Home Phone User Guides

1. Dial *98 (where available) from your home phone.
2. If you're away from home, dial your access number, enter your home telephone number, beginning with your area code, and press .
3. Enter your temporary password. Press .
4. Create a new password by following the prompts.
   • The Voice Mail Plus password is for when you are away from home only. No password is needed for accessing your messages from home.
   • Your password can be between 4 and 15 characters.
   • Password/security recommendations: For your security, you should change your temporary password immediately, even if you are not yet using your mailbox. When choosing a password, do not use your telephone or mailbox number (or any part of the telephone or mailbox number) as part of the password. Do not repeat digits (e.g. 4444), do not use sequential digits (e.g. 1234) and do not use easily identifiable numbers (e.g. zip code, street address, etc). Treat your password as you would your ATM pin. Select a password of at least six digits, up to a maximum of 15. For added security, you should change your password periodically and check your greetings to make sure they have not been changed.
5. Record your greeting.
   • Press for Personal Options: Follow the prompts to record a personal greeting.
   • Your greeting can be up to four minutes long.
6. Set up your Extension Mailboxes.
   • After you have set up your Host Mailbox, you may create up to three additional mailbox extensions, each with their own extension number, password, recorded name, and greeting.
   • Press , follow the prompts and remember to record a greeting on the Host mailbox that informs callers of the additional mailboxes.
   • Messages can only be sent to other Voice Mail subscribers within your local calling area, via the Host mailbox. Host and Extension Mailboxes can also message each other; however, Extension Mailboxes have limited messaging capability.
7. Set up Pager Notification
   • Press and follow the prompts to turn Pager Notification on.
   • You must set up your pager schedule in order for pager notification to work.
   • Please contact the Voice Mail Helpline at 1-800-223-9960 to set up pager notification initially.
   • Note: Pager Notification only works with AT&T Paging Services (may not be available in all areas).

1. Dial *98 (where available) from your home phone.
2. If you are away from home, dial your access number, enter your home telephone number, beginning with your area code, and press . Or, dial your home phone number and press at any time during your greeting.
3. Enter your password.
4. Your new messages will begin to play automatically.
   • After each message you can choose to save, delete or replay the message.
   • If no response is made after three seconds, your message will automatically be saved and your next message will begin to play.

*If you have measured telephone service, applicable local usage charges will apply when you retrieve your messages, or otherwise access your mailbox. Applicable local usage charges apply when any caller leaves or attempts to leave you a message. If the Call Forwarding number assigned to your area is a local toll call, you are charged the applicable local toll rate when callers deposit messages and when you retrieve messages or otherwise access your mailbox.

1. Access your Voice Mail.
2. Press to enter Personal Options.
   • Press and follow the prompts to change your password or to turn Password Skip on/off.
   • Press to change your prompt/help levels.
   • Press to turn the date and time announcement on/off.
   • Press to create group lists. (NOTE: This complements the Mailbox-to-Mailbox Messaging feature.)
   • Press to turn AutoPlay on/off.
   • Press to set a standard greeting with your phone number.
   • Press to set a standard greeting with your name.
   • Press to change your personal greeting.
   • Press to change your recorded name.
   • Press to turn Pager Notification on/off.
   • Press to customize a notification schedule.
   • Press to change your security settings.
   • Press to add or delete an Extension Mailbox.

Each time you call your Voice Mail, the system has the option of recording your name and the time of day for additional security. If you hear silence or a different voice, it is likely that someone else has entered your mailbox. This applies only to the Host mailbox.

Press (where available) from the main menu to reach the Voice Mail HelpLine in order to change the number of times your phone rings before voice mail picks up. Or, dial 1-800-233-7719, and our automated system will make your changes within 24 hours if you have been a Voice Mail user for at least one week, and within one week if you are a new Voice Mail user.

Voice Mail Plus has a 60-message capacity. This includes both new and saved messages.

AutoPlay means that your new Voice Mail Plus messages will automatically begin to play when you first enter your mailbox.

AutoSave means that after listening to a message you can save, delete or skip the message; or, if you do nothing, the message will be automatically saved and the next message will begin to play.

This feature allows you to check and see which mailbox, the Host or the Extensions, has messages. Just press at the main menu.

This feature allows you to be connected to a "live" Voice Mail representative (where available). Once in your mailbox, just press . Otherwise, dial 1-800-223-9960.

You as an Voice Mail Plus subscriber can record a message for another Voice Mail customer and send that message to them, without dialing the number. You can send messages to groups of people as well, provided they are Voice Mail subscribers within your local calling area.

To send a message to other Voice Mail users in your local calling area, follow these steps from the main menu:

1. Press to record a message to send.
2. Press to stop recording.
3. Enter the area code and telephone number of the person to whom you wish to send the message. (NOTE: This must be another Voice Mail customer in your local calling area.)
4. Press to send the message.
   or
   Press , then:
   • Press to make the message private and unable to be forwarded.
   • Press to make the message urgent.
   • Press to receive a delivery receipt.
   • Press to designate a future delivery date.
   • Press to return to the previous menu.
5. Press to send the message if you chose a delivery option.

After listening to a message sent to you via Mailbox-to-Mailbox Messaging, you may send up to a three-minute reply back to the sender.

To send a reply, follow these steps after the end of the message:

1. Press to record your reply.
2. Press to stop recording.
3. Press to send the reply.

If you have received a message and would like to share it with other Voice Mail users in your local calling area, you can forward the message. After listening, you may send a copy of that message and a recorded introduction of your own of up to three minutes to another Voice Mail user.

To forward a message with a reply, follow these steps after the end of the message:

1. Press to record an introduction.
2. Press to stop recording.
3. Enter the area code and telephone number of the person to whom you wish to send the message. (NOTE: This must be another Voice Mail customer in your local calling area.)
4. Press to send the forwarded message and introduction.

If you frequently send messages to the same group of Voice Mail users within your local calling area, you can create a group distribution list - a timesaving feature that allows you to create up to 15 different lists with up to 25 people on each list.

From the main menu, follow these steps:

1. Press to select Personal Options.
2. Press to select Administrative Options.
3. Press to select Group Lists.
4. Press to create a list.
5. Assign a number to the group between 11 and 26.
6. Choose a descriptive name for the group ("PTA," "soccer team").
7. Enter the area code and telephone number for each Voice Mail user on your list.
8. Press to end the process.
   
   NOTE: To use this list when sending a message, just enter the group list number, for example, "11", instead of the individual mailbox numbers.

After setting up your Host mailbox, you may create up to three additional mailbox extensions. These Extension Mailboxes are set up the same way that the Host mailbox is set up. These additional mailboxes will each need their own password, recorded name and greeting. You will also need to record a greeting on the Host mailbox that will inform callers of each additional mailbox.

To add an Extension Mailbox, follow these steps from the main menu:

1. Press to select Personal Options.
2. Press to select Extension Mailboxes.
3. Follow the prompts to set up the mailbox.
   
   NOTE: The Skip Password feature in the Host mailbox must be set to "Off" to access Extension Mailboxes. Press from the Main Menu to turn Skip Password off.

To delete an Extension Mailbox, follow these steps from the main menu:

1. Press to select Personal Options.
2. Press to select Extension Mailboxes.
3. Follow the prompts to delete the mailbox.
   
   NOTE: When you delete an Extension Mailbox, all of the messages in that mailbox will be deleted as well. Remember to re-record your Host mailbox greeting to reflect the number of extensions.

The Host must add an Extension Mailbox, but anyone in the household can be assigned an extension and set up their own private password and greeting.

To set up your Extension Mailbox:

1. Access the Host mailbox.
2. Enter your mailbox extension number (determined by the Host).
3. Enter your Extension Mailbox temporary password (determined by the Host).
4. Follow the prompts to set up your greeting, name and new password.
5. If you need additional assistance, press (where available) from the Main Menu to speak with a Voice Mail customer service representative.

1. Users can press at the main menu to find out which mailbox has messages.
2. Press to restart the session to retrieve messages from the Host or Extension Mailboxes.

You can set up the Pager Notification system to notify you via a page on your AT&T pager that you have a new message in your voice mailbox, and, if you choose, the caller can page you with a callback number. This feature is for use with AT&T pagers and paging services only.

To turn Pager Notification on, follow these steps from the main menu:

1. Press to select Personal Options.
2. Press to select Notification On/Off.
3. Follow the prompts to turn Pager Notification on/off.
   
   Please contact the Voice Mail helpline at 1-800-223-9960 to set up Pager Notification initially. You must set up your pager schedule in order for Pager Notification to work.

To customize a notification schedule, follow these steps from the main menu:

1. Press to select Personal Options.
2. Press to select Notification Schedule.
3. Follow the prompts to define your schedule.

You can select to receive notification for several types of messages. To receive a page for:

• All messages, press .
• Urgent messages only, press .
• Urgent messages from a group list only, press .

You can also choose how soon your pager should notify you after a message has been received. To receive a page:

• Immediately, press .
• One hour, press .
• Two hours, press .
• Four hours, press .
• One day, press .
• Never notify, press .

After you have set up your notification schedule:

1. Press to confirm the schedule.
2. Press to listen to or modify the schedule.
   
   NOTE: Your Pager Notification is initially set up to be on 24 hours a day.

With Pager Direct, your callers can enter a callback number directly from your voice mailbox. To do this, callers must press during your greeting to be prompted to enter their callback number, numeric message, or voice message. You must alert callers in your greeting that they have to press during the greeting to page you "Direct". If the caller leaves a message, you will see the callback number displayed on your pager, followed by a "777". If the caller simply leaves a callback number or numeric message, you will only see a "77" followed by the number or message. If the caller leaves a voice message and/or a callback number or numeric message, you will see a "77" followed by the callback number or numeric message and then a "777".

Here's how it will look on your AT&T pager:

• Call 1-877-MESSAGE now to listen to a Voice Mail demonstration.
• Need help? Call the Voice Mail Helpline at 1-800-223-9960.
• Get the answers to some of our customers' most frequently asked questions.
• Troubleshoot or submit a trouble report online.

This service is not available in all areas.

Please click here to read Voice Mail Plus Terms and Conditions.