Media Kit: AT&T Vital Connections
Vital Connections Videos
Our customers' and employees' safety is a top priority. To help customers prepare, AT&T is providing important communication tips for use before, during and after a storm.
Keep your wireless phone batteries charged at all times. Have an alternative plan to recharge your battery in case of a power outage, such as charging your wireless device by using your car charger or having extra mobile phone batteries or disposable mobile phone batteries on hand.
Keep your wireless phone dry. The biggest threat to your device during a hurricane or tornado is water, so keep your equipment safe from the elements by storing it in a baggie or some other type of protective covering.
Have a family communications plan in place. Due to the change in wind patterns of the direction of a fire, it can be hard to predict if or when you need to evacuate your home. Designate someone out of the area as a central contact, and make certain that all family members know whom to contact if they become separated.
Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station hospital, evacuation center, as well as your family members.
Forward your home number to your wireless number in the event of evacuating your home. Because call forwarding is based out of the telephone central office, you will get incoming calls from your landline phone even if your local telephone service is disrupted at your home. In the unlikely event that the central office is not operational, services such as voice mail, call forwarding and call forwarding busy line/don't answer may be useful.
Track local news and weather information on your wireless device. Many homes may be burned, damaged, or lose power during wildfires. If you have a wireless device that provides access to the Internet, you can surf the Web for the latest news in your area or check weather reports through MobiTV® or AT&T Mobile TV or keep updated with local radar and weather alerts through My-Cast® Weather, if you subscribe to those services.
Camera phones provide assistance. If you have a camera phone, take, store and send photos — even video clips — of damaged property to your insurance company from your device.
Try text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of AT&T's wireless devices are text messaging capable. Depending on your text or data plan, additional charges may apply.
Take advantage of location-based mapping technology. Services such as AT&T Navigator and AT&T FamilyMap can help you seek evacuation routes or avoid traffic congestion from downed trees or power lines, as well as track a family member's wireless device in case you get separated.
Keep non-emergency calls to a minimum, and limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.
Hurricane Season Essentials
It's important to have the necessary items ready during hurricane season.
In addition to the essentials — bottled water, non-perishable foods, clothes and cash — it's also important to make proper precautions with your smartphone, so you can stay connected with family, friends and authorities, if needed.
Below are some essential smartphone-use tips from AT&T that should be included in your kit during hurricane season:
Use text messaging: During an emergency situation, text messages go through quicker than voice calls because they require less system resources.
Keep your wireless phone dry. The biggest threat to your device during a hurricane is water, so keep your equipment safe from the elements by storing it in a baggie or some other type of protective covering.
Keep your wireless phone batteries charged at all times. Have an alternative plan to recharge your battery in case of a power outage, such as using your car charger to charge your device or having extra mobile phone batteries on hand.
Also, here are some tips from AT&T for maximizing service during and after a hurricane:
- Have a family communication plan in place. Designate someone out of the area as a central contact, and make certain that all family members know who to contact if they get separated. Most importantly, practice your emergency plan in advance.
- Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
- Forward your home number to your wireless number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get incoming calls from your landline phone even if your local telephone service is disrupted at your home. In the unlikely event that the central office is not operational, services such as Voicemail, Call Forwarding, Remote Access call forwarding and call forwarding busy line/don’t answer may be useful.
- Track the storm and access weather information on your wireless device. Many homes lose power during severe weather. If you have a wireless device that provides access to the Internet, you can watch weather reports through services like AT&T U-verse Live TV or keep updated with local radar and severe weather alerts through My-Cast® Weather, if you subscribe to those services.
- Camera phones provide assistance. If you have a camera phone, take, store and send photos — even video clips — of damaged property to your insurance company from your device.
- Take advantage of location-based mapping technology. Services such as AT&T Navigator and AT&T FamilyMap can help you seek evacuation routes or avoid traffic congestion from downed trees or power lines, as well as track a family member’s wireless device in case you get separated.
Helping You Prepare
- Are you ready? AT&T encourages you to test your disaster preparedness level.
- Print the preparedness quiz.
- Emergency Communications Planning Tips
- Emergency Tool Kit: Family communications planning materials
- Read more about managing risk
Helpful Information in an Emergency
AT&T's NDR Plan
AT&T is committed to keeping our customers connected - even in the wake of unpredictable, catastrophic events - by maintaining the reliability of the AT&T global network. The mission of the Network Disaster Recovery (NDR) Team is to recover AT&T voice and data service network elements to an area affected by a disaster. AT&T has invested more than $600 million in its U.S. NDR program and another $15 million internationally. Telecommunications is vital for our business and government customers following a disaster, both for the impacted area and for the rest of the country. AT&T launched its Network Disaster Recovery (NDR) program in 1992 to provide a way to rapidly restore network services after a catastrophic disaster.
AT&T's NDR Plan has three primary goals:
- To route non-involved telecommunications traffic around an affected area.
- To give the affected area communications access to the rest of the world.
- To recover communications service to a normal condition as quickly as possible through restoration and repair.
Securing the Enterprise: Inside AT&T's Network Disaster Recovery Exercise
The above video is a short documentary that describes the quarterly drills conducted by AT&T's Network Disaster Recovery team. During these exercises, the team tests plans to restore vital communications in the wake of natural and man-made disasters.
For more information, please visit: http://www.corp.att.com/ndr
AT&T Disaster Response
We're ready for anything and can help keep you connected after disaster strikes. Here are some of the ways AT&T has helped those affected by emergencies:
In late 2012, AT&T teams worked around the clock to help the Northeast prepare for and recover from Hurricane Sandy. Read about all of our efforts throughout the storm and recovery in our live blog and view photos of the effort on our Flickr channel.
In May 2012, AT&T received a disaster preparedness certification from the Department of Homeland Security (DHS). AT&T's certification is the first nationwide under the DHS Voluntary Private Sector Preparedness Program.
After Hurricane Irene, AT&T field technicians deployed generators to cell sites that lost commercial power as a result of Irene and set up Mobile Command Centers for communities coping with flooding and loss of power.
In response to 2010 flooding in Nashville, Middle- and West-Tennessee, AT&T supplied designated relief shelters with cell phones with unlimited voice and data airtime. In addition, we made a $25,000 corporate donation tot he Red Cross to assist the flood victims. Learn more.
After the horrific earthquake in Haiti in early 2010, we coordinated the donation of 10,000 wireless phones to victims, provided a $50,000 donation to Télécoms Sans Frontières (TSF), and temporarily waived wireless usage charges for customers in Haiti. Learn more.
In the aftermath of Hurricane Ike's landfall along the upper Texas coast in 2008, AT&T deployed 2,000 technicians, 2,800 generators, and portable cell towers to affected areas. Evacuees were supported with free Wi-Fi access, free voice, data and entertainment services. We invested $145 million and 2 million employee hours in recovery and restoration efforts. Learn more.
Immediately following the 2007 tornadoes in Greensburg KS, we provided a portable bank of public phones with free local and long distance calling and arranged for Kansas residential customers with storm-damaged homes to receive free call management services. Learn more.
We mobilized support services for more than 12,000 evacuees in San Diego after the 2007 wildfires, including free wireless calls, television and Wi-Fi internet access. The AT&T foundation also donated $150,000 to the American Red Cross to help with relief efforts. Learn more.
When Hurricane Katrina and Hurricane Rita devastated the Gulf Coast in 2005, AT&T, its foundation and employees donated more than $7 million in financial contributions, in-kind services and equipment. We installed 1,500 telephone lines and 300 DSL lines near evacuee shelters, and donated 35,000 prepaid phone cards to hurricane victims. Learn more.
Our Network Disaster Recovery (NDR) program is designed to restore vital telecommunications services for our business and government customers following a disaster.
Since 1991, AT&T has invested more than $600 million in our Network Disaster Recovery function — one of the industry's largest and most advanced disaster response programs — to help ensure the flow of wireless and wireline communications during emergencies. The NDR arsenal of equipment includes more than 320 technology and equipment trailers that can be quickly deployed to respond to events, such as hurricanes. The Network Disaster Recovery team works closely with local AT&T network personnel, regional Emergency Operations Centers and Local Response Centers to restore and maintain service until permanent repairs can be made.
Helping your business maintain and recover communications
- View an overview of AT&T's NDR program, team and equipment and information about recent deployments and exercises.
- Download AT&T's Business Continuity Preparedness Handbook.
- Learn how to implement a holistic Business Continuity and Recovery strategy with AT&T's Business Continuity Planning Checklist.
- Read results of the AT&T 2013 Business Continuity Study.
Quick answers and helpful tips 24 x 7 at att.com/support
Learn more about our 20 Years of Lessons in Disaster Preparedness.
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