling experience.
Media software enhancement.
GPS performance improvements.
Ensure the following before initiating an update on the device:
Fully charged battery.
Phone is connected to the AT&T cellular data network (not supported over Wi-Fi).
Ensure your critical data has been backed up to your PC or MicroSD.
An update "Push" sent from AT&T will download silently (in the background).
NOTE: This is a zero rated data transfer; customers will not incur data charges for this download.
When the update is downloaded and ready to install, an update prompt will be displayed on the home screen advising that an update is ready to be installed on the device, tap
If the device had problems with the installation process, or to resume an update from a postpone status before the next prompt, downloads may be resumed or manually initiated by navigating to
To manually download an update, tap
Check for Update
. To continue a postponed update, tap
NOTE: The system will only allow an update search once every 24 hours; an error message will appear if a search has been conducted within a 24 hour period. If "Communication Error" message is displayed, there was an error at some step in the transfer process (example - The update server was busy.) and a 24 hour wait period will also apply before reattempting.
When an update is found, tap
The download process will begin.
NOTE: Download time is dependent on the type of data connection available in your area.
Review the warning screen and note that the device will not be able to make calls during this process. If acceptable, tap
NOTE: If needed, tap
to delay the update. This process may be postponed twice; the third prompt will automatically install the new software.
The device will proceed with the update, tap
or the device will automatically restart after a short delay.
NOTE: When complete the device will be display an "Update Successful" notice and be available for use.
Update Troubleshooting Procedure
Verify that the device has at least two bars of
. If not it will be advisable to change locations for reliable data transfer. The device may connect to the update service but the update will be slow and prone to loss of connection.
NOTE: An AT&T "pushed" update will download silently (in the background) and will run until download completion.
Attempt to access the internet by accessing
. If unable to connect follow the troubleshooting steps in
Power the device off and on
If still having problems updating the device, attempt to sideload the update via your computer by accessing
and following the on-screen instructions.
NOTE: Questions issues with installing the update via a computer should be directed to Samsung for additional support.
If you need additional assistance, get more help
Determine the Current Operating System and Firmware Version
Content reflects instructions for devices and services from AT&T. Some differences may exist for devices not purchased from AT&T.