Overview

Small businesses need mobility to stay connected as they grow. There is no one-size-fits-all communication solution to run a business. At AT&T, we package our services in flexible, competitively priced bundles to meet communication needs. And we provide safety and security solutions to protect small business assets. We also offer many user-friendly tools, online seminars, and an extensive library of useful articles and business insights on our small business portal — www.att.com/SmallBusinessInSite.

AT&T offers solutions in key areas such as voice, broadband Internet, messaging, wireless and advertising, as well as the expertise to assist small businesses, which often have minimal in-house communications and IT support.

Building on the heritage of serving small businesses for more than a century, AT&T continues to earn customer trust and loyalty with a commitment to integrity, reliable high-quality service, and excellent customer care.

Quick Facts

• The AT&T Onward Small Business web portal was ranked as the best in the telecom industry and No. 2 among online portals overall for small businesses, according to high-tech research firm Compass Intelligence. (May 2009)
• Shoppers reference more than 1,250 editions of AT&T Yellow Pages, providing unsurpassed visibility for small business owners.
• AT&T serves 81.6 million wireless customers.
• We're the exclusive provider of service for the Apple iPhone 3GS and the largest provider of BlackBerry service in the world.
• With more than 51 million voice lines in service, AT&T is the leading U.S. provider of wired voice services
• We have more than 17.1 million high speed Internet subscribers as of 3Q09, serving more customers than any other U.S. broadband provider.
• We're the nation's largest Wi-Fi provider, offering customers access at more than 125,000 hot spots in countries around the world (including company-owned and third-party roaming locations) — with the addition of approximately 7,000 Starbucks locations.

Wireless Voice and Data

Mobility is the heart of AT&T. It's about giving our customers the freedom to choose when, where and how they communicate.

81.6 million customers across the United States rely on wireless voice and data services from AT&T.

As one of the nation's premier wireless providers based on subscribers, we offer small business customers the best coverage of any wireless carrier worldwide and the largest Mobile-to-Mobile community in the United States.

Network
Our network provides a nationwide GSM/GPRS (Global System for Mobile communications/General Packet Radio Services) footprint across 100 percent of our service area. It covers the top 100 U.S. markets and more than 3.8 billion people in 200-plus countries.

We offer the largest international voice coverage of any wireless carrier worldwide, giving customers the ability to make calls on all seven continents and in more than 200 countries. We offer wireless data coverage in more countries than any U.S. carrier — with wireless data-roaming in more than 185 countries for laptops, PDAs and other data services, and third-generation (3G) services in more than 100 countries. We also offer wireless service on more than 130 cruise ships worldwide.

When not in a 3G coverage area, AT&T offers the largest national high speed wireless data network with EDGE (Enhanced Data Rate for GSM Evolution) technology, available in 13,000 cities and along almost 40,000 miles of U.S. highways.

Voice Plans
AT&T offers wireless service in the top 100 U.S. markets, covering more than 3.8 billion people (more than 88 percent of all wireless users) in 200-plus countries. Businesses can choose from a range of nationwide calling plans available with Rollover^® Minutes and unlimited mobile-to-mobile and unlimited flat-rate calling. Customers can save even more by combining wireless with their AT&T local phone and other qualifying services from AT&T.

Push to Talk
With the push of a button on a wireless device, customers can talk instantly across the largest Push to Talk network in America. Push to Talk comes with extra features, including Quick Groups, Call Waiting and Availability Status.

Data Devices
We offer a premium selection of business devices for every employee and type of work:

• Enhanced Data Phones — Professional phones with email, Web browsing and messaging, including text, multimedia and instant messaging.
• Mobile Smartphones — Top-of-the-line data phones with Windows Mobile 6.0 software.
• PDAs — The latest BlackBerry^® devices, Palm^® Treos and Pocket PCs, as well as the feature-packed AT&T Tilt, to place critical applications in employees' hands. AT&T is the world's largest provider of BlackBerry service.
• Laptop Modem Cards — Tools to wirelessly enable a mobile workforce and ensure access to critical information outside the office. Our easy-to-use 3G modem cards quickly transform a laptop into a mobile office.
• Specialized Devices — The most rugged handheld devices to meet the unique and industry-specific demands of companies.
• Hearing Aid-Compatible Phones and Devices — Handsets that minimize interference with hearing aids as well as wireless devices that are light, mobile and packed with features to make writing and text messaging easier.

Broadband and Networking

High Speed Internet
Our AT&T High Speed Internet Business Edition products offer many options, giving small businesses the speed they need and the personalized features they want. In a growing number of markets, for example, we offer our latest High Speed Internet product — a 10MB service that utilizes our new fiber network build. All of our High Speed Internet products come with multiple e-mail accounts as well as safety and security tools that make it an excellent choice offices, remote users and telecommuters. AT&T is the nation's largest broadband provider, with more than 17.1 million high speed Internet subscribers.

Office Networking
With AT&T Office Networking, up to 10 users can share one high speed Internet connection in a single office.

Managed Internet Service
For small and midsize businesses that require a dedicated Internet connection to support critical applications, we offer a wide variety of access speeds and options, including flat rate or usage-based billing. Customers can also access the AT&T BusinessDirect^® portal for servicing, reporting and other tools.

Wi-Fi Service
AT&T Wi-Fi gives customers access to the nation's largest wi-fi network, with more than 20,000 AT&T hot spot locations in the United States and more than 125,000 in countries around the world (including company-owned and third-party roaming locations), with the addition of approximately 7,000 Starbucks locations. Plus, three out of our four wired broadband plans include Wi-Fi service at no extra charge. Our service enables mobile professionals to use laptop computers and personal digital assistants to connect wirelessly to the Internet and corporate networks at speeds up to 50 to 100 times faster than a dial-up connection. Customers can find all of our Wi-Fi locations — from restaurants to airports coast to coast — at www.attwifi.com.

Web Hosting and Design
We offer a wide spectrum of hosting solutions, website design services and other support for small and midsize businesses, from shared, managed and server collocation — with monitoring and reporting tools — to enhanced solutions like managed storage and security for mission-critical applications. We also offer new services such as Web site acceleration, caching, content distribution, streaming, enterprise messaging and uninterrupted access to critical data and applications. We deliver hosting services via 38 Internet data centers located around the world.

Network-Based Security
The AT&T network includes Internet Protect, a unique, network-based security system that serves as a first line of defense for company networks. Other available services include Intrusion Prevention, Distributed Denial of Service, and Managed Firewall Services.

Integrated Services

OfficeReach
By integrating wired and wireless voice, OfficeReach allows you to extend a common dialing plan to your employees' mobile phones. Call Management Features and Office Zones help ensure that your organization's wireless communication is for authorized business calls only.

Messaging
Our next-generation AT&T Unified Messaging enables small business customers to combine office phone voicemail, wireless phone voicemail, email and fax into one mailbox. Unified Messaging allows customers to view faxes over the Internet, receive message notifications instantly, compose and read voicemail messages from a computer, and listen to emails over phone via text to speech technology. Plus, the service lets customers consolidate and access all messages into one mailbox for office phone and wireless phone voicemail. With multiple ways of receiving message notification, it's easy to stay in control.

AT&T Remote Vault
The AT&T Remote Vault service enables small businesses to remotely access, copy and store data from PCs or laptops to an AT&T Internet Data Center, where it is centrally managed and securely protected. The service is fully automated and completely secure.

Local and Long Distance Voice

Local Service
Business customers can choose from a variety of calling plans tailored to meet specific business needs.

Long Distance and Toll Free
Choose from unlimited domestic calling plans, low per-minute rate plans or "block of time" plans for calls within the United States as well as international plans.

Call Management Features
A suite of call management features, such as Call Waiting ID, Three-Way Calling and voice mail service, provide the flexibility you need.

Voice over Internet Protocol (VoIP)
AT&T CallVantage digital voice service and AT&T Voice DNA^SM leverage AT&T's industry-leading global IP network to help reduce communication costs, including unlimited on-net, local, and long distance calling and faxing plans.

Conferencing
AT&T voice, Web and video conferencing programs allow small business customers to conduct meetings virtually, day or night, without making a reservation.

AT&T Local Search

AT&T Real Yellow Pages
AT&T Real Yellow Pages is the nation's most seen, most used and most trusted Yellow Pages. With more than 1,250 Yellow Pages editions, we are the largest directory publisher in terms of revenue.

According to syndicated industry research, in most of our markets, shoppers rely on AT&T Real Yellow Pages more than competitors' books by an average of three-to-one in publisher share.

Our on-the-street sales force meets face-to-face with local business owners to provide the best advertising options while gathering the most up-to-date information for our directories. This further improves our ability to serve small and midsize businesses as well as consumers.

We've also announced the trial launch of 1-800-YellowPages. Now available coast to coast, this service provides telephone listings to consumers free of charge by giving local and national advertisers the opportunity to sponsor calls through audio ads.

YELLOWPAGES.COM
A leading Internet Yellow Pages and local search site, YELLOWPAGES.COM delivers rich advertiser content under the most intuitive address in local search. In 2008, the AT&T Interactive Network handled more than 1.8 billion local searches.

YELLOWPAGES.COM provides users with a variety of useful tools that make it easier to access relevant local information — anytime, anywhere. Using YELLOWPAGES.COM, consumers can:

• Search by key word, business name or business type for local results.
• Refine search results by sorting according to business category, business name or products and services offered; search advertiser content for specific relevance; and expand or narrow listings according to geography.
• Initiate a free call to local businesses from any landline or wireless phone by clicking on a phone icon in an advertiser's listing.
• Find driving directions, advanced interactive maps with aerial and bird's-eye-view details, and view local traffic.
• Save listings to a personal address book for easy access at a later date.
• Browse local city guides to get real-time updates on local news and weather, traffic reports, sporting events, details on upcoming community events and scheduled performances, as well as insights into dining, nightlife and tourist attractions and other local information.
• Find out more about a business by viewing reviews and ratings, or by viewing a business's video profile. You can also add a rating and review of a business.

AT&T Directory Assistance
Our 1-800-YellowPages service offers free, nationwide ad-based directory assistance. This easy-to-use service, available from wired and mobile phones, gives callers free access to business listings while providing advertisers the opportunity to reach buyers at a critical moment in their purchasing decisions.

Advertiser Value
AT&T Local Search services give shoppers valuable information about products and services and deliver an excellent return on investment (ROI) to advertisers.

We offer small and medium businesses a single source for all their search advertising needs, including print and Internet Yellow Pages, Web sites with eCommerce capability and search engine marketing. We take the complexity out of search advertising and provide valuable sales leads to help businesses grow.

AT&T can also help advertisers build a compelling Web presence through additional Internet solutions, such as Web site design services, search-engine marketing, video profiles and other interactive solutions — all of which are also sold through our on-the-street directory sales force.

In addition, AT&T is the only company to provide targeted advertising through an Internet Protocol television (IPTV) platform, now available in select markets as part of our AT&T U-verse^SM TV service.

• According to industry research, print Yellow Pages are used by consumers more than any other search option. They are the most trusted of any medium, and business owners say they are the most effective medium for sales leads.
• Combined, the AT&T Real Yellow Pages and YELLOWPAGES.COM receive approximately 5 billion consumer searches a year for local business information and provide more than 1 million advertisers with valuable sales leads to help their business grow.