AT&T Ranks No. 1 in Customer Service Survey
Recent Vocalabs Survey Reveals Top Ranking in Customer Satisfaction
Dallas, Texas, February 02, 2012
For the second consecutive quarter, AT&T ranks highest in customer service satisfaction according to the National Customer Service Survey (NCSS) by Vocalabs. Vocalabs’ research shows that in the fourth quarter of 2011, 69 percent of AT&T customers surveyed were “Very Satisfied” with their customer service calls. Similarly, AT&T customers also reported the highest level of satisfaction with the company’s customer service representatives and the automated part of the customer service call.
“We make customer service a priority so we’re pleased to be recognized again for our efforts to provide a top-notch experience,” said LeAnn Priebe, senior vice president, AT&T Mobility Customer Solution Centers. “But we don’t take praise for granted — every day we work hard to deliver the industry’s best products and services with exceptional customer care.”
The National Customer Service Survey (NCSS) is sponsored and underwritten by Vocalabs to track the quality of phone-based customer service across industry verticals. The most recent customer service survey on mobile phones is based on data collected from July 2009 to December 2011.