International Cruise & Excursions Keeping Pace with Demand Thanks to AT&T Cloud Services
Phoenix, Arizona, January 21, 2014
International Cruise & Excursions (ICE), a global travel and leisure company that provides innovative cruise and travel programs, is keeping pace with strong demand and better serving customers with AT&T* Cloud Services.
ICE handles a large volume of inquiries for its customers – 1.2 million inquiries in an average month and more during peak season. ICE can scale to meet the increased demands with AT&T Synaptic Compute-as-a-Service℠ with VMWare vCloud® Datacenter Service. The solution enables ICE to improve customer satisfaction by enabling ICE representatives to quickly respond to worldwide travel reservation requests.
“AT&T’s cloud is simple to use,” said Rob Curtis, Executive Director of Information Technology at ICE. “We load the computing capacity we need. There’s no wasted investment in unused server capacity.”
ICE uses AT&T Cloud Services to support its web site and enhance delivery of information and services to its travel industry partners and customers. ICE accesses the amount of computing power needed, when it’s needed, via the AT&T Cloud Solutions portal.
“The volume of reservation requests varies throughout the year, and we need to respond quickly to these changes by re-routing traffic, adding agents and expanding data processing capacity,” Curtis said. “AT&T provides us the technology in order to meet our ever-growing and changing demands.”