3Com Integrates AT&T's VoiceTone Technology
Marlborough, Massachusetts, September 7, 2007
AT&T Inc. (NYSE:T) has announced a new agreement with voice and data networking leader 3Com Corp. AT&T will help 3Com strengthen its phone tech support to clients by building out and implementing enhanced routing capabilities for all client-support voice services.
Deploying AT&T's VoiceTone® technology will provide a new routing plan for all of 3Com's client-support toll-free numbers. This solution will help ensure that 3Com's clients can quickly and efficiently get to the correct 3Com servicing center for all of their support needs. VoiceTone will also provide customer support in 10 different languages while automatically recognizing caller intent and forwarding calls to the proper resource with limited human involvement.
"Being a global provider of network services requires us to constantly evaluate our customer service applications to ensure timely and efficient support 24/7," said Mark Boyer, senior director of Outsourced Support Services for 3Com. "AT&T's leadership in the process to enhance our tech support will go a long way to making our customer support systems even more robust."
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About 3Com Corporation
3Com Corporation (NASDAQ: COMS) is a leading provider of secure, converged voice and data networking solutions for enterprises of all sizes. 3Com offers a broad line of innovative products backed by world class sales, service and support, which excel at delivering business value for its customers. Through its TippingPoint division, 3Com is a leading provider of network-based intrusion prevention systems that deliver in-depth application protection, infrastructure protection, and performance protection. 3Com also owns H3C Technologies Co., Limited (H3C), a China-based provider of network infrastructure products. H3C brings innovative and cost-effective product development and manufacturing and a strong footprint in one of the world's most dynamic markets. For further information, please visit www.3com.com, or the press site www.3com.com/pressbox.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at www.att.com.
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