AT&T U-verse TV Marks 2 Million Customer Milestone
Continuing its Steady Rollout of U-verse Enhancements, AT&T Introduces Fastest Surfing Speed Ever with Up to 24 Mbps Service
New York, New York, December 9, 2009
AT&T* today announced at the UBS 37th Annual Global Media and Communications Conference that it will reach its 2 millionth AT&T U-verseSM TV customer today. In the last year, AT&T has added one million customers to the award-winning TV service available to millions of homes across 22 states.
AT&T today also announced the launch of AT&T U-verse High Speed Internet Max Turbo, which offers broadband speeds of up to 24 Mbps downstream and up to 3 Mbps upstream. Available today for AT&T U-verse residential and small business customers in the Austin, San Antonio and St. Louis markets, Max Turbo is the fastest Internet package available from the nation's leading provider of broadband services. AT&T plans to roll out the service to additional U-verse markets in the future.
“This has been an outstanding year for U-verse, and we’re glad that customers are responding to the value, choice and simplicity we’re adding to this service,” said Ralph de la Vega, chief executive officer of AT&T Mobility and Consumer Markets. “Customers love that they can get a complete and integrated quad-play of services with U-verse, and that’s why we continue to enhance our entire bundle with new apps and more broadband choices. We’ve shown what we can do with our advanced IP platform, and we’re not done yet.”
AT&T U-verse High Speed Internet Max Turbo is available to eligible residential customers for $65 a month, under current promotional offers, as part of a bundle with AT&T U-verse TV. Professional standard installation is included for new U-verse TV customers, and current U-verse Internet customers can upgrade their package at any time without additional installation costs or appointments. New residential U-verse customers who bundle U-verse TV (U200 or higher), U-verse Internet (Pro or higher) with Wireless 450 (or higher) or U-verse Voice Unlimited will receive $200 back.
AT&T U-verse High Speed Internet Max Turbo is available to eligible small business customers for $95 a month.
Throughout 2009, AT&T has continued to make the U-verse experience better with more apps, service enhancements, new broadband speeds and more. In 2009 alone, AT&T U-verse:
- Launched 13 U-verse TV apps, bringing the total number of TV apps to 21 and giving U-verse TV customers more control and interactivity with their favorite content. Two of the most recent app additions include the award-winning Multiview, which lets you watch up to four channels at one time on your TV screen; and Santa Tracker, which lets families visit the North Pole to play holiday games, listen to sing-a-longs, follow Santa around the globe on Christmas Eve and more.
- Added more than 25 High Definition (HD) channels, bringing the U-verse TV HD channel lineup to more than 110 HD channels in every U-verse TV market. U-verse continues to offer more HD channels than the major cable providers in every U-verse TV market.
- Enhanced the Total Home DVR experience to include Mobile Remote Access for the iPhone, an app that allows you to schedule and manage DVR recordings and easily search U-verse TV program listings from your iPhone. AT&T also added the capability to schedule and delete recordings from any U-verse connected TV in the home.
- Continued to deliver more broadband choice by launching Max Turbo. AT&T also added extra value for U-verse High Speed Internet Max customers by increasing speeds from up to 10 Mbps to up to 12 Mbps — a 20 percent speed increase at no extra charge.
- Expanded U-verse availability in the Southeast region. U-verse TV is now available in all 22 states of AT&T’s traditional footprint, and the advanced fiber network passes more than 20 million living units.
- Ramped U-verse Voice availability. U-verse Voice is now available in all 120 markets that offer U-verse TV, giving consumers another option for their home phone services and more quad-play integrated features.
- Ranked “Highest in Customer Satisfaction in the South and West Regions Two Years in a Row,” according to the J.D. Power and Associates 2008 and 2009 Residential Television Service Provider Satisfaction StudiesSM.
Customers continue to respond to the convenience and integration that AT&T U-verse bundles provide. As of the end of the third quarter, more than 90 percent of U-verse TV customers bundle High Speed Internet, more than 60 percent of new U-verse TV customers bundle U-verse Voice, and more than 75 percent of U-verse TV customers have a triple- or quad-play.
AT&T U-verse TV is the only 100 percent Internet Protocol-based television (IPTV) service offered by a national service provider, making AT&T U-verse one of the most dynamic and feature-rich services available today. For additional information on AT&T U-verse — or to find out if it’s available in your area — visit www.att.com/u-verse.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest 3G network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. AT&T offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verseSM and AT&T | DIRECTVSM brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T’s Yellow Pages and YELLOWPAGES.COM organizations are known for their leadership in directory publishing and advertising sales. In 2009, AT&T again ranked No. 1 in the telecommunications industry on FORTUNE® magazine’s list of the World’s Most Admired Companies.
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AT&T U-verse services are provided by AT&T local telephone companies. Geographic and service restrictions apply to AT&T U-verse. Call or go to www.uverse.att.com to see if you qualify. Customizing options require AT&T U-verse High Speed Internet Service. Wireless phone with Internet access required and standard data charges may apply. Full Total Home DVR functionality requires a receiver for each additional TV at $7 per month each. HD Service. A monthly $10 HD Technology Fee applies for access to HD service. Subscription to an AT&T U-verse programming package and an HDTV required. HD channel availability varies by package selected. HD Premium Tier available for an additional $5 per month and requires subscription to HD service for $10 per month. Multiview: Channels/content available for viewing in Multiview are based on TV package and additional programming purchased. Mobile Remote Access: AT&T U-verse High Speed Internet Account required. Standard data charges may apply.
AT&T U-verse received the highest numerical score among television service providers in the South and West in the proprietary J.D. Power and Associates 2008-2009 Residential Television Service Satisfaction StudiesSM. 2009 study based on 28,118 total responses from measuring providers in the South (13) and West (10) regions and measures consumer satisfaction with television service. Proprietary study results are based on experiences and perceptions of consumers surveyed in January, March and June, 2009. Your experiences may vary. Visit jdpower.com
$200 AT&T Reward Card Offer: Offer ends 3/20/10. Available to residential customers ordering new U-verse U200 or higher and new U-verse Internet Pro or higher with new or renewal of wireless 450 or higher plans or new U-verse Voice Unlimited. Offer may not be combined with other AT&T promotional offers on the same services. Offer will be provided in the form of AT&T Reward Visa® Prepaid Cards. Redemption details provided to customer within 4 weeks of activation of qualifying service. Card sent to customers 4-6 weeks after redemption. Redemption requires customer to retain qualifying service a minimum of 30 days and at time processing of reward is completed. The AT&T Reward Visa® Prepaid Card is not redeemable for cash and may not be used at automated gasoline pumps or for cash withdrawal at any cash dispensing locations. Card may not be used to purchase AT&T products and/or services in certain states. Card expires 90 days after issuance. See cardholder agreement and card carrier for other terms and conditions. [For more details go to http://rewardcenter.att.com/myrewardcard/agreement.pdf]. Visa prepaid cards are issued by MetaBank pursuant to a license from Visa U.S.A. Inc.
Cautionary Language Concerning Forward-Looking Statements
Information set forth in this news release contains financial estimates and other forward-looking statements that are subject to risks and uncertainties, and actual results may differ materially. A discussion of factors that may affect future results is contained in AT&T's filings with the Securities and Exchange Commission. AT&T disclaims any obligation to update or revise statements contained in this news release based on new information or otherwise.