AT&T Recognized by Nemertes with a 2008 Nemertes Pilothouse Award
San Antonio, Texas, April 15, 2008
AT&T Inc. (NYSE:T) today announced that Nemertes Research has recognized AT&T with a 2008 Nemertes PilotHouse Award. Nemertes, a leading research advisory firm, recently completed a comprehensive research project to ascertain how well customer service providers are performing in the eyes of their U.S.-based and international business customers.
As a result of high-customer rankings from more than 600 telecom decision-makers surveyed by Nemertes, AT&T has been acknowledged as a winner in both the Customer Experience and Multiprotocol Label Switching (MPLS) network categories for major carriers. AT&T was cited for its work in the following areas:
- Customer Experience: Best Technical Service, Best Technology Innovation, Favorite Provider — Large Business Customers
- MPLS: Best Value
"AT&T's goal is to provide the best customer experience in the industry, which benefits our customers by improving productivity, increasing flexibility, maximizing return on investment and ensuring continuity and security," said Ronald E. Spears, AT&T president, Global Business Services. "The results of the research undertaken by Nemertes underscores that our commitment to customer satisfaction and quality is being recognized by our business customers all over the world."
"IT executives stressed AT&T's leadership when it comes to isolating and resolving technical problems," says Robin Gareiss, executive vice president and senior founding partner of Nemertes Research. "They also say AT&T Labs is instrumental in the carrier's ability to maintain innovation in a highly competitive market.
"Among all major providers, large businesses say AT&T provides the best service, value and network reliability. This is a key market segment that is incredibly demanding of its suppliers, so AT&T's rating indicates it's meeting some high expectations," Gareiss says.
AT&T was recognized last night at the Nemertes 2008 PilotHouse Awards dinner at the World Trade Center in Boston.
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About Nemertes Research
Nemertes Research is an independent research firm that specializes in quantifying the business impact of technology. You can learn more about Nemertes Research at our Web site www.nemertes.com.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the worlds most advanced IP-based business communications services and the nations leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at www.att.com.
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