Arvato to Use AT&T Network to Support Global Call Centers Located in Argentina and Canada
AT&T and arvato services sign agreement to optimize global telemarketing services provided from Argentina and Canada
San Antonio, Texas, October 19, 2006
Gütersloh, Germany — AT&T Inc. (NYSE: T) today announced a networking contract with arvato services — a division of the media and communication services provider arvato AG, part of Bertelsmann AG — to support arvato's call centers in Argentina and Canada. AT&T will provide an Internet Protocol Virtual Private Network that will enable arvato to rapidly provide services to affiliated companies in the arvato group, delivering telemarketing services to Spanish and English-speaking markets around the world.
The network services from AT&T will allow arvato to further expand their already large client base of banks, insurance companies, airlines, technology firms and automotive companies. The benefits to arvato will include shorter deployment times, lower installation costs and easier access to a pool of highly-efficient and knowledgeable agents.
"The strategy behind the project is quite simple", said Andreas Jung, Global Director IT for arvato services, "arvato is bringing together the growing demand for telemarketing services in Spanish and in English from its customers around the world, with the top talent and service attitude available from arvato agents in Argentina and in Canada. And is doing so through the reliable and cost efficient network services of AT&T".
Earlier this year AT&T announced the global availability of solutions to manage one of the most significant technology evolutions customers face — the migration to Voice over IP telephony. Services provided by AT&T include network design and management expertise to deliver end-to-end managed solutions from the wide area network to the IP phone on the desktop.
"With this contract, our company is seeking to get the support of AT&T's global network, which is known for its high quality technology and global reach, since we want to ensure a reliable, efficient service with optimal availability and responsiveness 24x7," said Andreas Jung.
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With more than 270 subsidiaries worldwide, arvato is one of the biggest internationally networked media and communication service providers. In fiscal 2005, the group of companies that is part of Bertelsmann AG generated sales of € 4.37 bn. arvato's worldwide subsidiaries employ more than 45,000 people. arvato AG comprises the divisions arvato print (numerous printers in Europe and America), arvato services (e.g. customer loyalty systems, service center services, logistics/supply chain management), arvato storage media (e.g. production of CD-ROMs, DVDs and audio CDs) and arvato systems (international provider of qualified and customized IT services) as well as empolis, a leading provider of company-wide content and knowledge management solutions, and the mobile entertainment provider arvato mobile. Further information on arvato AG is available on the Internet at www.arvato.com.
AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States. Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high speed DSL Internet, local and long distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with 58.7 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at www.att.com.
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