AT&T U-verse Customers Benefit From On-The-Go, Handy Support With New Smartphone App

Dallas, Texas, July 18, 2011
newsrelease


Even if you’re a tech-savvy consumer, you may run into occasional questions about your communications and entertainment services. And when you do, you want helpful information where you need it, in a way that’s easy to use and navigate — on your smartphone.

AT&T* today launched the AT&T U-verse® Service & Support Tool app, which gives AT&T U-verse customers convenient access to self-support information and tools for their U-verse TV, U-verse High Speed Internet, U-verse Voice and email services directly from their smartphone.

The U-verse Service & Support Tool app is one of the first integrated self-support smartphone apps offered by a TV provider — another way AT&T is delivering a better experience to U-verse customers. The app:

  • Provides you with an up-to-date status of your U-verse services with a U-verse Service Check.
  • Delivers notifications on known service issues in your area, and sends you an email or text with updates on service resolution.
  • Offers more than 30 step-by-step guides to address common questions, including images and tips.
  • Lets you restart your U-verse TV receiver and residential gateway directly from your smartphone, even if you’re away from home.
  • And gives you the ability to chat online directly with an agent.

“You can see it when using our interactive apps, managing your DVR remotely, or watching recorded TV shows on any TV in the home – AT&T U-verse is about making the entire experience simple and convenient, and that includes the customer service experience,” said Jeff Weber, vice president of video services for AT&T Mobility and Consumer Markets. “With self-support apps on TV, online, and now on smartphones, we’re a leader in delivering support tools and information in an innovative and seamless way for our subscribers.”

The U-verse Service & Support Tool app is available to U-verse customers at no extra charge. For smartphone availability and instructions on how to download the app, click here

The U-verse Service & Support Tool app is just the latest example of how AT&T continues to give customers more convenient ways to manage their AT&T services – in the way our customers want to interact with us. Last month, AT&T launched the Troubleshoot & Resolve app, which gives customers access to self-support info and tools for their U-verse services directly from their TV screen. And with the U-verse TV Account Manager app, launched in August 2010, U-verse customers can quickly and easily make U-verse TV package upgrades, compare TV packages, view channel lineups, view their account summary, view product overviews and ordering information on U-verse High Speed Internet and U-verse Voice, and more with a click of their remote. U-verse TV customers can set parental controls to manage what their family orders through the Account Manager app.

AT&T U-verse TV is the only 100 percent Internet Protocol-based television (IPTV) service offered by a national service provider, making AT&T U-verse one of the most dynamic and feature-rich services available today. Now AT&T U-verse TV ranks “Highest in Customer Satisfaction in the North Central, South and West Regions,” according to the J.D. Power and Associates 2010 Residential Television Service Provider Satisfaction StudiesSM. For additional information on AT&T U-verse — or to find out if it’s available in your area — visit AT&T U-verse.

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation's fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. A leader in mobile broadband, AT&T also offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/rss. Or follow our news on Twitter at @ATT. Find us on Facebook at www.Facebook.com/ATT to discover more about our consumer and wireless services or at www.Facebook.com/ATTSmallBiz to discover more about our small business services.

© 2011 AT&T Intellectual Property. All rights reserved. Mobile broadband not available in all areas. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Geographic and service restrictions apply to AT&T U-verse. Call or go to www.att.com/uverse to see if you qualify.
AT&T U-verse TV: Residential customers only. Prices, programming, features and offers subject to change without notice. A one-time TV service activation fee of $36 applies. AT&T U-verse received the highest numerical score among television service providers in the North Central, South and West regions in the proprietary J.D. Power and Associates 2010 Residential Television Service Satisfaction StudySM. Study based on 28,489 total responses from measuring 12 providers in the North Central region (IL, IN, MI, OH, WI), 13 providers in the South (AL, AR, FL, GA, KS, KY, LA, MS, MO, NC, OK, SC, TN, TX), and 10 providers in the West (AZ, CA, CO, ID, IA, MN, MT, NE, NV, NM, ND, OR, SD, UT, WA, WY) and measures consumer satisfaction with television service. Proprietary study results are based on experiences and perceptions of consumers surveyed in Nov. 2009 and Jan. 2010, April 2010 and July 2010. Your experiences may vary. Visit jdpower.com.