AT&T* today announced a new TV app that gives AT&T U-verse® customers convenient access to self-support information and tools for their AT&T U-verse TV service directly from their TV screen — another way AT&T is delivering a better experience to U-verse customers.
AT&T is rolling out the AT&T Troubleshoot & Resolve app under “Help” in the U-verse TV menu. The on-screen TV app is rolling out on a market-by-market basis over the next few weeks and:
- Provides you with an up-to-date status of your U-verse TV service with a U-verse Service Check.
- Offers simple step-by-step guides, including images and tips, to address common questions.
- And allows you to request a call from a customer service agent if you have any questions, with the click of your remote control.
“In multiple studies on customer service, our AT&T U-verse customers consistently rank us at the top, and we wanted to take that even further by giving them fast, convenient support and service information with an easy-to-use app where they need it, on their TV screen,” said Jeff Weber, vice president of video services for AT&T Mobility and Consumer Markets. “This latest app is an innovative way we’re communicating directly with U-verse customers about their services, with just a click of the remote. It shows how we’re putting the U-verse customer first and using the unique benefits of our all-IP technology to integrate your TV and customer service experiences.”
The app is available to all U-verse customers at no extra charge. A video demo is available here.
In addition to making U-verse support accessible through an interactive TV app, AT&T makes it easy for U-verse customers to make changes to their subscription from their TV screen. With U-verse TV Account Manager application, launched in August 2010, U-verse customers can quickly and easily make U-verse TV package upgrades, compare TV packages, view channel lineups, view their account summary, view product overviews and ordering information on U-verse High Speed Internet and U-verse Voice, and more with a click of their remote. U-verse TV customers can set parental controls to manage what their family orders through the Account Manager app.
Once U-verse TV service is installed, the U-verse TV System Set-up Tool also provides access to on-screen information on how to set up several common features, including programming your U-verse remote control, setting the viewing aspect ratio and setting parental controls.
AT&T U-verse TV is the only 100 percent Internet Protocol-based television (IPTV) service offered by a national service provider, making AT&T U-verse one of the most dynamic and feature-rich services available today. Now AT&T U-verse TV ranks “Highest in Customer Satisfaction in the North Central, South and West Regions,” according to the J.D. Power and Associates 2010 Residential Television Service Provider Satisfaction StudiesSM. For additional information on AT&T U-verse — or to find out if it’s available in your area — visit AT&T U-verse.