AT&T Renews and Extends Voice and Data Contract with BeVocal, Inc.
AT&T's Services Expand BeVocal's Capability to Deliver Self-Service Care and Commerce Solutions to Clients
Mountain View, California, November 8, 2006
AT&T Inc. (NYSE: T) today announced that BeVocal, Inc., a leading provider of hosted customer self-service solutions for communications service providers and enterprise call centers, has expanded its relationship with AT&T with a two-year multimillion-dollar contract to provide a suite of voice and data services and equipment.
Using AT&T's voice and data network as an integral part of its infrastructure, BeVocal's network provides carrier-grade hosted self-service solutions to help clients reduce costs, increase revenue and improve overall customer satisfaction. AT&T and BeVocal's partnership allows the fluid movement of calls and information among the caller, BeVocal's platform and BeVocal's clients' data and call centers. By taking advantage of advanced network-based features such as take-back-and-transfer and call-queuing, BeVocal is able to cost-effectively deliver a quality caller experience even during spike periods such as Christmas Day.
"We are pleased to expand our relationship with AT&T and are looking forward to further growth with their services," said John Ironmonger, vice president of Network Operations at BeVocal. "Using AT&T's robust network-based features allow our ports to be used more efficiently, which translates into significant cost-savings for BeVocal."
The agreement renews and expands BeVocal's existing relationship with AT&T, which spans nearly two years. AT&T's reputation of innovation and call management provides BeVocal with the expertise and bandwidth to manage its growth and allows BeVocal to focus on its core business.
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BeVocal is the leading provider of hosted customer self-service solutions for communications service provider and enterprise call centers. BeVocal's automated solutions help its clients make the most of every self-service customer contact, enabling them to reduce the costs of customer care, increase revenues, and raise customer satisfaction.
Delivering a rich suite of integrated Voice, Web, and wireless data applications, BeVocal provides the only complete self-service solution for the total customer lifecycle. Clients can achieve immediate impact across all key business metrics — including operating cost reductions, revenue increases, churn decreases, and elevated levels of customer satisfaction. BeVocal's award-winning solutions are deployed on a carrier-grade hosting network to answer, automate, and route customer self-service interactions across a variety of customer-selected self-service channels.
AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States. Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high speed DSL Internet, local and long distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with 58.7 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at http://www.att.com.
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