AT&T* today announced the availability of the new AT&T Mobile Protection Pack, providing comprehensive protection and service support for several devices in AT&T’s mobile phone portfolio. The new package, available for $9.99 a month, combines two existing AT&T services - Mobile Insurance and Enhanced Support - along with the new Mobile Locate app, offered exclusively as part of the protection pack.
“This package is designed with the customer and their wireless support needs in mind,” said Mark Collins, senior vice president, Voice and Data Products, AT&T Mobility and Consumer Markets. “Now concentrated in one service package, customers have a more convenient, affordable and seamless way to protect and manage their wireless device.”
AT&T Mobile Protection Pack combines the following services:
Mobile Insurance. Formerly Wireless Phone Insurance, Mobile Insurance provides replacement for approved claims involving loss, theft, accidental damage, liquid damage, or mechanical and electrical failure after the manufacturer’s warranty expires. Customers can sign up within 30 days of service activation or device upgrade.
Enhanced Support. Customers can take advantage of direct live support (via phone or web chat) for device setup, plus general “how to” help and ongoing troubleshooting assistance. Customers can also grant the service agent permission to remotely access a capable device and/or customer’s computer via a secure connection to help manage account and device needs.
Mobile Locate. Available exclusively within the AT&T Protection Pack, Mobile Locate allows users to remotely locate, lock or sound an alarm on their missing phone via the Mobile Protection Pack website. Compatible phones must be powered-on and be within an AT&T coverage area. Highlights include:
- Locate missing phone in real-time. Customers can locate their phone in real time, plus retrieve the last five locations of the device, including turn-by-turn directions to each of the locations.
- Sound an alarm. An alarm on the device can be activated, even if the phone is on silent or vibrate. The alarm will sound for three minutes unless turned off by the customer.
- Secure data by remotely locking the phone. Customers have the ability to remotely lock the phone if lost. If the phone is found, customers can simply enter a unique pin to unlock the phone.
To enroll in and learn more about the AT&T Mobile Protection Pack, customers can call 866-MOBILITY or visit www.att.com/mobileprotectionpack.
Mobile Insurance is available separately for $4.99 per month per enrolled mobile number. Enhanced Support is also available separately for $9.00 per month per enrolled mobile number.