Customer Experience News
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RECENT TOP NEWS
August 1, 2012
Customers visiting one of AT&T’s more than 2,300 retail stores nationwide get an enhanced experience and fast service, made possible, in part, by AT&T’s innovative use of technology. Learn more about AT&T’s customer experience
July 26, 2012
February 2, 2011
For the second consecutive quarter, customers ranked AT&T highest in customer service satisfaction, according to the National Customer Service Survey (NCSS) by Vocalabs. Vocalabs’ research shows that in the fourth quarter of 2011, 69 percent of AT&T customers surveyed had high levels of satisfaction with their customer service calls, AT&T customer service representatives and the automated part of the customer service call.
November 18, 2011
AT&T Opens Flagship Retail Store on Chicago's Famed Magnificent Mile
Chicago, Illinois, August 30, 2012
AT&T Recognized by CIO Magazine for Use of Technology to Enhance Customers' Retail Experience
Dallas, Texas, August 1, 2012
Local American Idol Haley Reinhart to Participate in Opening Celebration of the AT&T Retail Innovation Center
Chicago, Illinois, May 3, 2012
AT&T Opens News Retail Store in Oak Lawn
Dallas, Texas, March 7, 2012
AT&T Opens New Store in Greenville
Greenville, North Carolina, March 6, 2012
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AT&T CUSTOMER EXPERIENCE FACTS
- AT&T provides customer support in more than 160 languages, including Arabic, Farsi, Japanese, Korean, Mandarin, Polish, Vietnamese and more.
- AT&T operates more than 2,300 retail stores, including more than 700 with service and collateral in Spanish.
- We have a dedicated team of employees helping customers in social media channels, including Facebook and Twitter.
- Our National Center for Customers with Disabilities (NCCD) offers accessibility support and a wide range of communications services to customers with vision, hearing, mobility and speed limitations.
- In 2010, we had over 5 million online chat sessions with customers at att.com.
- We value customer feedback. We conduct more than 5 million customer interviews each year, including surveys of former and returning customers. Your comments help determine what we do and how we serve you.