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AT&T Troubleshoot and Resolve

Desktop Access

There’s no waiting, just quick solutions to your U-verse issues. The desktop tool is free and available 24/7.

The desktop tool is available for Windows® XP, Windows Vista®, and Windows 7®. Download and install, then select the globe icon in your taskbar to begin.

Your Member ID and password are required to access the tool.*

Mac users visit att.com/ufix or access via your TV Help menu.

Download and install tool now

Online Access

Use att.com/ufix from your computer to quickly troubleshoot and fix your U-verse service issue.

Your Member ID and password are required to access the tool.*

Access the online tool now

Mobile Access

You can use your wireless phone or tablet to access Troubleshoot & Resolve. Visit att.com/ufix, or scan the QR code reader to get started. It’s your access on the go.

Your Member ID and password are required to access the tool.*

TV Access

Get Troubleshoot & Resolve help on your TV by pressing Menu on your U-verse remote control. Scroll to Help, and then select Troubleshoot & Resolve.

 

*Member ID is the ID you chose when you registered for U-verse® service. It’s the same as your email address.

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