AT&T Advanced Voice Features To Support Call Center Operations Of Innovation First Notice
Newton, Massachusetts, June 4, 2007
AT&T Inc. (NYSE: T) today announced that Innovation First Notice, a leading provider of claim-reporting solutions to the insurance property and casualty market, has signed a three-year AT&T Business Network (ABN) contract. The contract includes the AT&T Route-It® feature to allow Innovation First Notice to more efficiently manage and route calls through the three call centers that the company manages for 100-plus top companies 24 hours a day.
"Providing a superior customer service experience is critical to the satisfaction of our clientele and its customers," said Jay Guden, vice president of Operations for Innovation First Notice. "We chose to enter into a long-term agreement with AT&T because of the company's high-quality service and availability guarantees as well as pricing certainty. We are confident that AT&T will be able to meet our needs as our operations expand in the future.
Innovation First Notice will leverage several advanced features, including announcement options, routing management and reporting features, to provide seamless customer service experiences to incoming callers. The infrastructure of the AT&T service also supports intelligent call-routing to shorten call cycle times.
Through the AT&T BusinessDirect® portal, Innovation First Notice will also have online access to tools that provide real-time reports on network performance and direct access to billing.
"We are pleased that Innovation First Notice selected AT&T to support its call center operations," said Peter Castello, AT&T vice president, Sales. "Innovation First Notice's focus on customer service has been key to the company's success. The advanced features of AT&T's service will enable Innovation First Notice to achieve even higher standards of customer care."Find More Information Online:
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About Innovation First Notice
Innovation Group (LSE:TIG) provides technology-enabled outsourcing services and software solutions to more than 200 insurers and other risk carriers through its international network of offices. Our team consists of insurance, business and technology industry experts who have designed and delivered proven business process solutions for organisations across the world. With more than 2,000 professionals, we have built Innovation Group's pioneering reputation on the delivery of modern, innovative business process solutions that deliver cost savings, profit impact and key customer service benefits. Innovation Group technology solutions are installed in 11 countries worldwide, and used by more than 25,000 people processing more than 20 million policies and millions of claims annually.
With over 90 national clients now utilizing Innovation First Notice's' claims reporting services and software products, Innovation First Notice successfully connects insurance carriers, third-party administrators and self-insured's with their customers through a combination of call center outsourcing services and rules-based Web technology. Headquartered in Boston, MA, Innovation First Notice, Inc. is a wholly owned subsidiary of Innovation Group .For more information visit us at www.innovation-group.com.
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