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Solutions for Customers with Disabilities

Telecommunications Relay Services (TRS) for Hearing and Speech Disabled Customers
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711 Relay service provides toll free telephone accessibility for people who are deaf, hard of hearing or speech impaired and is available 24 hours a day, 365 days a year. Specially trained Communication Assistants connect the call and remain on the line to assist in the conversation. Emergency calls should continue to be directed to existing local TTY-911 numbers.

Customers who use a coin telephone to make phone calls through their state TRS should know about two pricing policies that became effective in November 1995.

  • Local pay phone calls made through the TRS Center are free.
  • When you use a calling card to make long distance calls from a pay phone connected through TRS, you're not charged more than the standard coin rate.

TRS is a telephone transmission service that allows persons who are deaf, hard of hearing, or speech disabled to place telephone calls. TRS centers, which facilitate personal and business calls, use a text telephone type (TTY) to communicate over phone lines. These centers are in operation seven days a week, 24 hours a day. If you have a TTY and want to talk to someone who doesn't have one, or if you don't have a TTY and need to talk to someone who does, please call these numbers for assistance in relaying a message within each state and your calling area:

TRS Numbers

State If you have TTY If you don't have TTY
Arkansas 1-800-285-1131 1-800-285-1121
California 1-800-651-5111 1-800-722-3140
Kansas 1-800-766-3777 1-800-766-3777
Missouri 1-800-735-2966 1-800-735-2466
Oklahoma 1-800-522-8506 1-800-722-0353
Texas 1-800-735-2989 1-800-735-2988