Caller ID Spoofing
is our number one concern
"Spoofing" is a scam employed typically by telemarketing firms who circumvent the Caller ID system by falsifying their calling party number information. In the past, these organizations requested that their calling information be "blocked", which kept the called party from knowing the name and number of the calling party. We encourage our customers to steer clear of answering calls from any number they are not familiar with. If a charge results on their account that they believe was a result of being "spoofed", we encourage them to call customer service and have it removed. To file a complaint, contact your local public utilities commission or the Federal Communications Commission at 1-888-225-5322 (CALL FCC) or www.fcc.gov/cgb/complaints.html.