Movers Specialty Service, Inc. (MSS), a leading provider of specialty services to the relocation industry, is redefining the way it organizes, tracks and protects items in transit using a mobile application provided by AT&T*. With more than 30,000 certified service technicians operating in the U.S., MSS will begin rolling out ProntoForms™ from AT&T to help mobilize and automate critical supporting documents and details around each move.
Developed in collaboration with TrueContext, a pioneer in the creation and utilization of Mobile Data Collection applications, ProntoForms from AT&T provides companies with an easy-to-use solution for mobilizing data collection processes previously managed on paper. MSS technicians can install the application on virtually any mobile device and use it to prepare and submit service paperwork that requires signatures or inventory paperwork detailing the condition of the items to be serviced, capture photos of critical assemblies to help ensure consistent quality at destination, and confirm completion of relocation services from the customer residence. Other available features include bar code scanning, signature capture and customized information collection.
“When preparing our customers’ precious cargo to move across states and regions, it is essential that our field technicians are able to accurately monitor and rapidly report all move-related activity and customer needs consistently and while on-the-go,” said Michael Mudditt, vice president of Technical Services and CIO of MSS. “By integrating ProntoForms from AT&T into our mobile operations, we are now able to wirelessly monitor almost every detail related to a move as it happens, which ultimately helps us to improve our service delivery and ensure our customers are satisfied from start to finish.”
The adoption of ProntoForms from AT&T across MSS’s network is expected to result in significant reductions in: paper usage, costs associated with creating and faxing documents, and repetitive data entry tasks. It is also expected to result in more efficient use of technicians’ time in the field.