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 Consumer Tips: What the New AT&T Means for Residential Customers |
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The creation of the new AT&T is a landmark development in the telecommunications industry, creating a premier communications and entertainment company with an unsurpassed portfolio of services, compelling values and unmatched convenience.
The new AT&T family of companies is focused on delivering excellent value; simple, straightforward plans, billing and service; and flexible service bundles that enable customers to save while choosing the services that best meet their specific needs. Additionally, the new AT&T is well-positioned to deliver new communications innovations to consumers for years to come.
Even better news for consumers is that they will not need to take any immediate actions to continue to receive their reliable, competitively priced service packages from the combined company. Consumers can continue to order products, pay their bills and request customer service or repairs as they always have.
Consumers should keep the following facts in mind:
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No immediate action is required from customers of either the former SBC or AT&T unless they desire to change or add to their services. |
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After the merger closes, the combined company will continue to serve all former SBC and AT&T customers. |
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The new AT&T has comprehensive plans in place to ensure a smooth and efficient merger integration process, enabling the combined company to provide continuous services and top-notch service throughout the process. |
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At the same time, in the coming weeks, it is important for consumers to be wary of scam artists whose unethical activities can spike during times of transition and acquisitions. Safeguarding against communications scams and threats — ranging from “phishing” to identity theft to slamming — is critical. |
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Consumers should know that the new AT&T would never need to ask customers for their personal information as part of the merger integration process. Customers receiving a questionable request via phone or e-mail should contact the new AT&T directly before providing any information. |
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