User Guides
Privacy Manager®
Stop unidentified callers—before your phone ever rings! And don't talk to them unless you want to! Privacy Manager® is a new call screening service that works with Caller ID to identify all incoming calls that have no telephone numbers provided and which are identified as Anonymous, Unavailable, Out-of-Area, or Private, and makes callers identify themselves in order to complete the call.
You'll know who's calling and have four options for handling the call. To hear a demonstration of the service, you may call 1-888-560-9299.
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How To Use
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- When a call comes through as "anonymous", "unavailable", "out of area" or "private", the caller will go through a series of self-identifying prompts before your phone even rings. The caller will hear: "The person you are trying to reach does not accept unidentified calls. Your Caller ID was not received. To enter an access code, press 1. Or, to record your name so that we may announce your call, press 2."
- If the caller announces his or her name, your phone will ring and "Privacy Manager" appears on the Caller ID box. You will know that this is a screened call and will have four options to handle the call:
- Accept the call
- Reject the call: "The person you are calling is not available at this time. Please try again later"
- Send the call to CallNotes® or an answering device.
- Send a solicitor's rejection: "Attention! Phone solicitors - Please add this person's name and telephone number to your Do Not Call list. The person you are calling does not accept phone solicitations."
- Callers with blocked numbers will be given the option to unblock their number for just this call, and the call will be connected.
- You can provide frequent callers whose numbers are unidentified with an access code which will allow people who enter them to ring through to your phone without recording their name. Each access code must be ten digits long. We suggest using the area code and telephone number of the person who'll be using it. This makes it easy for the caller to remember and easy for you to recognize.
- Call Forwarding forwards your Privacy Manager® options to your forwarding location regardless if forwarding location has Privacy Manager.
- You can access your "Profile Manager" to establish language options (Texas only), set up access codes, or change your Personal Identification Number (PIN) or switch the service on or off.
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To access your Profile Manager, including turning "ON" and "OFF"
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- Call the number below for your area to establish language preferences, set up access codes for desired frequent callers to override Privacy Manager, change your PIN, or turn Privacy Manager® on or off.
- Abilene: 1-866-242-1443
- Amarillo: 1-866-242-1958
- Austin: 1-877-537-4356
- Beaumont: 1-866-242-4246
- Dallas/Ft. Worth: 1-877-864-9444
- Fort Smith: 1-866-242-4271
- Houston: 1-877-379-8288
- Kansas City: 1-877-501-4544
- Little Rock: 1-877-536-0883
- Lubbock: 1-866-242-3443
- Midland: 1-866-242-3603
- Oklahoma City: 1-877-536-0875
- Springfield: 1-866-242-4268
- St. Louis: 1-800-861-3880
- San Antonio: 1-877-901-5455
- Tulsa: 1-877-536-0878
- Wichita: 1-877-537-4362
- Your initial PIN will be the last four numbers of your telephone number.
- Access codes are comprised of ten digits; and should be assigned to match the caller's 10 digit home number for easy management of the list.
- You are limited to 10 access codes, however you can use the same access code more than once.
- Call the number below for your area to establish language preferences, set up access codes for desired frequent callers to override Privacy Manager, change your PIN, or turn Privacy Manager® on or off.
*Caller ID subscription required to use this service. Available in most areas. Privacy Manager® is a pending service mark of AT&T Texas, AT&T Arkansas, AT&T Missouri, AT&T Oklahoma or AT&T Kansas depending on the service address.
**CallNotes® is a registered service mark for and is provided by AT&T Messaging.
