AT&T Wins Four Global Wholesale Carrier Excellence Awards from ATLANTIC-ACM
Leadership in Quality of Voice Products, Customer Service, Network Performance and Billing Confirmed by Customer Ratings in Global Wholesale Report Card
Orlando, Florida, October 9, 2006
AT&T Inc. (NYSE:T) today announced that AT&T has received four 2006 Global Wholesale Carrier Excellence Awards from ATLANTIC-ACM, a Boston-based telecommunications industry research consultancy. The awards, which are based on customer feedback, were presented today at the Competitive Telecommunications Association's (COMPTEL's) Fall 2006 Convention & Expo in Orlando. AT&T received more 2006 Global Wholesale Carrier Excellence awards than any other carrier.
AT&T is a global leader in the transport and termination of wholesale traffic. The company won awards in the following categories:
- Quality of voice products and services
- Customer service
- Network performance
The awards are based on the weighted results of the 2006 edition of ATLANTIC-ACM's Global Wholesale Report Card. The report card analyzes customer feedback in the traditional wholesale telecommunications market as well as in emerging technologies to evaluate the performance of wholesale carriers in key delivery areas.
"We are extremely pleased that the value of the offers we bring to market is being recognized, and as our customers' needs evolve, we will continue to seek ways to meet global requirements," said Sherry Charles, vice president of AT&T Wholesale Marketing, AT&T Enterprise Services, Inc. "These awards demonstrate the solid experience of AT&T's global sales and customer care teams in each segment of the wholesale marketplace that we serve. AT&T is committed to delivering a premier customer service experience through servicing tools, global care solutions and secure Web-based reporting backed by robust service-level agreements and efficient processes."
Now in its sixth year, the ATLANTIC-ACM Global Wholesale Report Card has become the most reliable source of comparable wholesale customer feedback in the telecom industry. The report card will be available in November 2006.
"AT&T had spectacular results this year, not only winning four categories but also improving on its 2005 scores dramatically," said Fedor Smith, vice president of ATLANTIC-ACM. "AT&T's service and quality continued to generate positive feedback from global customers throughout the first year of the completed merger of SBC and AT&T."
The ATLANTIC-ACM Global Wholesale Report Card provides clients with a broad range of diagnostic, benchmarking and marketing tools. Hundreds of potential respondent companies were identified, using customer lists provided by global wholesale carriers and from lists compiled by ATLANTIC-ACM's more than 15 years of research. The primary feedback was collected from mid-July to mid-September using a survey built and refined over the past decade.
As a leading provider of wholesale services, AT&T provides complete end-to-end solutions locally and globally for carriers, wireless operators, cable providers, systems integrators and Internet service providers. The company can help businesses grow by extending their footprint, strengthening their network infrastructure, making their internal business operations more efficient and complementing their existing offers with value-added application services.
The AT&T Wholesale organization offers customers a seamless way of doing business around the globe. Whether customers are in San Antonio or Shanghai, they will get the same set of services, the same reliability and simplicity. AT&T's award-winning network supports the convergence of voice, data, and video and extends wholesale customers' global reach. Wholesale customers can easily purchase from AT&T's broad portfolio of innovative and customized solutions to meet their needs.
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AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States. Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high speed DSL Internet, local and long distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with 57.3 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at www.att.com.
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. The company has been providing benchmarked customer feedback for carriers in their "Report Card" series since 1995, with the "2006 Metro Report Card" the newest in the series. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.
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