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Our People, Our Company

Inclusion, diversity management and training for AT&T employees

Our People, Our Company

We're committed to doing what's right for the people we employ
and the communities we serve

  • Overview
  • Our People
  • Employee Dedication
  • Related News
  • Related Media Kits

Overview

At AT&T, our passion to serve extends beyond our customers to our employees. Our people have helped to make us the No. 1 communications company in the world, and in return, we work hard to maintain our competitive position as the industry's employer of choice.

Inclusive Work Environment

We know diverse, talented and dedicated individuals are critical to our success, so we look for people from various backgrounds and give them opportunities to grow. It's important to us that the diversity of our employees reflects that of the customer base we serve. We have long been a leader in providing an inclusive work environment, offering performance-based rewards and creating a culture of excellence.

We are a nationally recognized leader in diversity management. DiversityInc named AT&T to its Hall of Fame in 2005, and in 2012, we ranked No. 4 overall in the organization's Top 50 Companies for Diversity. Every year since 2004, we have received a perfect score on the Human Rights Campaign's Corporate Equality Index for our fair treatment of LGBT employees.

AT&T leadership has long recognized diversity and inclusion as key business imperatives. Our 50-state workforce is 39 percent female and 39 percent people of color.

AT&T Employee Resource Groups

AT&T has 11 employee resource groups (ERGs) that are open to all employees and reflect the diversity of the company's employee base. AT&T's ERGs support the company's commitment to diversity and inclusion through their efforts in the workplace, the marketplace and the community.

In Your Backyard — All Around the Globe

We are constantly hiring new talent as our job mix and product line change with our industry. Last year we filled thousands of positions both internally and externally.

We know how important our jobs are to the communities we serve. The majority of our more than 240,000 employees on our payroll are U.S. based — we have employees in every one of the 50 states. And as we continue to grow globally, we now have employees in more than 60 countries.

Good Wages, Good Benefits

With highly competitive wages and benefits, AT&T jobs are among the best in the U.S. In an era when many companies are either curtailing or totally abandoning such benefits, we continue to provide great benefits — including market-competitive health and welfare, pension and savings plans — to our employees, retirees and dependents, AT&T provides benefits to more than one million people.

Union Partnerships

AT&T is proud of our long-standing cooperative relationship with our unions — primarily the Communications Workers of America and the International Brotherhood of Electrical Workers.

As of May 2012, about 54 percent of our employees were union-represented. We have more full-time bargained-for jobs than any other company in America.

Our wireless union-represented headcount has soared from about 21,000 in 2005 to about 41,000 today. AT&T's wireless workforce is the only major wireless workforce to be union-represented. The CWA spotlights wireless service from AT&T as the "only union choice" for its members.

Our People

AT&T University

Our flagship innovation and talent development engine, AT&T University helps us accelerate growth, foster innovation and develop leadership capabilities at every management level. Every year at AT&T University, more than 100,000 managers participate in a robust blend of live and virtual classroom sessions.

Developing world class leadership capability at all levels to propel our company forward is a top priority of our Chairman — and AT&T University was created to meet that challenge.

AT&T University is a fully-funded, academically-rich, executive-led program with a leadership development and business curriculum. It is located at a state-of-the-art facility at the company headquarters in Dallas and regional campuses across the U.S.

Careers & Talent Development

Exciting positions. Energized environment. Cutting edge technology. Search for AT&T job opportunities.

Our CEO, Randall Stephenson, made a decision in 2007 that our company would focus on continuous learning. Our philosophy is to provide ongoing opportunities to grow and develop existing employees.

To support this principle, AT&T encourages management and non-management employees to improve themselves through job-based training, tuition aid and various training, personal and professional development programs.

In 2011, we invested $237 million on employee training and development programs and an additional $26 million on tuition assistance for employees. Also in 2011, AON Hewitt, the RBL Group and Fortune recognized AT&T in the Top 25 North American Companies for Leaders. Chief Learning Officer magazine recognized our efforts to develop employees; we tied for the No. 2 spot in the magazine's 2012 LearningElite awards, and we won the Editor's Choice for Business Performance Results for the second year in a row.

Learn More about Talent Development.

Military Veterans

Every year, AT&T hires hundreds of military veterans to join our team. The self-discipline, teamwork and skills gained in military service are valuable to AT&T, where many of those same values are part of our everyday culture.

G.I. Jobs magazine has recognized AT&T as one of the Top 50 Most Military-Friendly Employers for seven consecutive years. Electronic Recruiting Exchange recently recognized AT&T's program as the Best Military Talent Program.

Learn more about Veteran Jobs and Careers

Employee Dedication

Winners and their guests (left to right) are: Abigail Dawson, wife of winner Jeff Dawson, winner Billy Rice and wife Shelly, Kerry Divine, wife of winner John Divine.
Winners and their guests (left to right) are: Abigail Dawson, wife of winner Jeff Dawson, winner Billy Rice and wife Shelly, Kerry Divine, wife of winner John Divine.

AT&T Whitacre Award

The Whitacre Award is our company's highest honor, bestowed upon employees who demonstrate outstanding customer service.

Because of their exceptional customer service actions during the 2011 Joplin, Missouri tornadoes, three AT&T Missouri managers — Jeff Dawson, John Divine and Billy Rice — were named winners of the 2011 Whitacre Award.

Ray Randle, a U-verse premises technician in Chelsea, Alabama

Above and beyond

On June 18, Ray Randle, a U-verse premises technician in Chelsea, Alabama, was outside his truck waiting for his customer to get home so he could install U-verse. He smelled smoke, and when he walked around the back of the apartment building he saw flames shooting through the roof. Ray dialed 9-1-1 and began pounding on doors, alerting residents to the fast-moving fire.

Thanks to his efforts, everyone left the building safely and the fire department arrived quickly.

Octavio Danis

When every second counts

While speaking with a customer, Octavio Danis noticed that the young child in the customer's arms was struggling to breathe and trying to get the attention of his mother. The toddler, too young to speak, began coughing and within seconds his face had begun to turn purple. Responding quickly, Danis performed compressions, ejecting a dime from the boy's mouth.

In a situation where every second counts, Danis' swift actions saved a life. "What I enjoy most about my job," said Danis, "is that it's not a recipe. Each customer situation and every home is different. I enjoy that each day brings a new challenge."

Related News

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Related Media Kits

Awards and Honors — Leadership, Reputation and Giving

Awards and Honors — Leadership, Reputation and Giving
AT&T has a distinguished history of awards and recognition for leadership, diversity and corporate citizenship.

Environmental Sustainability

Environmental Sustainability
Striving to minimize our environmental impact in ways that are relevant to our business and important to the communities we serve.

Centered on You

Centered on You
Recognizing employees who go above-and-beyond to serve our customers.

AT&T Pioneers

AT&T Pioneers
AT&T Pioneers are employees and retirees who volunteer time to enhance the communities where they work and live. They provide immediate help when it is needed, along with education and community programs that improve quality of life.

Connecting for a Sustainable Future

Connecting for a Sustainable Future
At AT&T we are committed to giving, inclusion and social responsibility.

Investing in People

Investing in People
AT&T believes that diversity and inclusion make a better environment, both in the workplace and marketplace, benefiting the company's business and the communities it serves.

WHY ARE OUR EMPLOYEES PROUD TO WORK FOR AT&T?

Tabitha Freeman
Tabitha Freeman

Tabitha Freeman

service representative
Connecticut

For the first time in my whole work life I can afford to have only one job. I have the flexibility to work as much overtime as I want or have a normal work schedule. I don't have to work early if I don't want to and I don't work nearly as late as I used to. All this and I can still move ahead in my financial life. AT&T offers incentives on so many levels that it's easy to stay motivated: from paying for lunch when working overtime to bringing hot chocolate to your desk to winning hundreds of dollars in gift cards, the list goes on. Work somewhere else and you will be hard pressed to find this kind of money and positive work environment without being a bigwig or having more education and experience than I do.

Goodbye ordinary jobs. Hello amazing career.