The pressures of the economic downturn and business conditions have required us to make some adjustments in our workforce. While we continue to add jobs in those parts of our business that are growing, we are shedding some jobs in the parts of our business that are declining, particularly wireline. As was the case in 2008, the reduction of our workforce in 2009 was tied to three primary factors:
- A decline in customer spending driven by economic pressures
- A continued industry-wide trend of residential customers shifting from wired voice to wireless and broadband service
- Streamlining of our organizational structure
The good news is that, in 2009, AT&T added 3,000 new jobs in three primary growth areas: wireless, video and broadband. One thousand of those new jobs completed our commitment – in partnership with the Communications Workers of America (CWA) – to bring home to our payroll 5,000 previously outsourced jobs.