TV Viewers Rate AT&T U-verse Highest in Customer Satisfaction in J.D. Power Study
Dallas, Texas, September 26, 2013
Consumers say AT&T U-verse® TV outperforms all TV providers in customer satisfaction in the North Central region, according to the J.D. Power 2013 Residential Television Service Provider Satisfaction StudySM released today.
AT&T U-verse ranked highest in overall satisfaction in a study that evaluates performance and reliability, customer service, cost of service, billing, programming and communication.
"Our focus is to provide the best experience for U-verse customers every step of the way, whether you’re ordering service, getting U-verse installed or watching TV at home or on the go," said Lori Lee, senior executive vice president, AT&T Home Solutions. "We offer customers a unique experience you can’t get from other TV providers, which is why we’re the fastest growing TV provider in the country.** Our work doesn’t stop here. We have much more in store for U-verse TV customers."
AT&T announced several enhancements to its service over the past year, including:
- U-verse High Speed Internet Power, which offers speeds up to 45 Mbps downstream and up to 6 Mbps upstream.
- The addition of several sports channels and content across screens – enabling viewing at home or on the go.
- A new, media-rich U-verse On Demand storefront.
- U-verse Easy Remote, Facebook on TV, an upgraded U-verse App for smartphones and tablet and several other interactive TV apps.
The rankings are the latest honor for AT&T U-verse. U-verse TV was named Frost & Sullivan’s 2013 Video Company of the Year for excellence in customer value, innovation and growth. AT&T U-verse recently received the Women’s Choice Award for the “Most Recommended Internet Provider” category. The AT&T U-verse Easy Remote app was recognized with a 2013 Access Award from the American Foundation for the Blind, the TelcoTV Vision Award for “Best Innovation in Consumer Viewing Experiences,” and the TV Connect Award for “Best TV App.”
For additional information on AT&T U-verse — or to find out if it’s available in your area — visit www.att.com/u-verse.