AT&T Launches Nationwide In-Home Service For PC, TV and Home Theater Setup and Support
Company's Entry Into Multi-Billion Dollar Home Services Industry Gives Consumers New Choice for Tech Support
Dallas, Texas, August 21, 2008
AT&T Inc. (NYSE:T) announced today the launch of AT&T ConnecTech — a 50-state, all-encompassing home services care program that is designed to take customer service, and the company's own support capabilities, to the next level.
Building on the company's leadership in communications, customer care and digital entertainment, AT&T ConnecTech provides a full suite of in-home services for virtually all technical support needs. For residential customers nationwide — AT&T and non-AT&T customers alike — ConnecTech offers television and home theater installation and personal computer and home network setup, plus an extensive list of repair services.
"AT&T has long been a familiar face in the homes of Americans — first installing phone service, high speed Internet service and now AT&T U-verseSM TV," said Carmen Nava, senior vice president, Consumer Marketing Operations for AT&T. "Now, we are taking that expertise to a whole new level with robust in-home tech support, and with the same great customer service and reliability we've delivered for more than a century."
Customers can initiate the ordering process for AT&T ConnecTech services by visiting www.att.com/connectech. Backed by a brand with more than 100 years of technology leadership and customer-care initiatives, the service brings more choice to a marketplace with increasing business opportunity.
From home theater planning and consultations to new hardware installation and notebook repair, AT&T ConnecTech provides a customized portfolio for virtually all consumer services in all 50 states. Specifically, AT&T ConnecTech provides in-home and over-the-phone support services — including next-day service installation, seven days a week — for a broad range of TV and PC needs, including:
- Custom installation of home theater and TV equipment.
- Flat-panel TV wall mounting and home video installation.
- Wall-mount speaker installation.
- New PC or Apple® computer installation and the startup of a home desktop or notebook, including e-mail, security configuration and device networking.
- PC repair service, including parts and hardware replacement.
- Home network installation of multiple broadband-enabled devices.
- Computer and network diagnosis covering software and router configuration, settings, virus, spyware or operating system errors.
- Remote PC and phone support for digital products, such as digital camera, MP3 players and more.
Pricing information and all support services are outlined at www.att.com/connectech. AT&T ConnecTech services start at less than $100.
"The home services industry represents a billion dollar marketplace," said Nava. "We're using our strength in TV and broadband services to integrate both the product and care needs of today's digital consumer."
For more information, customers can visit www.att.com/connectech.
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AT&T ConnecTech Services available for residential customers only. Not available in all areas. All offers are limited time offers, hardware and software limitations may apply, and service-specific terms and conditions apply. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Apple is a registered trademark of Apple, Inc.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. In 2008, AT&T again ranked No. 1 on Fortune magazine's World's Most Admired Telecommunications Company list and No. 1 on America's Most Admired Telecommunications Company list. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at www.att.com.
© 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
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