Overview

AT&T is the communications provider of choice among large businesses. We serve thousands of customers on six continents, including all of the Fortune 1000.

We offer global, national, midsize and regional business customers — as well as wholesale and government customers — a reliable U.S.-based provider of integrated, high-quality and competitively priced services worldwide.

We provide service to our customers on our network through a global 24/7 customer-care operation that is first-rate. We offer proven infrastructure, global breadth, solid financial resources and a record of strong management.

By integrating our wired and wireless Internet Protocol (IP) networks, we will enable new applications that converge voice, data and video for our business customers over one of the world's most advanced IP networks.

Virtually every business today depends on the performance of its underlying network. That's why AT&T has invested billions to create the world's leading IP network and to back it with the reliability, security and performance measures that customers demand.

We will continue to set the standard for helping our customers transition from legacy technologies to IP-enabled voice, data and video solutions. Enhanced employee productivity, new operational efficiencies, increased network reliability and security and lower network costs — these are just some of the significant advantages our IP-based networks can deliver to businesses. And our networks also offer access to a full suite of applications, such as Virtual Private Networking (VPN), Voice over IP (VoIP), state-of-the-art hosting capabilities and advanced messaging and conferencing.

AT&T has an unsurpassed set of networking resources and assets that help customers deliver and share information seamlessly, including our global backbone, local high-bandwidth connections and wireless networks. We offer businesses a single source of sophisticated communications with unprecedented reach, including local, national and global along with both wireline and wireless access — designed and managed to their specifications.

We back our business solutions with an array of professional consulting and management services for network planning, design, deployment, security and ongoing management.

Our network enables customers large and small and across the industry spectrum — from enterprise and government to healthcare, education, manufacturing, etc. — to take advantage of:

• Dense local access with flexible tools and applications for ordering, maintenance and trouble-reporting.
• A robust, competitively priced suite of end-to-end solutions available regionally, nationally and globally.
• World-class research and development operations.
• An industry-leading, streamlined, personalized customer experience backed by knowledgeable service professionals.

Quick Facts

• AT&T is an industry leader in serving large business customers, serving thousands of businesses (including all of the Fortune 1000) on six continents.
• We have one of the world's most advanced and powerful global backbone networks, which carries 18.7 petabytes of data traffic on an average business day.
• We offer Multiprotocol Label Switching (MPLS)-based services available to 163 countries over 3,800 service nodes.
• Our network includes 38 Internet data centers across the globe.
• The AT&T global network includes more than 932,000 worldwide fiber route miles.
• AT&T's Enterprise services are widely regarded as industry-leading by analysts including:
• Gartner: AT&T is positioned in Gartner's "Leaders Quadrant" for:
  • Web Hosting and Hosted Cloud Infrastructure Services (July 2009)
  • Asia-Pacific Network Service Providers (April 2009)
  • Managed Security Service Providers (MSSPs) North America (April 2009)
  • Web Conferencing (July 2009)
  • Global Network Service Providers (January 2009)
  • Pan-European Network Service Providers, 2008 (December 2008)
  • U.S. Wireless Service Providers (August 2008)
  • Managed and Professional Network Service Providers, Worldwide (August 2008)
• Forrester: AT&T is a Leader in Domestic North American Managed MPLS Services, AT&T "has the greatest market presence, including the largest domestic managed MPLS customer base and revenues. It also has the strongest sales capabilities of any North American provider." (October 2008)
• IDC:
  • "AT&T Leading Provider of Global Networking to World's Largest Multi-National Corporations" (December 2008)
  • IDC rated AT&T favorably in a comprehensive analysis of wireless carriers for SMBs (July 2009)
• Frost & Sullivan: AT&T received Frost & Sullivan awards for:
  • 2009 Market Leadership Award in Retail Carrier Ethernet Services (June 2009)
  • 2009 North American Market Leadership Award in MPLS/IP VPN Services (June 2009)
  • 2009 North American Managed Security Service Providers Customer Value Leadership Award (February 2009)
  • 2009 North America Wholesale Communications Services Company of the Year Award in recognition of its unmatched service offerings and market leadership (January 2009)
  • 2009 Product of the Year for Wholesale Communications Services Award for its AT&T Voice over IP Connect Service (AVOICS) (January 2009)
• Compass Intelligence: Recognized AT&T Onward Small Biz Web site as the Top Resource among telecommunications providers and No. 2 Overall for small businesses online. (April 2009)
• ATLANTIC-ACM: AT&T received four "2009 Global Wholesale Carrier Excellence Awards" for Brand, Network, Customer Service and Voice Quality. (January 2009)
• AT&T Wins Two Carrier Excellence Awards in Atlantic-ACM 2009 Business Connectivity and Wireless Report Card. (August 2009)

Wireless/Mobility Solutions

AT&T is a leading wireless carrier based on subscribers, offering a wide variety of wireless voice and data solutions for enterprise customers.

Our unified wired and wireless salesforce makes it simple and seamless for business customers to buy all of their services from a single point of contact.

We help businesses integrate wireless technologies, services and devices with existing voice and data networking capabilities. We provide seamless access to corporate networks, from virtually anywhere, anytime, regardless of the device.

AT&T has the best international coverage of any carrier worldwide. Our nationwide GSM/GPRS (Global Standard for Mobile Communications / General Packet Radio Service) footprint covers 100 percent of our service area. GSM is the world's most popular wireless phone technology, used by more than 3.8 billion worldwide.

We also provide the largest national high speed wireless data network — the EDGE (Enhanced Datarate for GSM Evolution) network — available in 13,000 cities and along almost 40,000 miles of U.S. highways.

With the largest international coverage of any U.S. wireless carrier, we enable customers to make calls on all seven continents and in more than 215 countries. We also enable wireless data-roaming in more than 185 countries for laptops, BlackBerry devices, Smart Devices and other data services and third-generation (3G) service in more than 100 countries.

Supercharging our EDGE network, we have rolled out our 3G BroadbandConnect service, which uses UMTS/HSPA (Universal Mobile Telecommunications System/High Speed Packet Access) technology. This worldwide standard for wide-area wireless data communication is based on the GSM standard.

We were the first wireless carrier in the world to widely deploy HSPA technology, which enables customers to download and upload photos, videos, and other content from their wireless phones and PCs.

AT&T completed the first High Speed Uplink Packet Access (HSUPA)-enabled network in the United States in June 2008. The deployment completes the transition of the AT&T 3G network to HSPA standards, marking the only full transition by any U.S. wireless provider to this latest generation of wireless broadband capabilities.

To address the unique needs of business customers, we offer a wide variety of wireless voice and data services, devices and service plans for enterprise customers through our Enterprise Mobility Solutions portfolio.

AT&T's Enterprise Mobility Portfolio delivers:

A Complete Portfolio of Wireless Solutions
Our integration and consulting teams help customers develop, deploy, manage and maintain their wireless solutions. We provide a fully integrated offering, including single bill and contracting, application design and integrated account management. This builds upon our expertise for deploying large-scale mobile solutions, including services such as:

• Line-of-Business Application Solutions — AT&T Consulting and Integration Solutions, combined with our wireless expertise, provides a comprehensive portfolio of line-of-business application solutions for companies seeking integrated wireline/wireless solutions. With this portfolio, we are serving companies in the Consumer Packaged Goods, Healthcare, High-Tech Manufacturing, Insurance, Legal, Telecommunications, Transportation and Utilities industries.
• Wireless e-mail — We are the leading provider of wireless e-mail for businesses and mobile professionals. We partner with the industry's leading software providers — including BlackBerry, GoodLink, Microsoft Direct Push and XpressMail — to offer an array of e-mail and messaging solutions to meet the needs of enterprise customers,
• A variety of devices to service business customer needs, including:
  • Enhanced Data Phones — Professional phones with Web browsing and messaging capabilities, including text messaging, multimedia messaging and instant messaging.
  • Windows Mobile Smartphones — Top-of-the-line data phones with Windows Mobile 6.0 software.
  • Integrated PDAs — The latest BlackBerry^® devices, Palm^® Treos, Pocket PCs and Symbian devices.
  • Specialized Devices — The most rugged devices to meet the unique and industry-specific demands of companies.
  • Hearing Aid-Compatible Phones and Devices — Handsets that minimize interference with hearing aids as well as wireless devices that are light, mobile and packed with features to make writing and text messaging easier.

Wireless Business Continuity Options
Our comprehensive portfolio of wired services gives customers the option of using wireless as a disaster recovery option for terrestrial services, including:

• Commercial Connectivity Service (CCS) — CCS provides flexible configurations for reliable network-to-network connections for remote wireless access to enterprise data resources.
• Wireless Wide Area Network (WWAN) — WWAN connectivity solutions allow customers to use wireless as a flexible, economical, and secure option for backup connectivity.

Fixed Wireless and Seamless Mobility
We continue to test emerging technologies, such as WiMAX, and explore technologies that enable the convergence of customers' wired and wireless services.

Wireless and Wireline Integration
With integration into AT&T's global, MPLS-based IP network, wireless service becomes an extension of the customer's wired environment. We provide a single sign-on for VPN customers by integrating a PC Cellular Card with the AT&T Global Network Client and providing integrated help desk support.

• AT&T Global Network Client — Single sign-on for wireless and wired network connectivity for mobile employees. An on-the-go workforce is simply an endpoint on our customers' business networks, as employees can connect virtually anytime, anywhere. The AT&T Global Network Client is integrated with Broadband Connect service to enable high speed wireless access.
• Wi-Fi Service — The AT&T Wi-Fi network is the nation's largest, with service in more than 100,000 hot spots in countries around the world (including company-owned and third-party roaming locations) — including 7,000 Starbucks locations. The service enables mobile professionals to use laptop computers and mobile devices to wirelessly connect to the Internet and corporate networks at speeds up to 50 to 100 times as fast as a dial-up connection.
• Wireless Local Area Network (LAN) Service — Offers end-to-end support for the Wireless LAN, its connection to the wired LAN/Wide Area Network (WAN) and connectivity to other devices. We support industry-leading hardware and provide a range of management services to the wireless access point.

On-Line Customer Experience, Contract, Billing Integration
We are working to integrate contracting, billing and choices in our corporate programs. We provide customers with a single source to support all of their wireless and wireline needs, including:

• AT&T BusinessDirect^® — An award-winning portal for customers, BusinessDirect^® enables customers to manage their networking service and performance in real time from their own desktop. Features include:
  • Premier — A cost-effective online tool that puts control in customers' hands, enabling them to purchase, activate, monitor and manage their wireless portfolio.
  • Enterprise on Demand — This state-of-the-art online portal allows customers to control real-time activations/deactivations for large-scale wireless data deployments.
  • OfficeReach — This program allows businesses to extend a common dialing plan to employees' mobile phones and integrate fixed and wireless voice communications. Corporate Digital Advantage (CDA) — CDA provides a large-scale program that satisfies the requirements of the largest corporations yet is flexible enough to suit medium-sized businesses.

Dedicated Account Support
Today, AT&T offers integrated account support, customer service, sales and service management to our enterprise customers.

IP VPN

AT&T offers a set of Internet Protocol (IP)-based, Virtual Private Network (VPN) solutions that use IP connectivity to create secure, cost-effective business networks. Solution options include premises-based VPN and fully managed, network-based VPN solutions as well as integration with wireless network cards. Businesses can use any combination of network access technologies, enabling them to utilize existing network connections as they expand IP-based network capabilities.

Voice over IP

AT&T offers a portfolio of network-based and premises-based VoIP solutions and supports legacy TDM and IP PBX customer premises equipment, giving businesses the flexibility to best meet their needs. We support a range of adoption strategies, enabling business customers of all sizes to migrate to VoIP at their own pace.

Hosting and Applications

AT&T offers a spectrum of hosting solutions, from shared, managed and server collocation to enhanced solutions that include managed enterprise and eBusiness applications, managed storage and managed security for mission-critical functions. Our services include application acceleration, virtualization, application development and management, Software as a Service (SaaS) enablement, content distribution, enterprise messaging and uninterrupted access to critical data and applications. We deliver our hosting services via 38 Internet data centers across the globe.

Security and Business Continuity

Network-Based Security — The AT&T network includes Internet Protect^®, a unique carrier network-based security service analysis and notification service that offers advanced information regarding potential real-time attacks. It serves as a first line of defense for enterprise networks. This proactive cyberthreat-alerting service can identify and act against potential security threats before they can reach and impact enterprise networks.

CPE-Based and Managed Security — We provide a range of premises-based and managed security products to protect business and government networks against intrusion and attacks. These offerings include firewall security and administration, intrusion prevention and detection, token authentication services and security professional services. We also offer advanced network-based security services to further strengthen our industry-leading portfolio. These include a network-based firewall, secure email and message management with antivirus/antispam capabilities, intrusion prevention, web and IM filtering, and Distributed Denial of Service (DdoS) mitigation.

Local and Long Distance Voice

Local Voice
Business customers can choose from a set of feature-rich and reliable local services that support high-volume calling or basic local calling.

Long Distance Voice
We provide voice and data solutions across the United States and to virtually any location worldwide, offering enterprise customers value, convenience and reliability.

Toll-Free Services
Our toll-free services support Intrastate, Interstate and International calling and provide toll-free advanced features for announcements, routing, transfer and control to help our customers deliver a superior calling experience.

Unified Communications Solutions

AT&T's IP network is the linchpin in delivering a rich set of unified communications applications at the scale needed by enterprises operating in global and dynamic environments. Our array of innovative conferencing and messaging solutions help enterprises strengthen their efficiency and effectiveness.

Unlimited Conferencing
AT&T Connect combines voice, web and videoconferencing in one product, enabling you to provide unlimited conferencing and collaboration to everyone in your company for one fixed, affordable cost. Designed for the unique needs of mid- to large-sized enterprises, AT&T Connect differs from other conferencing products by delivering an enterprise-class application that transforms voice, web and video conferencing from multiple-point tools into one core communication product that can be given to everyone in your company, like email.

Audioconferencing
This solution allows customers to conduct teleconferences anytime, day or night, without ever having to make a reservation. Executive teleconferencing allows for even greater personalization of special conference calls.

Videoconferencing
Our video bridging service allows two or more sites to join the same pre-scheduled video conference call at any time and from anywhere.

Web Conferencing
Businesses can easily add a visual dimension to audioconferencing via the Internet for presenting documents, diagrams and illustrations from remote locations.

Corporate Crisis Management Service
Dedicated, on-demand conference bridges provide emergency teleconferencing capabilities if a crisis or disaster should occur.

Data and Managed Data Solutions

High Speed Internet
Combine award-winning with premium features and topnotch reliability — it all adds up to AT&T High Speed Internet. As the nation's leading broadband provider, with more than 17.1 million lines in service, we give our customers unmatched levels of personalization, customization and interactivity that allow users to get the information they want, when they want it. Customer-driven features include multiple e-mail accounts, comprehensive safety and security features, and a variety of other features that add up to an excellent choice for small branch offices, remote users and telecommuters.

Data Transport
We offer the industry's leading portfolio of traditional networking technologies for both voice and data. These technologies will continue to play a critical role in IP communications in the coming years. Data-transport options include:

• Dedicated communications circuits with pre-subscribed bandwidth.
• ISDN solutions for low-cost, high speed voice and data communications.
• Private line service for dedicated, point-to-point networking.
• Asynchronous Transfer Mode (ATM) service to transmit high-bandwidth data across town or across the country for such applications as videoconferencing, medical imaging, financial transactions or high-quality voice over a data network. ATM solutions provide high bandwidth with low latency and high reliability.
• Frame Relay service, designed to economically transmit data at high bandwidth using any network protocol. Ideal for connecting a number of company or partner facilities without multiple lines or access facilities.
• Switched Ethernet, a metro-area virtual private network providing high speed bandwidth for multiple business locations.

Optical Networking
AT&T offers an array of high-bandwidth metropolitan optical network solutions that provide reliable data delivery at the highest speeds possible for today's large enterprise needs. Our portfolio includes:

• SONET or Wavelength-Based Services, which enable customers to combine all of their network needs for voice, video and data on a single robust and resilient network.
• Dense Wavelength Division Multiplexing (DWDM) Service, an optical technology used to increase bandwidth over existing fiber-optic backbones. This ultra-available service provides affordable network infrastructure, high availability of bandwidth and makes a great choice for business continuity.
• FibreMANSM Service, a fully managed, network-based data storage connection solution that uses Fibre Channel, a highly reliable interconnection protocol that allows concurrent communications among workstations, mainframes, servers, data storage systems and other peripherals. Customers can benefit from the cost advantages and efficiencies of Ethernet while choosing from point-to-point and switched metro solutions:
  • GigaMAN^® Service is a dedicated, fiber-optic, point-to-point gigabit Ethernet solution that links local area networks (LANs) within a metropolitan or regional area.
  • OPT-E-MAN^® is a switched Ethernet solution that connects LANs within the same metropolitan area.
  • OPT-E-WANSM is a global, virtual private local area network service that connects LANs with all the ease and efficiency of a single point-to-point Ethernet connection.

Consulting and Integration Solutions

Our consulting and integration solution experts help enterprise customers in the strategic planning, design, building, management and maintenance of advanced communications networks. Our consultants focus not only on the immediate project but also on such long-term strategic needs as improving productivity, reducing complexity and strengthening ROI. Areas of specialization include:

• Network design, transformation and convergence.
• Network security and security-policy development.
• Application development.
• Network and systems-operations management.
• Advanced infrastructure.
• Business-continuity planning.
• Enterprise-operating systems.
• Wireless planning and deployment.
• Data-center design and management.
• Project management.

Contact Center Solutions

AT&T helps businesses improve their contact center performance through advanced network technology and solutions. These include advanced call-routing and call-processing, migration from legacy systems to media-independent technologically converged call centers, agent-free automation and call-center technology consulting.

From traditional toll-free services to fully managed, integrated, multi-media network and premises solutions, AT&T has the services, resources and capabilities to develop, deploy and manage a solution that is right for you and your business.

Multi-Enterprise Collaboration

Sterling Commerce, a subsidiary of AT&T, develops innovative software and services that help organizations optimize the performance of their partners, suppliers, and customers. Through Sterling, we help our customers thrive in a global economy by connecting their business communities, processes, and technology. In addition, Sterling business applications help customers improve profitability and streamline their operations.

Business Equipment and Systems

AT&T supports a full line of reliable, state-of-the-art telephony equipment and systems to meet a wide range of business needs.

Local Search

AT&T Real Yellow Pages is the nation's most seen, most used and most trusted Yellow Pages. It is the largest directory publisher in terms of revenue, with more than 1,250 Yellow Pages titles. In 2008, the AT&T Interactive Network handled more than 1.8 billion local searches.

Digital Media Solutions^SM

AT&T offers an integrated comprehensive portfolio of content management and delivery solutions that enables you to effectively manage, package, and distribute your video and rich multi-media web content across a wide range of networks to the computer, the television, and mobile computing devices such as the iPhone and the Blackberry^®.

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