Hilton Worldwide today announced that it has entered into a strategic agreement with AT&T* for a fully-managed suite of Wi-Fi and Internet services. AT&T, one of the largest providers of hosted Internet access in the hospitality industry, will provide Hilton Worldwide’s ten brands with a high-quality online experience for guests in more than 3,200 properties in the United States, Canada and Puerto Rico.
AT&T will manage and operate Hilton Worldwide’s “Stay Connected” program, which provides guests with access to high-speed Internet services. Hilton Worldwide’s properties will receive fast AT&T Wi-Fi and wired connectivity over a common high-speed Internet access platform, making it more convenient for guests to get online in their hotel rooms, meeting spaces and public areas.
“We are delighted to collaborate with AT&T to deliver simplified, high-quality Internet offerings to our guests,” said Robert Webb, Hilton Worldwide’s Chief Information Officer. “Delivering world-class guest experiences is what we do best, and by working with industry leading providers like AT&T, our guests will have even better access to cutting-edge technology and the highest levels of hospitality.”
Hilton Worldwide and AT&T have a long-standing relationship. AT&T has provided Hilton Worldwide with network equipment, design and installation since the inception of the “Stay Connected” program in 2005. Over time, Hilton Worldwide will systematically transition to AT&T all management and support functions for its online operations across its portfolio of hotels in the United States, Canada and Puerto Rico. AT&T will oversee network operations, guest Internet support, network engineering, software development and 24/7 network monitoring for Hilton Worldwide’s Wi-Fi and Internet services.
“We know how important it is to deliver a world-class customer experience, and we are pleased to expand our relationship with Hilton Worldwide and work together to enhance and improve the experience guests have at their properties,” said Ron Spears, President and CEO, AT&T Business Solutions.
With this agreement, AT&T becomes part of the Hilton Worldwide Innovation Collaborative. Through the Innovation Collaborative, Hilton Worldwide is joining with world-class technology providers to maintain its position as the leader in hospitality technology.
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