AT&T Extends Contract with Pioneer Investments for Advanced Voice Solutions
Boston, Massachusetts, August 21, 2007
AT&T Inc. (NYSE: T) has announced a three-year contract to provide a portfolio of advanced voice services to Pioneer Investments, a global investment management firm.
Under an AT&T OneNet® contract, Pioneer will use AT&T's domestic private line services as well as domestic and international toll-free service capabilities. Together, these services provide enhanced security and efficiency by monitoring call volumes and reducing long distance call expenses when Pioneer communicates with offices and clients around the world.
Incoming calls will be routed through the company's primary call centers in the United States. The hands-on AT&T Route-IT® control service will help Pioneer increase call-completions through optimized routing. Other features which enhance agent productivity and customer satisfaction include announcement options and routing management.
"I admire AT&T's commitment to try and meet our evolving telecommunications needs and to work toward developing solutions that create efficiencies and support growth," said Chris Chapin, vice president of Information Technology for Pioneer Investments. "We can better serve our clients' financial needs knowing that the communications systems that we have in place are reliable and secure. We look forward to continuing our relationship with AT&T."
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About Pioneer Investments
Pioneer Investments is the trade name for Pioneer Global Asset Management S.p.A. and its subsidiaries, a global investment firm with offices in 22 countries and approximately $319.4 billion in assets under management as of July 31, 2007, of which approximately $81.3 billion was managed in the U.S. Founded in 1928, our flagship mutual fund, Pioneer Fund, is the third-oldest mutual fund in the U.S. Pioneer Investment Management, Inc. is the investment advisory subsidiary of Pioneer Investment Management USA Inc., which is the North American operating subsidiary of Pioneer Global Asset Management S.p.A., a wholly-owned subsidiary of UniCredito Italiano S.p.A.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at www.att.com.
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