AT&T Holds New World Record for Customer Satisfaction
San Antonio, Texas, December 12, 2006
London — AT&T Inc. (NYSE: T) has set a new world record in customer satisfaction, according to a report published today by Telemark. Beating off fierce competition from global rivals, such as Deutsche Telekom, Verizon, Orange Business Services, Telefónica and last year's victor, BT, AT&T has successfully raised the bar to become the global data VPN provider deemed most indispensable to customers.
The report, "DataVPN, Raising the Bar" measures customer satisfaction with data VPN services supplied by global operators. The world record is defined as the best-ever annual satisfaction score achieved by a global provider in Telemark's survey of business enterprises. It aims to highlight which suppliers are raising the bar to new levels on a world level.
"AT&T has this year exceeded its personal best in an incredible 17 categories and is, therefore, a highly deserving recipient of this accolade," explained Janet Watkin, managing director of Telemark. The bar has been raised, and other providers now have a tough lead to follow."
"We've worked exceedingly hard over the past year to ensure that our customer satisfaction levels are high across the board and throughout all global regions," commented John Slamecka, head of AT&T EMEA. "We know already that our customers appreciate this, but it's wonderful that this has been officially recognised in this way."
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About Telemark Services
Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit www.telemarkservices.com or email firstname.lastname@example.org.
AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States. Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high speed DSL Internet, local and long distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with 58.7 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at http://www.att.com.
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