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Media Kits

Our Mission

Delivering a valuable customer experience is crucial to the success of any business. At AT&T, it's at the center of everything we do, every day.

Our goal is to treat all of our customers as if they are our only customer. We do this by providing thoughtful, caring and prompt attention. Our focus is on:

  • Connecting people with their world, everywhere they live and work.
  • Driving innovation in wireless, entertainment and other communications services.
  • Consistently demonstrating a passionate commitment to customer care.
  • Listening to our customers and responding to their needs.

How to Reach Us

An AT&T Customer Service Representative is available around-the-clock to assist you. Simply dial 1-800-ATT-2020. Or go online for support:

Related News Releases
June 30, 2009

AT&T Becomes First Wireless Carrier to Receive Accreditation from Every Better Business Bureau in the U.S.

Oct 1, 2008

AT&T U-verse TV Premieres As Highest Ranked in J.D. Power and Associates Rankings for Residential Television in Three Regions Nationwide

Sep 17, 2008

AT&T Launches Customer-Focused Wireless Policy Portal

June 24, 2008

AT&T Assists Midwest Flood Victims and Recovery Efforts through Donations, Volunteer Programs

June 17, 2008

AT&T Earns High Marks in Small Business Services Report from Leading Market Research Firm

Related Media Kits

AT&T Smart Limits
Educating and empowering parents by connecting them with safety tools for wireless, wireline, Internet and video services.

AT&T Vital Connections
Educating and empowering parents by connecting them with safety tools for wireless, wireline, Internet and video services.

AT&T Support for the Troops
AT&T and its employees are deeply grateful for the sacrifices that military personnel make every day for the nation and share the desire to ensure that they have an affordable way to call home.

AT&T — Committed to Giving, Inclusion and Social Responsibility
We pledge to make the communities where we live and work as strong and vibrant as they can be.
Employee Dedication to Service

Keeping Communications Afloat

In Jefferson, Wisconsin, Network Services employee Mark Mohr went above and beyond this June to keep a Litespan cabinet working in the face of rising flood waters. As rains persisted, pumps kept running to keep equipment dry. Mohr is just one of many AT&T employees and volunteer retirees working to assist communities when disaster strikes.

Watch video coverage of Mark's efforts on ireport.com.

AT&T Vail Award

The Vail Award honors AT&T employees or retirees who provide heroic acts and outstanding support for the company and the community at large.

AT&T communications technician Navor Hernandez, Jr. (left), displays his Gold Vail Award with AT&T Executive Vice President – Global Enterprise Solutions José Gutiérrez. Hernandez heroicly pulled a victim to safety from a burning vehicle.

AT&T Whitacre Award

The Whitacre Award is our company's highest honor, bestowed upon employees who demonstrate outstanding customer service.

Ed Stauth and Melissa Lucht (first and third from left), Whitacre Award winners, with Chairman and CEO Randall Stephenson and Senior Vice President - Centers Support Terry Bailey

Related Links

Learn more about the customer-friendly wireless plans and policies we offer.

View our Customer Service Timeline.

Customer-Friendly Wireless Sales Disclosure Documents
AT&T leads the industry in educating customers about their new service at the point of sale. New customers receive a personalized, easy-to-understand summary of their calling plan and its features, including an estimated first bill and an estimated ongoing bill — so there are no surprises. If you sign up over the phone or via the Web, AT&T will mail you the above information in a personalized, easy-to-understand welcome document.

The 2008 American Customer Satisfaction Index (ACSI), which measures customer satisfaction in a variety of industries, registered its first gain in a year. AT&T received strong rankings for its home phone and wireless phone services. Read more.

AT&T honored for innovative customer service.

My MEdia Net gives you access to all the cool things you can do with your wireless phone — email, Web sites, games, and more. It is wireless Internet access for your wireless device.