Customer Experience News
AT&T Opens Flagship Retail Store in Chicago
August 30, 2012
AT&T is moving in at Chicago’s famed Magnificent Mile on Sept. 1. The one-of-a-kind store is a place where customers can explore the latest in wireless technology and discover the meaning behind “It’s what you do with what we do.”
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RECENT TOP NEWS
August 1, 2012
AT&T Wins CIO 100 Award for Fifth Year
Customers visiting one of AT&T’s more than 2,300 retail stores nationwide get an enhanced experience and fast service, made possible, in part, by AT&T’s innovative use of technology. Learn more about AT&T’s customer experience
July 26, 2012
Shop Happy: Four Tips for 4G Device Shopping
Upgrade your 4G device and your knowledge with our quick tips for becoming a savvy smartphone shopper. Check out the video to learn more
February 2, 2011
AT&T Ranks No. 1 in Customer Service Survey
For the second consecutive quarter, customers ranked AT&T highest in customer service satisfaction, according to the National Customer Service Survey (NCSS) by Vocalabs. Vocalabs’ research shows that in the fourth quarter of 2011, 69 percent of AT&T customers surveyed had high levels of satisfaction with their customer service calls, AT&T customer service representatives and the automated part of the customer service call.
November 18, 2011
One-of-a-Kind AT&T Retail Store Opens in the Chicago Area
AT&T's new 10,400 square-foot retail store in Arlington Heights, Ill., showcases innovative products and serves to gather customers' feedback on new retail concepts — all designed to help shape the ultimate customer experience across AT&T's more than 2,300 stores nationwide.
RELATED RELEASES
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AT&T Opens Flagship Retail Store on Chicago's Famed Magnificent Mile
Chicago, Illinois, August 30, 2012
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AT&T Recognized by CIO Magazine for Use of Technology to Enhance Customers' Retail Experience
Dallas, Texas, August 1, 2012
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Local American Idol Haley Reinhart to Participate in Opening Celebration of the AT&T Retail Innovation Center
Chicago, Illinois, May 3, 2012
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AT&T Opens News Retail Store in Oak Lawn
Dallas, Texas, March 7, 2012
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AT&T Opens New Store in Greenville
Greenville, North Carolina, March 6, 2012
HOW TO REACH US
- Online in English, in Spanish and in other languages
- At an AT&T retail store
- On Facebook
- On Twitter
- On other social media channels
- In our online forums
- By phone: Dial 611 from your AT&T wireless phone or 800-ATT-2020 (800-288-2020)
AT&T CUSTOMER EXPERIENCE FACTS
- AT&T provides customer support in more than 160 languages, including Arabic, Farsi, Japanese, Korean, Mandarin, Polish, Vietnamese and more.
- AT&T operates more than 2,300 retail stores, including more than 700 with service and collateral in Spanish.
- We have a dedicated team of employees helping customers in social media channels, including Facebook and Twitter.
- Our National Center for Customers with Disabilities (NCCD) offers accessibility support and a wide range of communications services to customers with vision, hearing, mobility and speed limitations.
- In 2010, we had over 5 million online chat sessions with customers at att.com.
- We value customer feedback. We conduct more than 5 million customer interviews each year, including surveys of former and returning customers. Your comments help determine what we do and how we serve you.
