J.D. Power Ranks AT&T Highest in Customer Satisfaction for Small Business Local Telephone Service
San Antonio, Texas, May 23, 2007
AT&T Inc. (NYSE: T) today announced that AT&T voice services rank highest in customer satisfaction for local telephone service among small and midsize business customers, according to J.D. Power and Associates 2007 Major Provider Business Telecommunications Voice Services StudySM.
AT&T led the small and midsize business customer segment, receiving highest ratings for customer service, offerings and promotions, cost of service, sales representatives/account executives and image.
"Businesses have a choice when it comes to telecommunications service, and this recognition speaks directly to the choice they're making," said John Regan, vice president of AT&T Business Marketing. "We will continue to work with our small and midsize business customers to give them the voice, broadband internet, unified messaging and wireless services that they need in order to grow and be successful."
AT&T continues to deliver the highest possible customer care for small and medium-size businesses, such as with its recent announcement of a single consolidated bill for the AT&T Complete Office SolutionSM, which includes unlimited local and nationwide calling, broadband Internet, AT&T Unified MessagingSM, wireless service and an AT&T Real Yellow Pages listing. The company also provides service-level agreements for business voice and data services, including its AT&T Yahoo!® High Speed Internet Business Edition Service.
According to J.D. Power and Associates, the study also showed that the number of problems and questions reported by small and midsize business customers in the past 12 months had decreased by nearly 20 percent from 2006 to 2007. Fewer questions about billing questions and fewer calls about poor or bad reception were significant contributors to the overall decline.
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About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
AT&T Inc. (NYSE: T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at www.att.com.
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