AT&T Wins IP-Networking Contract from Infinity Resources
Itasca, Illinois, October 9, 2006
AT&T Inc. (NYSE:T) today announced a networking services contract with Infinity Resources Inc, a recognized leader in direct marketing, direct commerce managed services and fulfillment. Infinity Resources specializes in large volume sales of DVDs, CDs and other home entertainment products.
Under the terms of the two-year agreement, AT&T will provide Multiprotocol Label Switching (MPLS) Private Network Transport (PNT) services linking Infinity's two Chicago-area call centers.
This advanced Internet Protocol (IP) solution offers Infinity Resources expanded capabilities at a lower cost than traditional telephony and enables the company to handle large volumes of calls quickly and efficiently.
By combining AT&T's MPLS PNT capabilities with IP telephony equipment, incoming calls are automatically routed to an available agent to speed up and enhance customer service. AT&T's advanced toll-free-800 features also recognize repeat callers, so representatives gain immediate access to customer records, providing callers with faster, more personalized service.
"Our call centers are often the front door to our customers, and we want that initial contact to be a positive one," said Brad Schultz, vice president of operations for Infinity Resources. "With AT&T's help, we will handle more calls more quickly, reduce hold times and enhance the customer experience."
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AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States. Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high speed DSL Internet, local and long distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with 57.3 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at www.att.com.
About Infinity Resources, Inc.
Infinity Resources, Inc. is a recognized leader in direct marketing and direct commerce managed services. IRI's diversified client list includes many best-in-class, industry-leading, direct marketing companies. In addition, IRI is itself a world-class direct marketer, with an industry-leading presence in several business verticals. The Company has facilities in Illinois, California and Virginia with multiple distribution centers, call centers, operations centers and even retail stores. IRI's state-of-the-art distribution centers possess the capability to ship almost anything to virtually any location worldwide.
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