Solutions for Customers with Disabilities

Telecommunications Relay Services (TRS) for Hearing and Speech Disabled Customers

711 Relay service provides toll free telephone accessibility for people who are deaf, hard of hearing or speech impaired and is available 24 hours a day, 365 days a year. Specially trained Communication Assistants connect the call and remain on the line to assist in the conversation. Emergency calls should continue to be directed to existing local TTY-911 numbers.

Customers who use a coin telephone to make phone calls through their state TRS should know about two pricing policies that became effective in November 1995.

• Local pay phone calls made through the TRS Center are free.
• When you use a calling card to make long distance calls from a pay phone connected through TRS, you're not charged more than the standard coin rate.

TRS is a telephone transmission service that allows persons who are deaf, hard of hearing, or speech disabled to place telephone calls. TRS centers, which facilitate personal and business calls, use a text telephone type (TTY) to communicate over phone lines. These centers are in operation seven days a week, 24 hours a day. If you have a TTY and want to talk to someone who doesn't have one, or if you don't have a TTY and need to talk to someone who does, please call these numbers for assistance in relaying a message within each state and your calling area:

TRS Numbers