AT&T Office@Hand App Helps Small Businesses Easily Set Up, Manage, and Access Their Office-Based Phone Systems in the Cloud

Dallas, Texas, February 01, 2011
newsrelease


AT&T* today announced its AT&T Office@Hand app for iPhone, a mobile PBX application which allows small businesses with an existing wireless account from AT&T to configure and manage their office phone system on-the-go. The app, available now on the App Store, represents the latest example of AT&T's commitment to help small businesses wirelessly enable their operations and expands the company's portfolio of fixed mobile communication capabilities.

The AT&T Office@Hand app works with existing mobile or fixed-line phones, offering professional phone system features such as auto-receptionist, multiple department and employee extensions, voicemail, rules for call handling, faxing, on-hold music and more. The app not only provides small business owners and employees access to these features, but also enables them to update, configure and manage their office phone system while away from the office. There is no hardware set up or technical skills required to use the app. 

"Small businesses and their employees are on the go more than ever before, and it's vital that their customers can reach them whenever and wherever they are," said Ebrahim Keshavarz, AT&T Vice President of Small Business Product Management. "The Office@Hand app is the ideal tool to drive mobile productivity for small businesses, connect their workforce, and enhance their company’s image by taking their communications into the cloud.  Office@Hand extends our voice portfolio and demonstrates leadership in AT&T mobility and application services."

AT&T Office@Hand provides small businesses with a cloud-based mobile PBX solution that addresses the changing needs of business customers. Key features include:

  • Ability to signup, activate and configure the business phone system in minutes
  • Auto-receptionist and custom greetings
  • Multiple department and user extensions with voicemail boxes
  • Advanced call handling rules such as custom business hours
  • Business call logs, visual voice mail and faxes separate from personal messages
  • Ability to forward voice mail and faxes to anyone via email
  • Display the business Office@Hand phone number as the Caller ID when making calls
  • Ability to transfer live calls between mobile and land lines

The AT&T Office@Hand app is available for free from the App Store on iPhone or at www.itunes.com/appstore or at the AT&T AppCenter. The AT&T Office@Hand service costs between $14 and $16 per month, per user, depending on the number of users. There is no additional setup fee or maintenance fees, significantly reducing start-up costs.

Monthly charges for all users will appear on the business owner's or administrator's AT&T wireless bill or the bill of the authorized person initiating the Office@Hand account set-up. Service is available for a free 30-day trial to AT&T wireless customers. All employees can be included as users of the Office@Hand business phone system, regardless if they are wireless users or not.

Office@Hand is made possible through an exclusive relationship with RingCentral Inc., an industry leader for innovative cloud based business phone systems platform serving customers worldwide.

“AT&T Office@Hand combines the power of the AT&T mobile broadband network with the innovation of RingCentral’s cloud computing platform to give small businesses new communications tools,” said Vlad Shmunis, CEO of RingCentral. “With our technology, small businesses can easily set up, activate and manage a business phone system directly from select mobile devices, enabling them to be significantly more productive.”

For a brief video showcasing the capabilities of Office@Hand, please click here.

Small businesses wanting more information or who are looking to purchase or activate Office@Hand should visit www.att.com/officeathand. For information about other AT&T products and services, as well as free business resources, such as white papers, webinars, and best practices, visit AT&T’s Small Business website.

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About RingCentral
RingCentral provides cloud computing based business phone systems. With top industry honors, including PC Magazine Editor's Choice Award, Small Business Computing Excellence in Technology Award, and the 2010 World Economic Forum Technology Pioneer Award, RingCentral delivers cloud based phone systems platforms and services that are designed for the modern mobile and distributed business world, at a fraction of the cost of traditional systems. Headquartered in San Mateo, California, RingCentral is privately held, with investors including Cisco, Khosla Ventures and Sequoia Capital. For more information, please visit: www.ringcentral.com.

About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation's fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. A leader in mobile broadband, AT&T also offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising. In 2010, AT&T again ranked among the 50 Most Admired Companies by FORTUNE® magazine.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/rss. Or follow our news on Twitter at @ATT. Find us on Facebook at www.Facebook.com/ATT to discover more about our consumer and wireless services or at www.Facebook.com/ATTSmallBiz to discover more about our small business services.

© 2011 AT&T Intellectual Property. All rights reserved. Mobile broadband not available in all areas. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

IMPORTANT INFORMATION: You, your company, or an employee of your company must be an AT&T Mobility subscriber and receive a bill from AT&T Mobility to subscribe to Office@Hand. A minimum of two users is required. BlackBerry® and iPhone users can download the Office@Hand application to their phone and manage the Office@Hand functions from their phone. Minimal data synchronization charges may apply when using the application to place calls from iPhone and BlackBerry devices. Other device owners, both wireline and wireless, must access and manage the Office@Hand functions online through a Web browser. Price does not include taxes, surcharges, fees or wireless airtime minutes or data usage or other charges that a wireless or wireline carrier may impose for airtime, data, or other charges when using Office@Hand. Wireless airtime minutes and data usage will decrement from you or your company’s AT&T voice and data plans, depending on who is responsible for such charges, when using Office@Hand with your wireless phone, if you are an AT&T wireless subscriber. If your company does not subscribe to AT&T wireless service, wireless airtime and data will be deducted from your plan. If you obtain your wireless service from a provider other than AT&T, you must subscribe (either individually or through your company) to another service provider’s wireless voice and data services to use the Office@Hand mobile features. You or your company is responsible for determining if subscribing to another service provider besides AT&T incurs airtime, data, or other charges with that service provider when using Office@Hand. If you set up Office@Hand to forward incoming calls to your mobile device, airtime minutes will be counted against the minutes in your wireless plan. Office@Hand calling plans are primarily for live dialogue between two people. Connections which do not consist of primarily uninterrupted live dialog between two individuals are generally not permitted. To use all the features, existing AT&T wireless customers must subscribe to AT&T wireless voice and data services. Customers of other wireless carriers need to check with their carrier to determine what wireless services they need to use Office@Hand features. For full terms, see www.att.com/officeathandpolicy.

*Free Trial Offer is for thirty (30) days - - If you do not cancel prior to the end of the free 30 days you will automatically be subscribed and charged the fee per user per month thereafter for Office@Hand unless you cancel service. To cancel, you can do so online via the Service Interface, through Premier Online Care, or by calling AT&T customer support at 800-331-0500.