AT&T Announces New Contract with OKS-Ameridial
Customer Management Solutions Provider Turns to AT&T to Optimize Service
North Canton, Ohio, May 25, 2007
AT&T Inc. (NYSE:T) today announced a new, five-year service contract with OKS-Ameridial. Based in North Canton, Ohio, OKS-Ameridial is a customer management and business process outsourcing solutions provider with offices in six cities on three continents.
Under the terms of the contract, AT&T will serve as the primary service provider for OKS-Ameridial, delivering AT&T OPT-E-MAN® service, a switched Ethernet service to connect multiple sites. The OPT-E-MAN optical transport solution will be used by OKS-Ameridial to enhance Internet access and other real-time communication between its locations and with its customers.
OKS-Ameridial initially looked to AT&T to address a specific need when an insurance carrier customer needed to establish multiple levels of encryption for its sensitive, transferable data. OKS-Ameridial's transport service was not equipped to handle the higher volume that resulted. By switching to the AT&T OPT-E-MAN scalable service, OKS-Ameridial will be equipped to meet the demand for expanded bandwidth and will add redundancy to help ensure that communications will continue to flow regardless of potential disruptions.
"With locations in both hemispheres, our need to provide customer service and call center availability around the clock requires a provider capable of linking our sites on a converged network communications platform," said Patty Zachman, OKS-Ameridial executive vice president. "The solution provided by AT&T will not only address a specific customer need for security but will also cost-effectively allow real-time, flexible communications between our contact centers, which helps us better serve our customers."
The added bandwidth and redundancy OPT-E-MAN service provides will support future company growth by allowing OKS-Ameridial to expand its offerings of technologies and bandwidth-intensive applications, as customers demand them.
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OKS-Ameridial, an OKS Group Company, is a leading global provider of customer management and business process outsourcing solutions. The company provides B2B and B2C customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing; as well as e-mail management, data entry/collections, data processing and document management services, using its global network of onshore, near-shore and offshore operations. The contact centers are located in the United States, Canada and India with sales offices in the U.S., the UK, Canada, and Germany. For more information, visit www.oksgroup.com.
AT&T Inc. is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at www.att.com.
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