You can visit att.com/ufix* on the go to fix your U-verse issues.
Manage and resolve U-verse issues online at att.com/ufix*
AT&T Troubleshoot & Resolve desktop tool* is available for Windows® XP, Windows Vista®, and Windows 7®.
Mac users visit att.com/ufix*.
Get Troubleshoot & Resolve help on your TV by pressing Menu on your U-verse remote control. Scroll to Help, and then select Troubleshoot & Resolve.
*You'll need your Member ID and password to access the tool.
Member ID is the ID you chose when you registered for U-verse High Speed Internet service. It's your email address.