Overview

Connection. We all need it — connection to family, friends and to your favorite music, photos, videos, Web sites and TV shows.

This need defines our business. And that's why we give AT&T customers access to what is perhaps the broadest array of communications and entertainment services available today. What's more, we offer compelling values and, for many, the convenience of one monthly bill or e-bill.

We offer an unsurpassed portfolio of wireless, data, video and home phone solutions. We are also committed to integrating the three screens that so many of our customers value most today — the TV, the PC and the wireless device. In the future, that means we can deliver seamless access to the communications and entertainment you want, when you want it, wherever you are.

Our goal is to connect you to your world — wherever you live and work — and do it better than anyone else.

Customer demands are constantly changing. That's why AT&T continues to evolve and provide the innovative products and services customers want, the reliable performance they need and the excellent customer care they expect.

Quick Facts

• AT&T serves 81.6 million wireless customers.
• We were the first wireless provider in the world to offer Apple's iPhone — the first and only wireless provider to offer a wireless device with iTunes.
• AT&T has more than 47 million consumer revenue connections and is the leading U.S. provider of traditional wireline voice services.
• More than 1.3 million customers subscribe to AT&T U-verse^SM TV, the only 100-percent IPTV service from a national service provider.
• We have more than 17.1 million high speed Internet subscribers as of 3Q09, serving more customers than any other U.S. broadband provider.
• We provide Wi-Fi access at more than 20,000 U.S. hot spots and more than 125,000 locations in countries around the world (including both company-owned and third-party roaming locations) — with access to approximately 7,000 Starbucks locations.

Wireless

Mobility is the heart of AT&T. It's about giving you the freedom to choose when, where and how you communicate.

Although mobility and wireless are not synonymous, wireless plays a critical role in delivering on the promise of mobility for our customers. Use a mobile phone to remotely program a digital video recorder. Surf the Internet by using a PDA. Remotely monitor your home by accessing video from a laptop's wireless Internet connection.

More than 78 million customers across the United States rely on wireless voice and data services from AT&T.

We are one of the nation's premier wireless providers based on subscribers. And we provide the best international coverage of any wireless carrier worldwide.

Our service is backed by perhaps the most customer-friendly policies and practices of any U.S. wireless carrier. Simplified rate plans, street-level coverage maps, easy-to-use parental controls and a 30-day no-questions-asked return policy are just a few reasons AT&T is the first national carrier to be awarded the CTIA's "Consumer Code for Wireless Service" seal.

Network
Our network provides a nationwide GSM/GPRS (Global System for Mobile communications/ General Packet Radio Services) footprint across 100 percent of our service area. It is used by more than 3.8 billion people (more than 88 percent of all wireless users) in 200-plus countries.

We offer the largest international voice coverage of any wireless carrier worldwide, giving customers the ability to make calls on all seven continents and in more than 215 countries. We offer wireless data coverage in more countries than any U.S. carrier — with wireless data-roaming in more than 185 countries for laptops, PDAs and other data services, and third-generation (3G) services in more than 100 countries. We also offer wireless service on more than 130 cruise ships worldwide.

When not in a 3G coverage area, AT&T offers the largest national high speed wireless data network with EDGE (Enhanced Data Rate for GSM Evolution) technology, available in 13,000 cities and along almost 40,000 miles of U.S. highways.

Devices
We're a leading innovator in the wireless industry, and our customers have benefited from our many "firsts," including being the first wireless carrier to introduce the Apple iPhone, a wireless Palm^® device, the BlackBerry^® wireless e-mail solution, the first Active Matrix Organic Light Emitting Diode (AMOLED) screen — on the Samsung Impression — and the first to offer devices like the Motorola RAZR, Samsung Blackjack, LG VU and more. We lead the U.S. industry with the most quick messaging devices for non-smartphone users who want the benefits of a full keypad.

Our track record has won us a loyal following among some of the fastest-growing segments of the wireless market, including the youth and Hispanic markets.

Learn more about the revolutionary iPhone 3G and our entire portfolio of handsets.

Plans and Services
It's all about choices, and with a broad portfolio of voice and data plans and innovative services, we deliver those choices today.

• AT&T Unity — The AT&T Unity^SM plan brings together home, business and wireless calling and enables a calling community of more than 100 million AT&T wireless and wired phone numbers. Learn more.
• Prepaid — Our GoPhone^® prepaid plans offer all the benefits of wireless with the convenience of paying in advance and without term commitments, credit checks or deposits. Learn more.
• Rollover^® Minutes — AT&T includes a benefit no other carrier offers — Rollover Minutes. That means that if you don't talk as much one month, we let you keep your unused minutes for next month. Learn more.
• AT&T Mobile TV — AT&T Mobile TV with FLO™ is a powerful new mobile television service provides around-the-clock access to some of today's most popular television programs — live and in color on the mobile phone.
• AT&T Video Share — AT&T Video Share is the first service in the U.S. that enables you to share live video over your wireless phone while you're on a voice call. Available across our 3G footprint, Video Share allows you to communicate special or everyday experiences in ways never before possible. Learn more.
• MEdia Net — MEdia Net is AT&T's portal to the wireless Internet. It lets you access an array of compelling applications, surf the Internet, buy ringtones and graphics, access and listen to music, check the weather, play games and much, much more. With My MEdia Net, you can design your online wireless experience from an environment you know — your PC. Learn more.
• AT&T Mobile Music — We're the nationwide leader in mobile music, offering the largest catalog of songs, the most digital music choices and the best user experience in the industry. AT&T Mobile Music enables you to choose how you want to discover and listen to music — whether via instant downloading or via sideloading from popular music subscription services such as Napster, Pandora and eMusic. Learn more.
• CV — Our CV, or Cellular Video, mobile video service lets 3G customers watch video clips of news, sports, weather and entertainment, including HBO Mobile and TV to Go. Learn more.
• Mobile Banking — Only AT&T provides customers with access to their Wachovia, SunTrust, FirstBank, Synovus and BancorpSouth bank accounts from their mobile phone. Mobile Banking uses the same security measures as online banking and is remarkably easy to use. With Mobile Banking, you can check your account balances, transfer funds between accounts and pay bills with the push of a button. Learn more.

Distribution
We continue to expand our distribution channels to make sure that our products are available everywhere our customers shop, providing the most in convenience and choice.

• AT&T Retail Stores — With more than 2,200 company-owned retail stores and kiosks, odds are we're just down the street or right around the corner. We have also created more than 675 bilingual concept stores in key markets to better serve the growing Hispanic consumer market. We staff these stores with English and Spanish-speaking salespeople and offer bilingual merchandising materials. Learn more.
• AT&T Experience^SM Stores — Our state-of-the-art Experience stores give you a new way to test-drive and shop for the full array of AT&T communications and entertainment services. "Experience stations" throughout the stores let you try out cutting-edge wireless, wired and converged services via hands-on demonstrations. Learn more.
• National Retail — AT&T is the only U.S. carrier in all four of the largest national retailers — Walmart, Best Buy, RadioShack and Costco. And, we are the only carrier in the U.S. that has products sold in Apple retail and online stores. In addition to wireless, many of our partners also sell wired AT&T products such as broadband, TV and home phone service.

Recycling
Our wireless recycling initiatives help protect the environment and support important charitable causes.

• AT&T Reuse and Recycle — Our national recycling program, AT&T Reuse & Recycle, helps consumers play an important role in reducing waste. Through the program, they are invited to bring unwanted wireless phones, Personal Data Assistants (PDAs), accessories and batteries (regardless of the manufacturer or carrier) to AT&T-operated stores and participating authorized dealer stores for recycling.
• Cell Phones for Soldiers — Through our collaboration with Cell Phones for Soldiers, we're offering our more than 2,200 company-owned retail stores across the U.S. to help collect and recycle used wireless phones. With proceeds from the recycling, the nonprofit organization then purchases prepaid phone cards for military families so that they can stay connected. Learn more.

Advanced TV

With more HD channels, interactive features and added value, AT&T Advanced TV offers you a TV choice that's better than cable through AT&T U-verse TV and AT&T | DIRECTV. You can conveniently bundle TV service with your AT&T broadband, home phone and wireless plans for a complete quad-play of essential services.

Click here for more information.

AT&T U-verse TV
With AT&T U-verse TV, you get AT&T's premier IP-based video product. AT&T is the only U.S. national service provider to offer a 100 percent IP-based television service, giving us a strong advantage over older cable-based platforms.

Because AT&T U-verse TV is IP-based, you can enjoy features that are unmatched by other providers, and all of your services are integrated to work together. AT&T U-verse TV features include:

• An extensive HD channel lineup.
• Total Home DVR, which allows you to play back recorded shows on any connected TV in the house and is included with most packages.
• The ability to record up to four programs at once using a DVR.
• Web and mobile remote access to the DVR.
• Interactive applications such as AT&T U-bar, Online Photos from Flickr, YELLOWPAGES.COM TV and more.
• Built-in picture-in-picture (PIP) channel-surfing that works on any TV.

And this is only the beginning. AT&T U-verse TV continues to evolve to include even more interactive features and capabilities that make the most of AT&T's all-IP platform. Learn more.

AT&T | DIRECTV
AT&T | DIRECTV offers a terrific TV alternative to customers who can't yet order U-verse TV. AT&T | DIRECTV features more than 130 HD channels, exclusive sports programming packages, remote access to the DVR and several interactive features. AT&T | DIRECTV customers also enjoy great value with ongoing monthly bundle discounts on qualifying packages.

Broadband

At AT&T, broadband is about keeping people connected at home and on the go. Customers need speed and mobility to stay connected 24/7 to essential information, content and services. AT&T has a unique set of assets and three networks working together to address this trend — wired residential broadband, Wi-Fi and wireless. AT&T allows you to extend your broadband connection at home into thousands of access points around the world with Wi-Fi hotspots and wireless coverage, including more than 350 markets with 3G service.

AT&T High Speed Internet
As the nation's largest broadband provider, with more than 17.1 million subscribers — including DSL, AT&T U-verse High Speed Internet, satellite broadband and wireless LaptopConnect services — we're focused on delivering an excellent service with unmatched value. Our residential high speed Internet customers receive a leading combination of broadband access, services and content that provides a unique broadband experience, with speed options up to 18 Mbps. And virtually unlimited photo and e-mail storage, instant messaging with webcam capabilities, Internet radio and a powerful suite of safety and security tools through our AT&T Internet Security Suite all work together keep you connected to what matters most.

$10 High Speed Internet Offer

AT&T High Speed Internet, powered by WildBlue
All across the country, we remain focused on delivering broadband to as many customers as possible. Residents in most rural and remote areas where our traditional broadband service isn't available can sign up for our satellite-based broadband Internet service, called AT&T High Speed Internet, powered by WildBlue. This product offers three service packages and broadband speeds starting at up to 1.5 Mbps downstream.

AT&T Wi-Fi
Our goal is to keep you connected in more places than any other provider. AT&T Wi-Fi service bridges our wireless and wired networks, giving you access to high speed Internet when you're away from home by using the nation's largest Wi-Fi network^*. With AT&T Wi-Fi service, you can stay in touch at more than 20,000 hot spot locations in the United States — including approximately 7,000 company-operated Starbucks locations — and more than 125,000 hot spots in countries around the world (including company-owned and third-party roaming locations). Plus, Wi-Fi access is included with qualifying AT&T High Speed Internet plans, LaptopConnect plans, and for select smartphone customers. You can find all of our Wi-Fi locations — from restaurants to airports coast to coast — at www.attwifi.com.
*Based on non-municipal hot spots available to AT&T customers

LaptopConnect
With DataConnect for your laptop — you can send and receive email, browse the Internet, and access your corporate intranet while on the go by connecting your laptop to the Internet over the AT&T wireless network.

Home Networking
Wireless home gateways add even greater value to the in-home broadband experience. And we ship thousands of home gateways every day. With a wireless gateway or home network, you can take advantage of untethered wireless connections to the Internet from multiple devices all at the same time — with the same fast speed. All AT&T U-verse High Speed Internet packages include wireless home networking at no extra cost.

Bundles

When it comes to choice, value and convenience, AT&T has assembled the industry's broadest portfolio of communications, broadband and entertainment services. You can choose from convenient, flexible options for home phone, broadband, TV and wireless services — a quadruple play that many of our competitors can't match.

Bundles, which differ somewhat by region, provide savings, simplicity, flexibility and choice to meet your own unique needs. AT&T Double, Triple and Quad Packs include several options for bundling services, such as:

• Wireless services, including the option to joint bill with other local phone services.
• High speed Internet service.
• Advanced TV service, including AT&T U-verse TV or AT&T | DIRECTV satellite service.
• Local phone service, as well as domestic and international long distance calling services.

We also offer the nation's premier converged wireless-wired calling plans. With AT&T Unity plans, you don't have to worry about using up your wireless Anytime Minutes when you make or receive calls from your wireless phone to 100 million-plus AT&T phone numbers. Learn more.

Integrated Services
We go beyond bundles to deliver true integration. AT&T services work together, simply, to give you more functionality and control. For example, you can:

• Schedule your AT&T U-verse DVR from any Web-connected PC or wireless phone.
• View a log of recent incoming calls to your home phone from your TV screen with AT&T U-verse Voice — and initiate a call with the click of your U-verse TV remote.
• Send news stories, links and content you're interested in from your att.net home page to your wireless phone.
• Browse your online photos from flickr.com on your U-verse TV screen, and more.

Home Phone

We keep callers connected better than anyone else with AT&T home phone service — a service we have offered for more than a century. It's about combining reliability with quality service and competitive pricing. As the nation's leading provider of local and long distance home phone services, we offer a variety of flexible, easy-to-understand calling plans — from per-minute, to blocks of time, to unlimited plans.

And as our customers' needs and calling habits have changed, so have our products and services. We're also bringing the advantages of new technology and integration to your home phone.

Local Service
In addition to selecting local phone service packages, residential customers can choose from a wide variety of call-management features, including Call Waiting ID, Three Way Calling and voice mail service. With the innovative Privacy Manager^® feature, customers can screen unwanted callers.

Through the Lifeline program, available in most states, qualified customers are provided with access to affordable basic phone service. The program reduces the cost of phone service by combining a federally funded line-installment program with a discounted monthly rate for low-income households that qualify for assistance programs.

Long Distance
With AT&T long distance, you can choose from an unlimited domestic calling package and low per-minute rates or block-of-time plans for calls within the United States. You can select from a variety of international calling plans, low per-minute rates and unlimited calling to select countries.

AT&T U-verse Voice
In select markets, we offer AT&T U-verse Voice, a managed Voice over Internet Protocol (VoIP) service that is delivered over AT&T's fiber-rich network, unlike many VoIP providers that offer best-effort digital phone services over the public Internet. This allows U-verse Voice customers to enjoy great sound quality and reliability, as well as unique integrated features that combine with customers' AT&T U-verse TV, broadband and AT&T wireless services. Learn more.

AT&T HomeManager
AT&T HomeManager is an innovative home phone that combines access to Internet content and popular wireless phone applications with traditional home phone service. AT&T HomeManager provides one-touch access from anywhere in the home to a robust lineup of popular features and content, including visual voice mail, weather reports, e-mail access, local news, a portable speakerphone and more — all from the convenience of a portable, seven-inch color touch screen frame. Home phone calls are completed over a traditional wireline or VoIP connection. Learn more.

Local Search

Our broad portfolio of solutions includes the AT&T Real Yellow Pages, YELLOWPAGES.COM, online video ads, display and banner advertising, search engine optimization, website development and mobile search.

Combined, our print, online and mobile products receive approximately 5 billion consumer searches a year for local business information. Over 2008, we provided more than 1 million advertisers with valuable sales leads to help their business grow.

Key Products include:

• AT&T Real Yellow Pages and AT&T Real White Pages
• YELLOWPAGES.COM
• REALPAGESLIVE.COM
• Search Engine Optimization
• Web site development
• Online video ads (www.youtube.com/yellowpages.com)
• Display and banner advertising
• 1-800-YELLOWPAGES
• Mobile Search (www.yellowpages.com/products)
• AT&Ti channel on U-verse TV

AT&T INTERACTIVE
AT&T Interactive develops, manages, and delivers online and mobile advertising products across all of AT&T's media platforms, including AT&T's wireless, broadband, and U-verse TV customer base.

YELLOWPAGES.COM, a leading Internet Yellow Pages and local search site, delivers rich advertiser content under the most intuitive URL in local search.

The YELLOWPAGES.COM Network received more than 1.8 billion local searches in 2008. YELLOWPAGES.COM's growth has been driven by highly targeted search results and expanded content and features such as video advertisements.

YPmobile apps are pre-loaded on the majority of new AT&T phones sold. Introduced in 2008, YPmobile for the iPhone allows people to discover, plan, and share local places and events while on-the-go. Named by Apple as a top free iPhone App and by PCWORLD.COM as among the five best free iPhone productivity apps, YPmobile also allows location-based searches and access to user reviews.

AT&T Advertising Solutions
AT&T Advertising Solutions is composed of a national sales force more than 5,000 strong that is responsible for all AT&T advertising sales including The Real Yellow Pages, YELLOWPAGES.COM, AT&T U-verse TV and other digital products that are developed, managed and delivered by AT&T Interactive.

AT&T provides comprehensive choices to consumers and solutions to business customers to help them connect. The bundled approach provides better value for advertisers and more options for consumers.

AT&T Advertising Solutions is the largest publisher of print Yellow Pages in the world, by revenue; we publish more than 1,250 Yellow Pages titles that are referenced more than 3.3 billion times annually in 21 states. According to syndicated research, on average, consumers in our markets turn to AT&T Real Yellow Pages more than three times as often as other directories.

We employ a feet-on-the-street sales force that meets face-to-face with local business owners to provide effective advertising consulting and solutions while gathering the most up-to-date information for our directories, further advancing our strong position with small and medium-size businesses and consumers.

AT&T Directory Assistance (411)
AT&T Directory Assistance offers a wide selection of services to help you quickly and conveniently find the listings you need. Our premier, caller-paid 411 service offers local, national and reverse-directory assistance for residential and business listings. In certain markets, we also offer category search, which allows you to request listing information based on business type and general location.

When you call 411 from a mobile phone, we will connect you to the business at no additional charge. You can also request a text message with the business listing as well as a link to a map of the business's location.

Our 1-800-YellowPages service provides free nationwide ad-based directory assistance. The easy-to-use service, available from wireless and wired phones, gives you free access to business listings while providing advertisers the opportunity to reach buyers at a critical moment in their purchasing decisions.

In-Home Support Services

AT&T ConnecTech provides a full suite of in-home services for virtually all technical support needs — from installation to maintenance and repair. For residential customers nationwide — AT&T and non-AT&T customers alike — ConnecTech offers television and home theater installation and personal computer and home network setup, plus an extensive list of repair services.

AT&T has long been a familiar face in the homes of Americans — first installing phone service, high speed Internet service and now AT&T U-verse^SM TV. Relying on more than a century of AT&T's technology expertise and customer service, AT&T ConnecTech now helps consumers with a broad range of in-home and over-the-phone support services including:

• Home theater planning and consultations.
• Custom installation of home theater and TV equipment.
• Flat-panel TV wall mounting and home video installation.
• Wall-mount speaker installation.
• New PC or Apple^® computer installation and the startup of a home desktop or notebook, including e-mail, security configuration and device networking.
• PC repair service, including parts and hardware replacement.
• Home network installation of multiple broadband-enabled devices.
• Computer and network diagnosis covering software and router configuration, settings, virus, spyware or operating system errors.
• Remote PC and phone support for digital products, such as digital camera, MP3 players and more.

Click here to learn more.

Consumer Safety

It's important to today's consumers to stay connected, whether through the Internet, wireless phones, home phones or the TV — and it's equally important for them to know how to use technology wisely and be aware of the latest safety and security tools and information.

Through our Customer Education Web site, we aim to empower you with information about some of the most common issues surrounding online, wireless, television and home phone safety, privacy and security.