AT&T Completes Successful Network Migration, Will Manage Voice Services for APS Healthcare
Silver Springs, Maryland, November 16, 2006
AT&T Inc. (NYSE: T) announced today the completion of a successful migration of APS Healthcare to the AT&T network and that APS has awarded AT&T a three-year contract to provide networking and voice services to support the specialty healthcare company's more than 20 locations in the U.S. and Puerto Rico. Critical to APS' selection of AT&T as a networking provider was the availability of high-performance, proactive customer support. Even before the initial deployment, a team of experienced AT&T support professionals worked hand-in-hand with APS throughout each phase of the relationship.
Under the agreement, AT&T will provide, on an IP-enabled frame relay network, highly available and highly secure high speed bandwidth to all APS locations. The solution uses Multiprotocol Label Switching (MPLS) technology to prioritize network traffic and to facilitate communication between locations. AT&T will offer proactive monitoring and reporting services to ensure that the APS network remains up and running.
In addition, APS' call centers will be secured by AT&T Advanced Feature Routing to ensure that incoming members' calls are answered in the most timely and efficient manner possible. Other voice services that AT&T will provide to APS include local, long distance and Web-meeting.
"With more than 20 locations across the United States and Puerto Rico, we needed a solution that would provide our employees with anytime, anywhere access to our network, as well as seamless interoffice communication," said Art Held, chief technology officer of APS Healthcare. "We are impressed by AT&T's high-performance technology, strong account team support services and competitive pricing. We are confident that in AT&T, we have not found only a telecommunications vendor but a relationship that will be an important component of future business growth."
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About APS Healthcare
APS Healthcare, headquartered in Silver Spring, Md., is a leading provider of specialty healthcare solutions that cover more than 20 million members in the United States and Puerto Rico. APS offers customized, integrated healthcare solutions across two major healthcare product lines – care management and behavioral health services. APS operates under the belief that managing healthcare for the mind and body improves overall health and reduces total healthcare spending. For more information, visit www.apshealthcare.com
AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States. Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high speed DSL Internet, local and long distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with 58.7 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at http://www.att.com.
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