New AT&T Mobile App Keeps On-The-Go Businesses Connected
Cloud-based App Allows Mobile Workers to Quickly Dictate, Document and Share Time-Sensitive Information From Virtually Any Mobile Device
Dallas, Texas, March 13, 2013
Understanding that the field worker of today is often a company’s “front-line” to customers, AT&T* is introducing pdvConnect, a set of cloud-based mobile apps that gives businesses and organizations of all sizes a way to document events in near real-time by simply speaking, taking photos and sharing location information at the point of service.
pdvConnect from AT&T allows employees in the field to perform voice-based reporting with photo documentation enabling faster and more coordinated responses to issues and requests from their dispatchers and call centers.
For instance, a field service company using pdvConnect’s field documentation feature empowers field employees to send change orders, parts requests or status updates by simply speaking and taking photos of the completed work with a time and location stamp. The field worker avoids waiting on hold, leaving more time for customers. Meanwhile, back-office dispatchers using the pdvConnect Intelligent Queuing™ feature are able to manage the message without disruption and are focused on the most urgent calls first, helping to increase customer satisfaction and responsiveness.
Available for use on virtually every AT&T mobile device, these apps bring efficiency, management, and speedy information flow to businesses in retail, transportation, manufacturing and utilities, which often employ large field teams as part of their operations. Additional features include:
- Web-based Command Center Console - Allows dispatch and call center personnel to manage communications, including archiving for future reference, viewing workers’ status, tracking location, and accessing detailed reporting and key performance indicators.
- Field Voice Documentation –Send status and issue updates from the field without having to wait on hold for a busy dispatcher, leaving more time for servicing customers
- pdvConnect’s Intelligent Queuing™ –Helps dispatchers triage and prioritize customer requests by tracking the status and locations of field workers through an interactive map, allowing for faster response times to the most urgent needs in the field.
- Voice Reply pdvConnect Text Messaging – Field workers can voice reply to text messages received from the office, improving safety while on the road.
“Businesses are constantly communicating back and forth with their mobile workforce in the field, losing precious time as they coordinate activities for services,” said Chris Hill, Senior Vice President, Advanced Solutions, AT&T Business Solutions. “With pdvConnect from AT&T, customers can shave time off their communications with the field and expand the efficiency and productivity of their workforce.”
AT&T (Booth # 2759) will showcase the pdvConnect solution at the 2013 International Wireless Communications Expo (IWCE) from March 11-15, 2013 at the Las Vegas Convention Center.